The publication of the IT Infrastructure Library(r) (ITIL(r)), published in July, 2011, introduces several new processes and concepts that are paramount to the success of IT Service Management within an organization. As IT evolves from a technology provider to a service provider to a true partner of the business, the concepts of Service Management become ever more important to allow the business to excel in a competitive environment.

This book, "Foundations of IT Service Management with ITIL(r) 2011," provides the reader with foundations-level knowledge of the concepts of the IT Infrastructure Library(r) for both ITIL(r) v3 and ITIL(r) 2011 preparing the reader to achieve success on the ITIL(r) Foundations certification exam as well as gain new insight on how IT can truly meet the needs of the business. These concepts help IT align to the needs of the business.

The IT Infrastructure Library(r), by focusing on the principle of providing services, empowers IT and the business with the tools they require to enable this alignment. Having become the de-facto standard in IT Service Management, ITIL(r) has rapidly gained popularity across the globe.

Written by an ITIL(r) Expert trainer who has taught thousands of students and hundreds of organizations, "Foundations of IT Service Management with ITIL(r) 2011" provides a reader with the introduction to this approach to IT services without the expense of a formal classroom course. While the focus is primarily on providing information required to pass the ITIL(r) Foundations exam, this book goes beyond those basics to also provide a real understanding of ITIL(r) to further your knowledge and abilities as a valuable part of IT/business alignment. Using a case-study approach, real issues are discussed that represents challenges experienced by almost every IT organization.

This book is supported with access to online sample exams that are constantly updated as new material is available. Based on reader input and the latest ITIL(r) Foundations syllabus, this book has been updated to provide readers with the most up-to-date exam prepar

Delivering concise, cutting-edge coverage, CONCEPTS OF DATABASE MANAGEMENT, 8e uses real-world cases, examples, and illustrations to give students a thorough understanding of such critical issues as database design, data integrity, concurrent updates, data security, and more. Completely updated to Microsoft Access 2013 standards, the text presents SQL in a database-neutral environment and covers all major topics, including E-R diagrams, normalization, and database design. It provides detailed coverage of the relational model (including QBE and SQL), normalization and views, database administration and management, and more. Advanced topics covered include distributed databases, data warehouses, stored procedures, triggers, data macros, and Web Apps. Ideal for an introductory database course in an information systems, business, or CIS program, CONCEPTS OF DATABASE MANAGEMENT, 8e can be used in varying disciplines by instructors who want database coverage without using a trade book or a large academic book.

Specifically oriented to the needs of information systems students, PRINCIPLES OF INFORMATION SECURITY, 5e delivers the latest technology and developments from the field. Taking a managerial approach, this bestseller teaches all the aspects of information security-not just the technical control perspective. It provides a broad review of the entire field of information security, background on many related elements, and enough detail to facilitate understanding of the topic. It covers the terminology of the field, the history of the discipline, and an overview of how to manage an information security program. Current and relevant, the fifth edition includes the latest practices, fresh examples, updated material on technical security controls, emerging legislative issues, new coverage of digital forensics, and hands-on application of ethical issues in IS security. It is the ultimate resource for future business decision-makers.

Discover a managerially-focused overview of information security with a thorough presentation of how to most effectively administer it with MANAGEMENT OF INFORMATION SECURITY, 5E. Insightful, engaging content prepares you to become an information security management practitioner able to secure systems and networks in a world where continuously emerging threats, ever-present attacks, and the success of criminals illustrate the weaknesses in current information technologies. You'll develop both the information security skills and practical experience that organizations are looking for as they strive to ensure more secure computing environments. This edition offers a tightened focus on key executive and managerial aspects of information security while still emphasizing the foundational material to reinforce key concepts. Updated content reflects the most recent developments in the field, including NIST, ISO, and security governance.

Master the technical skills and industry know-how to begin an exciting career installing, configuring, and troubleshooting computer networks with the completely updated NETWORK+ GUIDE TO NETWORKS, 7E. You can prepare for success on CompTIA's Network+ N10-006 certification exam with fully mapped coverage of all objectives, including protocols, topologies, hardware, network design, and troubleshooting. This edition addresses today's latest technology with new features that make essential information easily accessible and help you visualize high-level concepts. New OSI layer icons visually link concepts and the OSI model. New and updated "On the Job" stories, Applying Concepts activities, Hands-On and Case Projects let you explore concepts in more depth. The NETWORK+ GUIDE TO NETWORKS, 7E's emphasis on real-world problem solving provides the tools you need to succeed in any computing environment.

This step-by-step, highly visual text provides a comprehensive introduction to managing and maintaining computer hardware and software. Written by best-selling author and educator Jean Andrews, A+ Guide to IT Technical Support, 9th Edition closely integrates the CompTIA+ Exam objectives to prepare you for the 220-901 and 220-902 certification exams. The new Ninth Edition also features extensive updates to reflect current technology, techniques, and industry standards in the dynamic, fast-paced field of PC repair and information technology. Each chapter covers both core concepts and advanced topics, organizing material to facilitate practical application and encourage you to learn by doing. The new edition features more coverage of updated hardware, security, virtualization, new coverage of cloud computing, Linux and Mac OS, and increased emphasis on mobile devices. Supported by a wide range of supplemental resources to enhance learning with Lab Manuals, CourseNotes online labs and the optional MindTap that includes online labs, certification test prep and interactive exercises and activities, this proven text offers students an ideal way to prepare for success as a professional IT support technician and administrator.

