Over 50 practical and immediately applicable recipes to help you manage services in your enterprise environment efficiently About This Book * Solve problems and challenges encountered while implementing or using ServiceNow in your organization * Helps you build core administration, management, and maintenance skills to automate and orchestrate your IT environment * Comes with recipes to improve the way you design and create automated workflows Who This Book Is For This book targets IT professionals and administrators who have some experience of working with ServiceNow already and are looking to solve regular or unique problems that surface when using ServiceNow. It's advisable to have a basic level of administration experience with ServiceNow. Familiarity with JavaScript is assumed. What You Will Learn * Grasp the basics, such as entering and navigation, required to implement ServiceNow * Perform core configuration and management tasks * Use the ServiceNow plugins to manage development * Build and publish custom applications for service management * Design data-driven apps to connect with outside worlds by getting into Client and server scripting * Configure alerts and notifications and understand e-mail troubleshooting and watermarking * Build and configure reports to set up your dashboard as per the requirement * Create and configure workflow activities In Detail ServiceNow is the ideal platform for you to create enterprise-level applications, giving borh requesters and fulfillers better visibility and access to a process. With this title we'll guide you through the world of ServiceNow, letting you take on the best the platform offers you with the least amount of hassle. Starting with the core configuration and management tasks, this book will help you build data-driven apps and it will also explore development best practices. You will learn to set up email notifications for users and work with the database view for reporting. Next, the book will guide you through creating various tasks from the workflow and show you how to make the most of the workflow utilities available in ServiceNow. Finally, the book will drive you through the auditing and diagnosing aspects of ServiceNow. By the end of this book, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. Style and approach This book follows a recipe-based problem-solution approach to address and dispel challenges faced when implementing and using ServiceNow on a regular basis. It will act as a quick solution when trying to solve specific problems without having to read an exhaustive tutorial.

The complete step-by-step guide to mastering the basics of Aspen Plus software Used for a wide variety of important scientific tasks, Aspen Plus software is a modeling tool used for conceptual design, optimization, and performance monitoring of chemical processes. After more than twenty years, it remains one of the most popular and powerful chemical engineering programs used both industrially and academically. Teach Yourself the Basics of Aspen Plus, Second Edition continues to deliver important fundamentals on using Aspen Plus software. The new edition focuses on the newest version of Aspen Plus and covers the newest functionalities. Lecture-style chapters set the tone for maximizing the learning experience by presenting material in a manner that emulates an actual workshop classroom environment. Important points are emphasized through encouragement of hands-on learning techniques that direct learners toward achievement in creating effective designs fluidly and with confidence. Teach Yourself the Basics of Aspen Plus, Second Edition includes: * Examples embedded within the text to focus the reader on specific aspects of the material being covered * Workshops at the end of each chapter that provide opportunities to test the reader's knowledge in that chapter's subject matter * Functionalities covered in the newest version of Aspen including the solution of a flowsheet by an equation oriented, EO approach, and the solution of problems which involve electrolyte equilibria * Aspen Plus executable format as well as .txt format files containing details of the examples and the workshops as well as their solutions are provided as a download Designed with both students and professionals in mind, Teach Yourself the Basics of Aspen Plus, Second Edition is like having a personal professor 24/7. Its revolutionary format is an exciting way to learn how to operate this highly sophisticated software and a surefire way for readers to get the results they expect. Ralph Schefflan has been an adjunct professor at Stevens Institute of Technology for the past thirty-five years. He has taught four graduate courses, thermodynamics, process simulation, numerical methods, and equilibrium stage operations during his time there as well as being SIT's representative to Aspen Technology. Dr. Schefflan introduced process simulation at SIT evolving from Flowtran to Aspen Plus and taught it for thirty years.

