Becoming a Master Manager is appropriate for management and organizational behavior courses that emphasize critical management skills that yield sound organizational results. Developed from both theory and empirical evidence, the text provides a compelling case for why managerial and leadership competencies are essential for employee engagement, effective communication, and sustainable organizational success. The competing values framework offers future managers a foundation for analyzing, understanding and executing the behavior that will achieve positive performance, productivity and profitability.

This book focuses on the training, education, and assistance needs of municipal governments as they prepare to face the challenges of the 21st century. These crises include increased citizen demands, dwindling financial support, technological advances, and demographic trends which result in the additional layering of diversity in the work force. The authors argue that an investment in training represents a commitment to the future of the municipal organization as well as the community itself. An important resource for public administrators and academics.