This Study Guide is targeted at IT professionals who are working towards becoming an Oracle Certified Associate in the PL/SQL developer track. The book provides information covering all of the exam topics for the Oracle certification exam: "1Z0-144: Oracle Database 11g: Program with PL/SQL." The books in the Oracle Certificaton Prep series are built in lockstep with the test topics provided by Oracle Education's certification program. Each book is intended to provide the information that will be tested in a clean and concise format. The guides introduce the subject you'll be tested on, follow that with the information you'll need to know for it, and then move on to the next topic. They contain no drills or unrealistic self-tests to bump the page count without adding value. The series is intended to provide a concentrated source of exam information that is compact enough to be read through multiple times. This series is ideal for experienced Oracle professionals that are familiar with the topic being tested, but want a means to rapidly reinforce their existing skills and bridge any gaps in their knowledge. It is also an excellent option as a second source of information for candidates pursuing certification.

Windows 8 has been described by Microsoft as its 'boldest' Windows release ever and the 8.1 update enhances the paradigm further. Beginning Windows 8.1 takes you through the new features and helps you get more out of the familiar to reveal the fullest possibilities for this amazing new operating system. You will learn, with non-technical language used throughout, how to get up and running in the new Windows interface, minimize downtime, maximize productivity, and harness the features you never knew existed to take control of your computer and enjoy the peace of mind and excitement that comes with it. From tips and tweaks to easy-to-follow guides and detailed descriptions, this book takes you inside Windows 8.1 to discover the true power and flexibility that lies within, and guides you at your own pace through getting the very best from it.What you'll learn * About the ins and outs of the Windows 8 interface and its new features * How to personalize your Windows experience to give trouble-free performance * How to use your computer to connect to devices and services in the home, at work, and on the move * How to maximize your productivity with Windows 8 * How to secure and configure Windows 8 to guarantee a safe and secure experience * How to use hack and manipulate Windows to enable advanced customization Who this book is for Beginning Windows 8.1 is for people new to Windows or who just want toget up to speed with Windows 8. This book also can help people who already know how to perform routine tasks learn how to get more out of Windows, their computer and their time. Whether you want to get up and running with Windows 8, or want to go to the next level and learn useful ways to minimize problems, maximize performance, and optimize your overall Windows experience, this book is for you.

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. Bestselling CompTIA A+ author Mike Meyers provides hands-on, step-by-step labs-updated for the 2012 release of Exam 220-801-so you can practice the IT skills essential for your successMike Meyers' CompTIA A+ Guide to Managing and Troubleshooting Hardware Lab Manual, Fourth Edition contains more than 75 labs that challenge you to solve real-world problems with key concepts. Clear, measurable lab objectives map to certification exam objectives, ensuring direct correspondence to Mike Meyers' CompTIA A+ Guide to Managing and Troubleshooting Hardware, Fourth Edition. Lab solutions are only available to instructors and are not printed inside the book. The Lab Manual also includes materials lists and lab set-up instructions. Step-by-step, not click-by click, lab scenarios require you to think critically, and Hint and Warning icons guide you through potentially tricky situations. Post-lab observation questions measure your understanding of lab results and the key term quiz helps to build your vocabulary.

For who is this book ? This book is for all those wishing to protect their data stored in the RDBMS ORACLE. It assumes that the reader already knows the architecture of the Oracle database (9i Versions at minimum) Contents of the book The book comprises 11 chapters divided into two parts: I. - The first part dealing with the backup consists of four chapters The first chapter is devoted to the logical backup The second chapter deals with the physical backup The third chapter discusses the various flashback technologies The fourth chapter describes the duplication of a database and Tablespace Point in Time Recovery II - The second part dealing with DATA GUARD consists of seven chapters Begins with an overview of Data Guard in Chapter 5. It continues with chapters 6 and 7 which respectively describe how to create a physical standby database and a logical standby database. Chapter 8 discusses the data protection methods and redo log transfer services . Chapter 9 describes the permutations of roles and base change. Chapter 10 describes Fast Start Failover & Transparent Application Fail Over functionalities . Chapter 11, which closes the last part of the book, presents other accounts related to Data Guard . Form of the book The book is designed as a course. It outlines in a phased manner different fundamentals of Backup / Recovery and protection against disasters . The pedagogical approach used in this book will satisfy both the needs of: 1)Beginners readers with a minimal experience in running an Oracle database which will be guided throughout this book from a database creation to Data Guard implementation through the different backups / recoveries setups procedures . 2) Students, Engineers, Project Managers who already have a first experience in administering Oracle databases and want to broaden the concepts in order to: -Implementing advanced backup strategies -Effectively protecting their data against all types of failures. Many examples present in this book and the scripts which can be downloaded on the site www.tchoko-books.com will enable readers to implement effective strategies for Backup /Recovery and DATA GUARD management . The content is based on 11g version while highlighting the changes from the earlier versions 10g and 9i.

