Social media has received considerable attention, and many potential benefits, as well as concerns, are now being discussed. This book explores how social media can successfully support business processes in marketing, sales and service in the context of customer relationship management (CRM). It presents the fundamentals of Social CRM and shows how small and large companies alike have implemented it. In turn, the book presents analytic and operational software tools that offer features for enhancing and streamlining interactions with customers. The book concludes with an overview of essential design areas that businesses need to bear in mind when introducing social media into their CRM strategies. In this regard, it also points out key success factors, limitations, and data protection aspects.

This book presents the new development of computation intelligence for traffic, transportation and mobility, the main contents include traffic safety, mobility analysis, intelligent transportation system, smart vehicle, transportation behavior, driver modeling and assistance, transportation risk analysis and reliability system analysis, vehicle operation and active safety, urban traffic management and planning.

Smart object technology, sometimes called the Internet of Things, is having a profound impact on our day-to-day lives. "Interconnecting Smart Objects with IP" is the first book that takes a holistic approach to the revolutionary area of IP-based smart objects. Smart objects are the intersection of networked embedded systems, wireless sensor networks, ubiquitous and pervasive computing, mobile telephony and telemetry, and mobile computer networking. This book consists of three parts, Part I focuses on the architecture of smart objects networking, Part II covers the hardware, software, and protocols for smart objects, and Part III provides case studies on how and where smart objects are being used today and in the future. The book covers the fundamentals of IP communication for smart objects, IPv6, and web services, as well as several newly specified low-power IP standards such as the IETF 6LoWPAN adaptation layer and the RPL routing protocol. This book contains essential information not only for the technical reader but also for policy makers and decision makers in the area of smart objects both for private IP networks and the Internet.
Shows in detail how connecting smart objects impacts our lives with practical implementation examples and case studies Provides an in depth understanding of the technological and architectural aspects underlying smart objects technology Offers an in-depth examination of relevant IP protocols to build large scale smart object networks in support of a myriad of new services

This book provides a complete picture of several decision support tools for predictive maintenance. These include embedding early anomaly/fault detection, diagnosis and reasoning, remaining useful life prediction (fault prognostics), quality prediction and self-reaction, as well as optimization, control and self-healing techniques. It shows recent applications of these techniques within various types of industrial (production/utilities/equipment/plants/smart devices, etc.) systems addressing several challenges in Industry 4.0 and different tasks dealing with Big Data Streams, Internet of Things, specific infrastructures and tools, high system dynamics and non-stationary environments . Applications discussed include production and manufacturing systems, renewable energy production and management, maritime systems, power plants and turbines, conditioning systems, compressor valves, induction motors, flight simulators, railway infrastructures, mobile robots, cyber security and Internet of Things. The contributors go beyond state of the art by placing a specific focus on dynamic systems, where it is of utmost importance to update system and maintenance models on the fly to maintain their predictive power.

This book collects research works that exploit neural networks and machine learning techniques from a multidisciplinary perspective. Subjects covered include theoretical, methodological and computational topics which are grouped together into chapters devoted to the discussion of novelties and innovations related to the field of Artificial Neural Networks as well as the use of neural networks for applications, pattern recognition, signal processing, and special topics such as the detection and recognition of multimodal emotional expressions and daily cognitive functions, and bio-inspired memristor-based networks. Providing insights into the latest research interest from a pool of international experts coming from different research fields, the volume becomes valuable to all those with any interest in a holistic approach to implement believable, autonomous, adaptive and context-aware Information Communication Technologies.