Configure, manage, and customize Odoo to build professional-level business applications About This Book * Build an Odoo module and integrate it with other platforms through this practical guide * This book is the perfect companion to help you customize your Odoo installations for your enterprise requirements * Use project management along with analytics for better reporting Who This Book Is For This book is for those who have not used Odoo before, allowing you to learn advanced-level features with Odoo such as creating your own custom modules. You do not need any knowledge of Odoo. What You Will Learn * Configure a functioning customer relationship management system * Set up a purchasing and receiving system * Implement manufacturing operations and processes using real-world examples * Discover the capabilities of Odoo's financial accounting and reporting features * Integrate powerful human resource applications * Utilize Odoo's project management application to organize tasks * Customize Odoo without writing a line a code In Detail Odoo is a comprehensive set of open-source enterprise management applications. Now with Odoo 10, you have access to a powerful website builder, integrated e-commerce features, and a fast-growing community to help transform and modernize your business. You will start with how to set up Odoo online and on your own server. You'll then configure the basic company settings required to quickly getting your first Odoo system up and running. Later you'll explore Customer Relationship Management in Odoo and and their importance in today's modern business environment. Next we will deep dive into purchasing application with Odoo and learn some of the primary functionalities of ERP systems for manufacturing operations. You will then use analytic accounting to provide better reporting. Finally you will walk through the recent Odoo 10 features with respect to the community and enterprise edition giving you complete understanding of what Odoo can do for you no matter the reason! Style and approach This fast-paced, step-by-step guide will show you everything you need to know about the Odoo module ecosystem through practical and real-world examples.

Make the most of your NAV deployment by extending and customizing it with a variety of expert tools About This Book * Extend Dynamics in a cost-effective manner by using tools that are ready at your disposal * Solve common business problems with the valuable features and flexibility of Dynamics NAV * Follow practical and easy-to-grasp examples, illustrations, and coding to make the most out of Dynamics NAV in your organisation Who This Book Is For This book is for Dynamics NAV developers and administrators who have a good knowledge level and understanding of Dynamics NAV application development and administration. What You Will Learn * Develop a module in Dynamics NAV using C/AL * Build relationships with COM technologies * Develop and integrate COM with Dynamics NAV 2016 * Call the framework members from C/AL * Develop an event in the .NET framework and see how to subscribe to it using C/AL * Automate the deployment into Dynamics NAV * Develop Windows Client Control add-Ins * Deploy your resource automatically from Visual Studio * Install and Configure Windows Client Control add-Ins * Integrate Dynamics NAV with Sharepoint In Detail Microsoft Dynamics NAV is an enterprise resource planning (ERP) software suite for organizations. The system offers specialized functionality for manufacturing, distribution, government, retail, and other industries. Its integrated development environment enables customizations with minimal disruption to business processes. The book starts explaining the new features of Dynamics NAV along with how to create and modify a simple module. Moving on, you will learn the importance of thinking beyond the boundaries of C/AL development and the possibilities opened by with it. Next, you will get to know how COM can be used to extend the functionalities of Dynamics NAV. You'll find out how to extend the Dynamics NAV 2016 version using .NET interoperability and will see the steps required to subscribe to .NET events in order to extend Dynamics NAV. Finally, you'll see the cmdlets available to manage extension packages. By the end of the book, you will have the knowledge needed to become more efficient in selecting the extending methods, developing and deploying them to the Dynamics NAV, and practicing the best practices. Style and approach The book follows a practical recipe-based approach focusing on real-world scenarios and giving you all the information you need to build a strong Dynamics NAV implementation.

Master the world of financial management with Microsoft Dynamics NAV 2016 About This Book * Familiarize yourself with Dynamics NAV and get up to date with the latest release - this is an invaluable tool for financial management * Learn how to use reporting tools that will help you to make the right decisions at the right time * Explore features inside the sale and purchase areas as well as functionalities including payments, budgets, cash flow, fixed assets, and business intelligence Who This Book Is For This book will appeal to financers and accountants who are using Dynamics NAV as their ERP and financial management system. Dynamics NAV consultants and project managers will find it useful for their daily work. What You Will Learn * Handle complete business processes for purchases and sales in Dynamics NAV. * Use the banking features and the reconciliation process to gain greater insights into a company's financial status. * Report data in a meaningful way that provides the company with insightful analysis. * Set up dimensions and link them with master tables and journals. * Work with multi-currency and intercompany postings. Receive and send documents electronically. * Manage complete Fixed Asset by Setup, transactions, budgets, and Fixed Asset Reporting. In Detail Microsoft Dynamics NAV is a global Enterprise Resource Planning (ERP) solution that provides small and mid-size businesses with greater control over their finances and a way to simplify their supply chain, manufacturing, and operations. Microsoft Dynamics NAV Financial Management explains all you need to know in order to successfully handle your daily financial management tasks. This book walks you through all the improvements in the latest release and shows you how to apply them in your workplace. You will learn about functionalities including sales and purchase processes, payments, bank account management, reporting taxes, budgets, cash flow, fixed assets, cost accounting, inventory valuation, workflows, sending and receiving electronic documents, and business intelligence. This book comprehensively covers all the financial management features inside the latest version of Dynamics NAV and follows a logical schema. By the time you're finished this book you will have learned about budgets, cash flow management, currencies, intercompany postings, and accounting implications in areas such as jobs, services, warehousing, and manufacturing. Style and approach This book is an in-depth, practical tutorial demonstrating both the basic and more advanced concepts of financial management in Dynamics NAV.