This Study Guide is targeted at IT professionals who are working towards becoming an Oracle Linux 6 Certified Implementation Specialist. The book provides information covering all of the exam topics for the Oracle certification exam: "1Z0-460: Oracle Linux 6 Implementation Essentials." The books in the Oracle Certification Prep series are built in lockstep with the test topics provided by Oracle Education's certification program. Each book is intended to provide the information that will be tested in a clean and concise format. The guides introduce the subject you'll be tested on, follow that with the information you'll need to know for it, and then move on to the next topic. They contain no drills or unrealistic self-tests to bump the page count without adding value. The series is intended to provide a concentrated source of exam information that is compact enough to be read through multiple times. This series is ideal for experienced Oracle professionals that are familiar with the topic being tested, but want a means to rapidly reinforce their existing skills and bridge any gaps in their knowledge. It is also an excellent option as a second source of information for candidates pursuing certification.

Clearing the ABAP (with Netweaver 7.0) Certification will not automatically lead you to a job. However a Certification with some project experience will certainly open a lot of doors for you. The developers who will benefit the most from a certification are the ones with typically less than 5 year's project experience. This is not to say that developers with higher experience will not benefit, but at that level, having a certification matters much less. So if you have little or no ABAP experience, you should get yourself certified, get some project experience, and then the whole of the SAP World open for you to explore. Helping you with the first step on you ladder to success is the: ABAP with SAP NetWeaver 7.0 SAP Certified Development Associate Exam The author is himself certified on the latest version and has over 10 years of SAP development experience in various technical landscapes. This book contains over 210 questions covering each & every area of the Certification.

This Study Guide is targeted at IT Professionals who are looking to obtain the Oracle Database 11g Administrator Certified Associate certification. The book provides information covering all of the exam topics for the Oracle certification exam: "1Z0-052: Oracle Database 11g: Administration I." The books in the Oracle Certificaton Prep series are built in lockstep with the test topics provided by Oracle Education's certification program. Each book is intended to provide the information that will be tested in a clean and consise format. The guides introduce the subject you'll be tested on, follow that with the information you'll need to know for it, and then move on to the next topic. They contain no drills or unrealistic self-tests to bump the page count without adding value. The series is intended to provide a concentrated source of exam information that is compact enough to be read through multiple times. This series is ideal for experienced Oracle professionals that are familiar with the topic being tested, but want a means to rapidly reinforce their existing skills and bridge any gaps in their knowledge. It is also an excellent option as a second source of information for candidates pursuing certification.

This book is based on Red Hat(r) Enterprise Linux 6 (RHEL 6) and it covers three main objectives: a resource for administrators who intend to take the new Red Hat Certified System Administrator (EX200) and the Red Hat Certified Engineer (EX300) exams and pass them; a quick and valuable on-the-job resource; and an easy-to-understand guide to novice and non-RHEL administrators. This book is divided into RHCSA and RHCE sections based on the exam objectives. It includes 21 chapters in total and is structured to facilitate readers to grasp concepts, understand implementation procedures, and learn commands, tools, configuration files, log files, and service daemons involved. The RHCSA Section (chapters 1 to 13) covers all the topics required to prepare for the RHCSA exam. Information presented includes general Linux concepts, basic commands, archiving, compression, file manipulation, file security, text editors, shell features, awk programming, hardware management, local installation, package administration, virtualization, network installation, automated installation, boot procedures, kernel management, user & group administration, disk partitioning, file system & swap management, basic firewall, SELinux, TCP Wrappers, basic networking, network interfaces, and DNS, DHCP, and LDAP client configuration. The RHCE Section (chapters 14 to 21) covers all the topics required to prepare for the RHCE exam. Information presented includes automating with scripting, building an rpm package, resource utilization reporting, network logging, advanced firewall, iSCSI, DNS server, Kerberos, routing, Internet services, kernel parameters, NTP client, email, NFS, Samba, FTP, Apache web server, and secure shell server. This book covers ALL official exam objectives and includes 100] exercises, 550+ exam review questions, 70+ practice labs, and 2 sample exams. This book is not a replacement for RHCT(r)/RHCE(r) training courses offered by Red Hat, Inc., but may be used to prepare for both the exams. The information contained in this book is not endorsed by Red Hat, Inc. Good Luck with the book......