Virtualization technologies help IT organizations in three ways: cost-cutting, ease of administration, and the overall effect of IT on the environment. Virtualization cuts costs by reducing the amount of capital resources (equipment), power, and cooling to run an IT infrastructure. Because of the tools that are involved in virtualization, it also reduces the burden of IT management significantly. Finally, by reducing the amount of cooling, power, and other emissions from these servers, virtualization can help IT organizations become more "green."
Microsoft growth is up from 2006, when it held an 8% market share to 23%. When this report was released, Hyper-V had just started shipping, and is expected to make substantial market gain for Microsoft. A poor economy will actually help the growth of virtualization. Virtualization will gain IT dollars at the expense of other technologies for one reason: cost. Technologies that require high up-front expenditures but take time to generate ROI will be put on hold, while technologies like virtualization that promise immediate cost savings will enjoy broader adoption. Currenty, only 7% to 8% of servers are virtualized (worldwide) with many IT executives researching or planning to implement in the next 18 to 24 months.
Covers Microsoft virtualization products completely, including Hyper-V Includes a special section on securing virtual infrastructure Gives hands-on instructions to help understand and implement Microsoft solutions

This book focuses on information literacy for the younger generation of learners and library readers. It is divided into four sections: 1. Information Literacy for Life; 2. Searching Strategies, Disciplines and Special Topics; 3. Information Literacy Tools for Evaluating and Utilizing Resources; 4. Assessment of Learning Outcomes. Written by librarians with wide experience in research and services, and a strong academic background in disciplines such as the humanities, social sciences, information technology, and library science, this valuable reference resource combines both theory and practice. In today's ever-changing era of information, it offers students of library and information studies insights into information literacy as well as learning tips they can use for life.

This superb introduction examines all aspects of implementation from concept to reality, and spells out the pros, cons, and effects of EDI in your organization. The cost of EDI hardware, software, training, transmission, and maintenance are broken down and clearly explained to prevent problems and maximize benefits. Checklists and procedural guidelines are also offered to ease your EDI transition -- so that you're never left with a system you can't put online quickly and efficiently.

This is the first volume of proceedings including selected papers from the International Conference on IT Convergence and Security (ICITCS) 2017, presenting a snapshot of the latest issues encountered in this field. It explores how IT convergence and security issues are core to most current research, and industrial and commercial activities. It consists of contributions covering topics such as machine learning & deep learning, communication and signal processing, computer vision and applications, future network technology, artificial intelligence and robotics. ICITCS 2017 is the latest in a series of highly successful International Conferences on IT Convergence and Security, previously held in Prague, Czech Republic(2016), Kuala Lumpur, Malaysia (2015) Beijing, China (2014), Macau, China (2013), Pyeong Chang, Korea (2012), and Suwon, Korea (2011).

This volume of LNCSE is a collection of the papers from the proceedings of the third workshop on sparse grids and applications. Sparse grids are a popular approach for the numerical treatment of high-dimensional problems. Where classical numerical discretization schemes fail in more than three or four dimensions, sparse grids, in their different guises, are frequently the method of choice, be it spatially adaptive in the hierarchical basis or via the dimensionally adaptive combination technique. Demonstrating once again the importance of this numerical discretization scheme, the selected articles present recent advances on the numerical analysis of sparse grids as well as efficient data structures. The book also discusses a range of applications, including uncertainty quantification and plasma physics.

The major subjects of the book cover modeling, analysis and efficient management of information in Internet of Everything (IoE) applications and architectures. As the first book of its kind, it addresses the major new technological developments in the field and will reflect current research trends, as well as industry needs. It comprises of a good balance between theoretical and practical issues, covering case studies, experience and evaluation reports and best practices in utilizing IoE applications. It also provides technical/scientific information about various aspects of IoE technologies, ranging from basic concepts to research grade material, including future directions.

In today's dynamic business environment, IT departments are under permanent pressure to meet two divergent requirements: to reduce costs and to support business agility with higher flexibility and responsiveness of the IT infrastructure. Grid and Cloud Computing enable a new approach towards IT. They enable increased scalability and more efficient use of IT based on virtualization of heterogeneous and distributed IT resources. This book provides a thorough understanding of the fundamentals of Grids and Clouds and of how companies can benefit from them. A wide array of topics is covered, e.g. business models and legal aspects. The applicability of Grids and Clouds in companies is illustrated with four cases of real business experiments. The experiments illustrate the technical solutions and the organizational and IT governance challenges that arise with the introduction of Grids and Clouds. Practical guidelines on how to successfully introduce Grids and Clouds in companies are provided.

