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ITIL Lifecycle Essentials - Your Essential Guide for the ITIL Foundation Exam and Beyond (Paperback)
Loot Price: R856
Discovery Miles 8 560
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ITIL Lifecycle Essentials - Your Essential Guide for the ITIL Foundation Exam and Beyond (Paperback)
Expected to ship within 10 - 15 working days
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Donate to Against Period Poverty
Total price: R876
Discovery Miles: 8 760
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Taking you through the ITIL Foundation exam and beyond. ITIL is the
best practice methodology for IT Service Management, developed by
the UK government and globally adopted in both the public and
private sectors. ITIL Lifecycle Essentials covers all of the vital
material required for the entry-level ITIL Foundation Certificate,
which gives candidates a comprehensive overview of the key
elements, concepts and terminology used in the ITIL service
lifecycle. The essential link between your ITIL qualification and
the real-world. More than just a guide to help you pass an exam,
this book also provides practical guidance for when newly qualified
practitioners enter the real-world. By addressing processes and
concepts not covered in the syllabus, this book guides
practitioners as they go beyond Foundation level. It features
practical tips on using service management, and for each process
the author adds to the theory with lessons from her own real-world
experience. ITIL Lifecycle Essentials is ideal for self-study
candidates, training delegates and V2 Foundation Certificate
holders who have not yet taken the upgraded exam. Project managers
looking to broaden their qualifications will find it a helpful
companion to their studies and a practical aid for their
professional development. Contractors or consultants with limited
study time will also find this book essential to their part-time
education. A perfect companion before, during and after your ITIL
education. Claire Agutter has held a number of operational,
consulting and implementation roles, giving her real-world,
practical experience of ITIL. Since 2007 she has been an ITIL
principal lecturer and has been involved in exam panels for ITIL V2
and V3. She has also provided online ITIL training to hundreds of
successful Foundation delegates.
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