Taking you through the ITIL Foundation exam and beyond. ITIL is the best practice methodology for IT Service Management, developed by the UK government and globally adopted in both the public and private sectors. ITIL Lifecycle Essentials covers all of the vital material required for the entry-level ITIL Foundation Certificate, which gives candidates a comprehensive overview of the key elements, concepts and terminology used in the ITIL service lifecycle. The essential link between your ITIL qualification and the real-world. More than just a guide to help you pass an exam, this book also provides practical guidance for when newly qualified practitioners enter the real-world. By addressing processes and concepts not covered in the syllabus, this book guides practitioners as they go beyond Foundation level. It features practical tips on using service management, and for each process the author adds to the theory with lessons from her own real-world experience. ITIL Lifecycle Essentials is ideal for self-study candidates, training delegates and V2 Foundation Certificate holders who have not yet taken the upgraded exam. Project managers looking to broaden their qualifications will find it a helpful companion to their studies and a practical aid for their professional development. Contractors or consultants with limited study time will also find this book essential to their part-time education. A perfect companion before, during and after your ITIL education. Claire Agutter has held a number of operational, consulting and implementation roles, giving her real-world, practical experience of ITIL. Since 2007 she has been an ITIL principal lecturer and has been involved in exam panels for ITIL V2 and V3. She has also provided online ITIL training to hundreds of successful Foundation delegates.

These questions are similiar to the ones asked in the actual Test. How should I know? I know, because although I got my Basis Certification five years back, I have re-certified with the latest version of the Associate Certification test. Before you start here are some Key features of the Basis Associate Certification Exam - The exam is Computer based and you have three Hours to answer 80 Questions. - The Questions are (mostly) multiple choice type and there is NO penalty for an incorrect answer. - Some of the Questions have more than one correct answers. You must get ALL the options correct for you to be awarded points. - The Official Pass percentage is 65% (But this can vary). You will be told the exact passing percentage before your begin your test. Some unique features of this book: - There is NO Other book in the market for the SAP System Administration with NW7.0 Certification exam. - The author has himself cleared the exam. - All questions are multiple choice format, similar the questions you will get in the actual exam. - Over 200 authentic questions, testing the exact same concepts that will be tested in Your exam

This book is a study guide for any candidate preparing for the Java EE Web Component Developer exam (Oracle Exam 1Z0-899). It contains the theory behind how the Web container works, and important notes, hints and tips on the types of 'trick' questions to look for in the exam. By combining logical and easy-to-follow discussions with clear visual aids and diagrams, you will wonder by the end of the book why servlets, JSPs and tag libraries seemed so complicated before By combining the theory taught in this book with practical experience, you will not only succeed in passing the exam, but will do so confident that you are able to solve problems and draw-up solutions 'on the job'. Reference Material Have you ever found that you couldn't quite remember the names of the XML elements or attributes in the Deployment Descriptor or Tag Library Descriptor? Or perhaps you've had problems recalling custom tag life cycles? Not a problem Helpful visual diagrams show 'at a glance' the important schemas, without having to resort to knowing the XML Schema or DTD languages, as used in the specifications. Who is this book suitable for? This guide assumes very basic prior knowledge of the Web container and the Extensible Mark-up Language (XML) core syntax. Servlets, JSPs and associated frameworks and Web application deployment are all presented beginning with the basic theory to ensure complete and thorough understanding. In addition, particular attention is devoted to the subjects of the Expression Language, custom tag libraries, annotations and asynchronous requests which are new or updated in the latest version of the exam. Key Features 1. Complete coverage of all objectives including annotations, modular deployment and AJAX support. 2. Authored by a Java developer who has helped thousands to pass the exam. 3. Theory introduced in an easy-to-follow, step-by-step manner. 4. Content split into manageable chapter sizes with clear objectives. 5. API details presented in condensed bulleted lists to make memorising easy. 6. Text reinforced with over 80 diagrams and figures to summarise key or difficult ideas. 7. 350 exam-style end of chapter questions with detailed answers. 8. One free online mock exam.