The book describes the science gateway building technology developed in the SCI-BUS European project and its adoption and customization method, by which user communities, such as biologists, chemists, and astrophysicists, can build customized, domain-specific science gateways. Many aspects of the core technology are explained in detail, including its workflow capability, job submission mechanism to various grids and clouds, and its data transfer mechanisms among several distributed infrastructures. The book will be useful for scientific researchers and IT professionals engaged in the development of science gateways.

These proceedings contain the papers selected for presentation at the 23rd Inter- tional Information Security Conference (SEC 2008), co-located with IFIP World Computer Congress (WCC 2008), September 8-10, 2008 in Milan, Italy. In - sponse to the call for papers, 143 papers were submitted to the conference. All - pers were evaluated on the basis of their signi?cance, novelty, and technical quality, and reviewed by at least three members of the program committee. Reviewing was blind meaning that the authors were not told which committee members reviewed which papers. The program committee meeting was held electronically, holding - tensive discussion over a period of three weeks. Of the papers submitted, 42 full papers and 11 short papers were selected for presentation at the conference. A conference like this just does not happen; it depends on the volunteer efforts of a host of individuals. There is a long list of people who volunteered their time and energy to put together the conference and who deserve acknowledgment. We thank all members of the program committee and the external reviewers for their hard work in the paper evaluation. Due to the large number of submissions, p- gram committee members were required to complete their reviews in a short time frame. We are especially thankful to them for the commitment they showed with their active participation in the electronic discussion

The ubiquity of modern technologies has allowed for increased connectivity between people and devices across the globe. This connected infrastructure of networks creates numerous opportunities for applications and uses. The Internet of Things: Breakthroughs in Research and Practice is an authoritative reference source for the latest academic material on the interconnectivity of networks and devices in the digital era and examines best practices for integrating this advanced connectivity across multiple fields. Featuring extensive coverage on innovative perspectives, such as secure computing, regulatory standards, and trust management, this book is ideally designed for engineers, researchers, professionals, graduate students, and practitioners seeking scholarly insights on the Internet of Things.

This book focuses on two of the most rapidly developing areas in wireless technology (WT) applications, namely, wireless sensors networks (WSNs) and wireless body area networks (WBANs). These networks can be considered smart applications of the recent WT revolutions. The book presents various security tools and scenarios for the proposed enhanced-security of WSNs, which are supplemented with numerous computer simulations. In the computer simulation section, WSN modeling is addressed using MATLAB programming language.

This book presents a collection of the latest research in the area of immersive technologies, presented at the International Augmented and Virtual Reality Conference 2018 in Manchester, UK, and showcases how augmented reality (AR) and virtual reality (VR) are transforming the business landscape. Innovations in this field are seen as providing opportunities for businesses to offer their customers unique services and experiences. The papers gathered here advance the state of the art in AR/VR technologies and their applications in various industries such as healthcare, tourism, hospitality, events, fashion, entertainment, retail, education and gaming. The volume collects contributions by prominent computer and social sciences experts from around the globe. Addressing the most significant topics in the field of augmented and virtual reality and sharing the latest findings, it will be of interest to academics and practitioners alike.

In the digital age of technology, the nature of the educational system is becoming increasingly more complex and globally focused. Technoliteracy, Discourse, and Social Practice: Frameworks and Applications in the Digital Age utilizes a range of technologies and multiliteracies challenging social conventions and expectations of behavior. A defining body of research, this publication provides unique and significant insights into the diverse approaches and implementation of various contexts.

This book provides the foundations for understanding hardware security and trust, which have become major concerns for national security over the past decade. Coverage includes security and trust issues in all types of electronic devices and systems such as ASICs, COTS, FPGAs, microprocessors/DSPs, and embedded systems. This serves as an invaluable reference to the state-of-the-art research that is of critical significance to the security of, and trust in, modern society's microelectronic-supported infrastructures.