Keeping pace with the rapidly shifting environment for all information services workers, in this book provides readers with the knowledge and tools needed to manage the ebb and flow of reference services in today's libraries. From the ongoing flood of misinformation to the swift changes occasioned by the pandemic, a myriad of factors is spurring our profession to rethink reference services. Luckily, this classic text is back in a newly overhauled edition that thoughtfully addresses the evolving reference landscape. Designed to complement every introductory library reference course, Cassell and Hiremath's book also serves as the perfect resource to guide current practitioners in their day-to-day work. It teaches failsafe methods for identifying important materials by matching specific types of questions to the best available sources, regardless of format. Guided by a national advisory board of educators and experts, this thoroughly updated text presents chapters covering fundamental concepts, major reference sources, and special topics while also offering fresh insights on timely issues, including a basic template for the skills required and expectations demanded of the reference librarian the pandemic's effect on reference services and how the ingenuity employed by libraries in providing remote and virtual reference is here to stay a new chapter dedicated to health information, with a special focus on health equity and information sources selecting and evaluating reference materials, with strategies for keeping up to date a heightened emphasis on techniques for evaluating sources for misinformation and ways to give library users the tools to discern facts vs. ""fake facts"" reference as programming, readers' advisory services, developmentally appropriate material for children and young adults, and information literacy evidence-based guidance on handling microaggressions in reference interactions, featuring discussions of cultural humility and competence alongside recommended resources on implicit bias managing, assessing, and improving reference services the future of information and reference services, encapsulating existing models, materials, and services to project possible evolutions in the dynamic world of reference.

Designed to complement every introductory library reference course, this is the perfect text for students and librarians looking to expand their personal reference knowledge, teaching failsafe methods for identifying important materials by matching specific types of questions to the best available sources, regardless of format. Guided by a national advisory board of educators and practitioners including Eileen Abels, Anita Ondrusek, Marie L. Radford, and Steven Tash, this text expertly keeps up with new technologies and practices while remaining grounded in the basics of reference work. Chapters on fundamental concepts, major reference sources, and special topics in reference provide a solid foundation, plus fresh insight on new issues, including *New chapters on ethics, readers' advisory, and reference services for children and young adults *Website development and maintenance *RSS feeds *Social networking *Delivering reference services across multiple platforms As librarians experience a changing climate for all information services professionals, Cassell and Hiremath provide the tools needed to manage the ebb and flow of changing reference services in the 21st century.

Designed to complement every introductory library reference course, this is the perfect text for students and librarians looking to expand their personal reference knowledge, teaching failsafe methods for identifying important materials by matching specific types of questions to the best available sources, regardless of format. Guided by a national advisory board of educators and practitioners, this thoroughly updated text expertly keeps up with new technologies and practices while remaining grounded in the basics of reference work. Chapters on fundamental concepts, major reference sources, and special topics provide a solid foundation; the text also offers fresh insight on core issues, including: ethics, readers' advisory, information literacy, and other key aspects of reference librarianship; selecting and evaluating reference materials, with strategies for keeping up to date; assessing and improving reference services; guidance on conducting reference interviews with a range of different library users, including children and young adults; a new discussion of reference as programming; important special reference topics such as Google search, 24/7 reference, and virtual reference; and delivering reference services across multiple platforms As librarians experience a changing climate for all information services professionals, in this book Cassell and Hiremath provide the tools needed to manage the ebb and flow of changing reference services in today's libraries.

Don't try to do good reference without it Kay Ann Cassell and Uma Hiremath have revised the second edition of their landmark text to deliver new information and reflect the changes in reference services since their last edition was published. This practical guide teaches failsafe methods for identifying important materials by matching specific types of questions to the best available sources, regardless of format. Information on more than 300 sources has been updated to provide you high quality information, including the information needed to work with newly digitized government documents. Many of these new sources focus on innovative Reference 2.0 tools like Google Books, Twitter, and Second Life.Designed to complement every introductory library reference course, it's the perfect text for students and librarians looking to expand their personal reference knowledge. Chapters on fundamental concepts, major reference sources and special topics in reference provide the basics you want with fresh insight you need on new issues in reference services and technology, including website development and maintenance, RSS feeds, social networking, and delivering reference services across multiple platforms. The companion website features new readings for each chapter and information about changes in reference tools described in these pages, as well as important new ones. As we enter a changing climate for all information services professionals, this book provides the tools you need to manage the ebb and flow of changing reference services in the 21st century.Guided by a national advisory board of educators and practitioners comprised of Marie L. Radford, Anita Ondrusek, Cheryl Knott Malone, and Stephanie Maata, this text expertly keeps up with new technologies and practices while still grounding you in the basics of reference work.