This Study Guide is targeted at IT professionals who are working towards becoming an Oracle Certified Professional in the PL/SQL developer track. The book provides information covering all of the exam topics for the Oracle certification exam: 1Z0-146: Oracle Database 11g: Advanced PL/SQL. The books in the Oracle Certificaton Prep series are built in lockstep with the test topics provided by Oracle Education's certification program. Each book is intended to provide the information that will be tested in a clean and concise format. The guides introduce the subject you'll be tested on, follow that with the information you'll need to know for it, and then move on to the next topic. They contain no drills or unrealistic self-tests to bump the page count without adding value. The series is intended to provide a concentrated source of exam information that is compact enough to be read through multiple times. This series is ideal for experienced Oracle professionals that are familiar with the topic being tested, but want a means to rapidly reinforce their existing skills and bridge any gaps in their knowledge. It is also an excellent option as a second source of information for candidates pursuing certification.

The essentials of Business Continuity Management in a nutshell. ISO22301: A Pocket Guide will help you understand the Business Continuity international practice, and provides guidance on the best way to implement a fit-for-purpose BCMS. If your organisation is affected by any of these issues and you're unprepared, then the financial and reputational damage you face could prove disastrous. You could fail to keep up with customer demand, lose important business, and your customers could go elsewhere. Without a proper risk assessment strategy, your company directors could even face prosecution if a major incident occurs and results in loss or injury. An introduction to ISO22301 To minimise the impact of a disaster on your business, and to continue to provide essential services to your customers, you need to put in place a Business Continuity Management System (BCMS). ISO22301: A Pocket Guide is designed to help you satisfy the requirements of ISO22301, the latest international standard for Business Continuity Management (BCM). A BCMS based on ISO22301 will protect your organisation's turnover, profits and reputation. With the expert advice contained in this guide, you can ensure your organisation develops a business continuity plan that is fit for purpose, and ensure your continuing service when disaster strikes.

This Study Guide is targeted at IT Professionals who are looking to obtain the Oracle Database 11g Administrator Certified Associate certification. The book provides information covering all of the exam topics for the Oracle certification exam: "1Z0- 053: Oracle Database 11g: Administration II." The books in the Oracle Certificaton Prep series are built in lockstep with the test topics provided by Oracle Education's certification program. Each book is intended to provide the information that will be tested in a clean and consise format. The guides introduce the subject you'll be tested on, follow that with the information you'll need to know for it, and then move on to the next topic. They contain no drills or unrealistic self-tests to bump the page count without adding value. The series is intended to provide a concentrated source of exam information that is compact enough to be read through multiple times. This series is ideal for experienced Oracle professionals that are familiar with the topic being tested, but want a means to rapidly reinforce their existing skills and bridge any gaps in their knowledge. It is also an excellent option as a second source of information for candidates pursuing certification.

Windows 8 has been described by Microsoft as its 'boldest' Windows release ever. Beginning Windows 8 takes you through the new features and helps you get more out of the familiar to reveal the possibilities for this amazing new operating system. You will learn, with non-technical language used throughout, how to get up and running in the new Windows interface, minimize downtime, maximize productivity, and harness the features you never knew existed to take control of your computer and enjoy the peace of mind and excitement that comes with it. From tips and tweaks to easy-to-follow guides and detailed descriptions, this book takes you inside Windows 8 to discover the true power and flexibility that lies within, and guides you at your own pace through getting the very best from it.What you'll learn *About the ins and outs of the Windows 8 interface and its new features *How to install and configure Windows 8 to give trouble-free performance *How to personalize your Windows experience *How to use your computer to connect to devices and services in the home, at work, and on the move *How to maximize your productivity with Windows 8 *How to secure and configure Windows 8 to guarantee a safe and secure experience Who this book is for Beginning Windows 8 is for people new to Windows or who just want to get up to speed with Windows 8. This book also can help people who already know how to perform routine tasks learn how to get more out of Windows, their computer and their time. Whether you want to get up and running with Windows 8, or want to go to the next level and learn useful ways to minimize problems, maximize performance, and optimize your overall Windows expereince, this book is for you.

