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Books > Business & Economics > Business & management > Sales & marketing > Customer services
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Delight Your Customers - 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary (Paperback, Special ed.)
Loot Price: R476
Discovery Miles 4 760
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Delight Your Customers - 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary (Paperback, Special ed.)
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Loot Price R476
Discovery Miles 4 760
Expected to ship within 10 - 15 working days
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Discover the hidden ways to raise your organizations' customer
service experiences from ordinary to extraordinary. If you want to
know how strong your company's customer service is, ask your
employees to describe what their work entails. Then pay attention
to whether they simply list their duties and tasks or if they speak
to the true essence of their job--to create delighted customers who
will be less price sensitive, have higher repurchase rates, and
enthusiastically recommend the company or brand to others. The
latter should be every employee's highest priority, because when
it's not, your customers are merely the recipients of a
transaction, not an experience, and transactions do not make for a
lasting impression or inspire loyalty. In Delight Your Customers,
customer service expert Steve Curtin makes a compelling case that
customer service managers need to shift from monitoring service
activities to modeling, recognizing, and reinforcing the behaviors
that create happy and returning customers. Things such as:
Expressing genuine interest Offering sincere compliments Sharing
unique knowledge Conveying authentic enthusiasm Providing pleasant
surprises Delivering service heroics when needed Simply based on
their own personal experiences, everyone knows that great customer
service is rare. So why wouldn't you want to provide a unique,
caring, and beneficial experience for all your customers to rave
about with others? With the real-world stories, examples, and
strategies shared in Delight Your Customers, you can take the
customer service experience you offer from ordinary to
extraordinary.
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