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Health care organizations around the world are judged in terms of a
health care triple bottom line: ensuring employee and patient
safety, maximizing employee and patient satisfaction, and meeting
financial goals. Given the increasing burden of chronic diseases,
the increasing complexity of medical interventions, and the
increasing costs of care, innovative leadership is required to
achieve this triple bottom line. The 14th volume of the Advances in
Health Care Management research series addresses the links between
leadership and safety, satisfaction or financial performance in
health care management by exploring questions such as the
following: (1) How does leadership impact employee safety? (2) How
does leadership affect patient safety? (3) How does leadership
impact employee satisfaction? (4) How does leadership affect
patient satisfaction? (5) How does leadership affect financial
performance? (6) How do health care organizations deploy
multi-level leadership to achieve safety goals? Satisfaction goals?
Financial goals? Multiple goals? (7) How do health care
organization leaders establish and maintain a safety culture? A
patient-centered culture? A high performance culture? Combined
cultures?"
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