This book is packed with real world examples. Each major certification topic is covered in a separate chapter, which helps to make understanding of concepts easier. At the end of each chapter, you will find a variety of practice questions to strengthen and test your learning. If you are a beginner to intermediate level Cognos TM1 developer looking to add an important IBM certification to your resume but don't know where to start, this book is for you!

Clearing the Supplier Relationship Management (SRM) Certification will not automatically lead you to a job. However a Certification with some project experience will certainly open a lot of doors for you. The consultants who will benefit the most from a certification are the ones with typically less than 5 year's project experience. This is not to say that consultants with higher experience will not benefit, but at that level, having a certification matters much less. So if you have little or no SAP- SRM experience, you should get yourself certified, get some project experience, and then the whole of the SAP World open for you to explore. Helping you with the first step on you ladder to success is the: SAP SRM 7.0; Associate Certification Exam Questions with Answers & Explanation Some unique features of this book: - There is NO Other book in the market for the SAP SRM 7.0 EhP1 Associate Certification exam. - The author has himself cleared the exam. - All questions are multiple choice format, similar the questions you will get in the actual exam. - Over 200 authentic questions, testing the exact same concepts that will be tested in Your exam

What does it take to gain entry into the fascinating & lucrative world of SAP SD? A successful Interview. In fact for contracting jobs, all it takes is a half an hour telephone interview before you get your first break. Though the interview procedure is more drawn out for permanent job, there is normally only ever One technical interview. A successful interview can provide you with that break which will be the first step to a career in the SAP World. So what are the interviewers looking for? For an associate level position (less than 2 year's SD project experience), here is what the interviewers typically look for: - Decent overall knowledge of SD - Deep knowledge in at least one or two area (e.g. Billing/Pricing etc). - Ability to work in a team environment (As you are a junior you will probably be working as part of a larger team). - Ability to find relevant technical information. (With SD/Logistics being so wide, no single consultant is reasonably expected to know everything. However, you should have the skills to find out more wherever required). The kind of questions asked at the associate level interview are less to do with tables and fields and more to do with your approach to a project issue and how you match up the SD functionality to fulfill the project requirements. This is something that can only come with experience or if you receive some coaching from experienced consultants. So how would you like some insider knowledge of what kind of questions are asked in an actual SD interview and what kind of response gets you the green light? The eBook '110 SAP SD Interview Questions with Answers and Explanations' is Exactly what you need. Why should you buy this book? Current Questions that are being asked in Interviews TODAY Every single question is based on project knowledge and personal experience Divided into SD functionality areas for easy reading Covers the most important concepts & configuration settings Focus on business scenarios Some unique features of this book: - The Question are ACTUAL questions asked in some of the regular interviews that the likes of Accenture & IBM do. (How do we know? Because we do some of these interviews ) - The questions available on 'google' are almost never asked in a 'Real' interview. This book contains Questions that are NOT available anywhere else. - The authors have a combined experience of over 20 years of SAP consulting & have been interviewing candidates for the past 10 years.

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. This book helps people prepare for the ITIL(R) 2011 Edition Foundation qualification exam. It contains direct links to the full syllabus and specifies the terms and definitions required. In addition it gives sample questions for practice both within the text and also a number of the official exams questions in the back. The content of this book is based on the ITIL(R) 2011 Edition core guidance and APMG's ITIL Foundation Certificate syllabus edition 2011. Written by globally experienced trainers and reviewed by other professionals this unique work provides clear and concise guidance for all those seeking to achieve success at the ITIL Foundation Level. Covering: A clear and concise explanation of the exam structure; Key text for the exams; Sample exam questions and sample answers and Hints and Tips and practical examples this book will highlight for readers the key items they need for the ITIL Foundation Exam that will increase chances of success.