Give your students a comprehensive, hands-on, and engaging learning experience with the NEW PERSPECTIVES ON MICROSOFT OFFICE 2007, FIRST COURSE, PREMIUM VIDEO EDITION. This Premium Video Edition includes a Video Companion containing 75 videos of challenging skills, 10 Capstone Projects and SAM Projects instruction files to help "Bring Learning To Life" The New Perspectives Series challenges students to apply what they are learning to real-life tasks, preparing them to easily transfer skills to new situations. With the New Perspectives Series' case-based, critical thinking approach, students understand why they're learning what they're learning, and are better situated to retain skills and concepts beyond the classroom.

DISCOVERING COMPUTERS 2008: COMPLETE, INTERNATIONAL EDITION delivers students an unparalleled learning experience by offering the most current and comprehensive information on computers and technology.

Gain a strong understanding of the legal, ethical, and societal implications of information technology with Reynolds' ETHICS IN INFORMATION TECHNOLOGY, Fifth Edition. The latest edition of this dynamic text provides up-to-date, thorough coverage of notable technology developments and their impact on business today. You will examine issues surrounding professional codes of ethics, file sharing, infringement of intellectual property, security risk assessment, Internet crime, identity theft, employee surveillance, privacy, compliance, social networking, and the ethics of IT corporations. This book offers an excellent foundation in ethical decision-making for current and future business managers and IT professionals. Unlike typical introductory Information Systems books that cover ethical issues only briefly, ETHICS IN INFORMATION TECHNOLOGY provides thorough coverage to prepare the individuals responsible for addressing ethical issues in today's workplace. You will learn how to examine ethical situations that typically arise in IT and gain practical advice for addressing the relevant issues. Up-to-the-minute business vignettes and thought-provoking questions challenge your knowledge, while features focused on decision-making--including updated Manager's Checklists--provide brief, critical points to consider in making key business decisions. Trust ETHICS IN INFORMATION TECHNOLOGY, Fifth Edition, to equip you with the understanding of IT and ethics needed for confident decision-making and professional success.

Gain a strong understanding of IT project management as you learn to apply today's most effective project management tools and techniques with the unique approach found in INFORMATION TECHNOLOGY PROJECT MANAGEMENT, 8E. This book emphasizes the latest developments and skills to help you prepare for the Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) exams. While this edition reflect content from the latest the PMBOK (R) Guide, it goes well beyond the Guide to provide a meaningful context for project management. Hundreds of timely examples highlight IT projects, while quick quizzes, discussion questions, exercises, and ongoing cases reinforce your learning. Time-saving template files assist in completing tasks. Examples from familiar companies featured in today's news, an Agile case, MindView software, and a guide to using Microsoft Project 2013 help you master IT project management skills that are marketable around the globe.

Aimed at students learning how to program for the first time, this is a focused introduction which stands out as an accessible first encounter with Java.

Students work their way through carefully chosen examples and exercises – paced and structured for an intuitive progression. These drills will provide them with a sound and working knowledge of basic programming constructs. Taking an “objects later” approach, this book is designed for one semester courses with aim of providing a launch pad to later in depth OOP study. Concepts and principles are illustrated by everyday analogies and backed up by code examples which will help to clarify and anchor your understanding.

Developed with support from Middlesex University Press and Global Campus.

Features:

• Review questions are located at the end of the chapters, and these invite students to consider whether they have achieved the learning outcomes of the chapter.
• Back-of-an-envelope questions encourage students to think about the problem and come up with simple and straightforward solutions.
• Activities require students to try out aspects of the material which have just been explained, or invite them to consider something which is about to be discussed. A formal answer is provided, in the final section of each chapter.
• Computer activities are flagged in the text and found on the accompanying website corresponding to the chapter in question.

Joel Sklar has written the definitive text for Web site design, PRINCIPLES OF WEB DESIGN, Sixth Edition guiding readers through the entire Web site creation process, while developing and enhancing your HTML, CSS, and visual design skills along the way. Now updated to include the latest Web design technologies and trends, this Sixth Edition features all-new sections on HTML5, CSS3, CSS page layouts, and enhanced navigation as well as technical updates and new screen shots throughout. Beginning with the Web design environment and the principles of sound Web design, readers will continue to planning site layout and navigation, and progress to Web typography, colors and images, working with CSS, and more. Armed with a priceless understanding and plenty of hands-on activities, readers will gain a solid foundation of designing successful, standards-based Web sites that are portable across different operating systems, browsers, and Web devices. Companion site available at no additional cost www.joelsklar.com/pwd5.

Master the technical skills and industry knowledge you need to begin an exciting career installing, configuring and troubleshooting computer networks with West's completely updated NETWORK+ GUIDE TO NETWORKS, 9E. This resource thoroughly prepares you for success on the latest CompTIA's Network+ N10-008 certification exam as content corresponds to all exam objectives, including protocols, topologies, hardware, network design, security and troubleshooting. Detailed, step-by-step instructions as well as cloud, virtualization and simulation projects give you experience working with a variety of hardware, software and operating systems as well as device interactions. Stories from professionals on the job, insightful discussion prompts, hands-on activities, applications and projects all guide you in exploring key concepts in-depth. You gain the problem-solving tools for any computing environment. MindTap digital resources are also available for additional practice and certification prep.

Database skills are among the most in-demand IT skills today. Now you can gain a solid foundation in database design and implementation with the practical, easy-to-understand approach in the market-leading Database Systems Design, Implementation, & Management.

Diagrams, illustrations, and tables clarify in-depth coverage of database design. You learn the key to successful database implementation as you study how to properly design databases to fit within the larger strategic data environment. Clear, straightforward writing supports an outstanding balance of theory and practice with hands-on skills today’s employers want.

Revised SQL coverage offers more SQL examples and simpler explanations that focus on the areas most important for a database career. More coverage of Big Data Analytics and NoSQL, including related Hadoop technologies, now provides a stronger hands-on approach.