CCNA Complete Guide 2nd Edition covers the syllabus of the latest CCNA 640-802 Exam. Written with the mindset to become the best CCNA self-study guide ever, it contains all the theory and practical knowledge that an accomplished CCNA must obtain to ace both the CCNA exam and the challenging real-life working environments. If you have just begun your CCNA journey, CCNA Complete Guide 2nd Edition will save you hours of research and trial-and-error learning. If you are well into your CCNA preparation, CCNA Complete Guide 2nd Edition will provide you with an excellent baseline on how well you are progressing, and fill all the gaps in your knowledge holes. CCNA Complete Guide 2nd Edition includes all the lab setups built using the Dynamips, the Cisco router emulation software. Practical knowledge is vital for a CCNA candidate and you can horn this invaluable skill by launching the pseudo-real-devices in seconds and proceed to the lab guides. How to be sure whether something works as it claimed to be? Prove it The companion CD-ROM includes all the detailed outputs of the important configuration and debug commands, as well as packet dump captures that verify all the concepts and facts presented in the main text. This ensures the information provided in the main text is as precise as possible Last but not least, obtaining and reading the CCNA Complete Study Guide 2nd Edition is the best investment you will ever make to become an accomplished network engineer

This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes - small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which are not required for many organisations. Each chapter has the following structure: Improvement activities Process inputs and outputs Related processes Tools and techniques Key Performance Indicators Critical Success Factors Process Improvement roles Benefits of effective Process Implementation challenges and considerations Typical assets and artefacts of an Improvement program

Your CCIE lab Success strategy (preview at www.2doubleccies.com) is a unique guidebook which has been written by two double CCIEs, and deals with the non-technical aspects of CCIE Lab exam. In addition it answers the following questions:
Where and how do I start preparing for my CCIE Lab?
How much time do I need to prepare for CCIE Lab exam?
What are the dos and don'ts for the CCIE Lab?
When do I know I am ready to take my CCIE lab?
How do I study efficiently for the CCIE lab exam?
How much time should I devote daily and on weekends for studying?
What do I need to do Three months, Three weeks and the day before the lab?
What do I need to do the day after the lab (in case I don't pass)?
This first of its kind guidebook is a result of filtering and crystallizing all of the ideas and strategies that we collected from talking with a large number of CCIEs.

In this guidebook we:
Share our stories and stories of many successful CCIEs with you.
Offer the knowledge that we have gained throughout our CCIE journey two times.
Cover over 30 topics and issues that we have faced and that you will likely be facing.
Will walk you through every step of the journey.
Give you multiple timelines for engineers with different skill sets.
Tell you the right frame of mind that you will need to pass your CCIE lab.

This book is written in a very relaxing casual conversational format in which, we present to you the strategies that we used and then give our own personal example as "what we did."
Each chapter is about 3 to 4 short pages right to the point with clear and precise answers to your questions.

Please visit our website www.2doubleccies.com for Videos and more.

Gain street-smart skills in network administration

Think of the most common and challenging tasks that network administrators face, then read this book and find out how to perform those tasks, step by step. "CompTIA Network + Lab Manual" provides an inside look into the field of network administration as though you were actually on the job. You'll find a variety of scenarios and potential roadblocks, as well as clearly mapped sections to help you prepare for the CompTIA Network+ Exam N10-005. Learn how to design, implement, configure, maintain, secure, and troubleshoot a network with this street-smart guide.Provides step-by-step instructions for many of the tasks network administrators perform on a day-to-day basis, such as configuring wireless components; placing routers and servers; configuring hubs, switches, and routers; configuring a Windows client; and troubleshooting a networkAddresses the CompTIA Network+ Exam N10-005 objectives and also includes a variety of practice labs, giving you plenty of opportunities for hands-on skill-buildingOrganized by the phases of network administration: designing a network, implementing and configuring it, maintenance and security, and troubleshooting

Study, practice, and review for the new CompTIA Network+ N10-005 Exam, or a networking career, with this practical, thorough lab manual.

This book is written in an easy-to-read style, with a strong emphasis on real-world, practical examples. Step-by-step explanations are provided for performing important administration tasks. If you are Cisco Unified Communications administrators or engineers looking forward for advanced recipes to perform important administration tasks, then this is the best guide for you. This book assumes familiarity with the basics of Cisco's Unified Communications Manager architecture.