Over 31 simple yet incredibly effective recipes for installing and managing System Center 2016 Endpoint Protection About This Book * This is the most practical and up-to-date book covering important new features of System Center 2016 Endpoint protection * Gain confidence in managing IT and protecting your server against malware and other threats * Configure and automate reporting features and also prepare yourself for a simple and pain-free migration process Who This Book Is For If you are a System Administrator or Engineer using System Center 2016 Endpoint Protection, then this book is for you. You should have a good background with Microsoft products in general, although no knowledge of Endpoint Protection is required. What You Will Learn * Explore the best practices for Endpoint Protection in System Center Configuration Manager * Provision the Endpoint Protection Client in a Disk Image in Configuration Manager * Get to know more about the Security Center * Configure definition and engine client updates to be optimum for your bandwidth * Make your application or server work with Endpoint Protection enabled * Find out how to deal with typical issues that may occur with Endpoint Protection * Know how to respond to infections that often occur In Detail System Center Configuration Manager is now used by over 70% of all the business in the world today and many have taken advantage engaging the System Center Endpoint Protection within that great product. Through this book, you will gain knowledge about System Center Endpoint Protection, and see how to work with it from System Center Configuration Manager from an objective perspective. We'll show you several tips, tricks, and recipes to not only help you understand and resolve your daily challenges, but hopefully enhance the security level of your business. Different scenarios will be covered, such as planning and setting up Endpoint Protection, daily operations and maintenance tips, configuring Endpoint Protection for different servers and applications, as well as workstation computers. You'll also see how to deal with malware and infected systems that are discovered. You'll find out how perform OS deployment, Bitlocker, and Applocker, and discover what to do if there is an attack or outbreak. You'll find out how to ensure good control and reporting, and great defense against threats and malware software. You'll see the huge benefits when dealing with application deployments, and get to grips with OS deployments, software updates, and disk encryption such as Bitlocker. By the end, you will be fully aware of the benefits of the System Center 2016 Endpoint Protection anti-malware product, ready to ensure your business is watertight against any threat you could face. Style and approach Build robust SCEP and AV policies and discover the new potential of exciting new features of SCEP 2016.

Explore the great features of the all-new JIRA 7 to manage projects and effectively handle bugs and software issues About This Book * Updated for JIRA 7, this book covers all the new features introduced in JIRA 7 with a dedicated chapter on JIRA Service Desk-one of the biggest new add-ons to JIRA * This book lays a strong foundation to work with agile projects in JIRA from both the administrator and end user's perspective * Work through step-by-step exercises at the end of each chapter for you to try out and reinforce your skills Who This Book Is For This book will be especially useful for project managers but it's also intended for other JIRA users, including developers, and any other industry besides software development, who would like to leverage JIRA's powerful task management and workflow features to better manage their business processes. What You Will Learn * Understand JIRA's data hierarchy and how to design and work with projects in JIRA * Plan and set up a new JIRA 7 instance from scratch for production use * Using JIRA for agile software projects, business process management, customer service support, and more * Understand issues and work with them * Design both system and custom fields to behave differently under different contexts * Create and design your own screens and apply them to different project and issue types * Gain an understanding of the workflow and its various components * Set up both incoming and outgoing mail servers to work with e-mails In Detail Atlassian JIRA is an enterprise-issue tracker system. One of its key strengths is its ability to adapt to the needs of the organization, ranging from building Atlassian application interfaces to providing a platform for add-ons to extend JIRA's capabilities. JIRA 7 Essentials, now in its fourth edition, provides a comprehensive explanation covering all major components of JIRA 7, which includes JIRA Software, JIRA Core, and JIRA Service Works. The book starts by explaining how to plan and set up a new JIRA 7 instance from scratch for production use before moving on to the more key features such as e-mails, workflows, business processes, and so on. Then you will understand JIRA's data hierarchy and how to design and work with projects in JIRA. Issues being the corner stone of using JIRA, you will gain a deep understanding of issues and their purpose. Then you will be introduced to fields and how to use custom fields for more effective data collections. You will then learn to create new screens from scratch and customize it to suit your needs. The book then covers workflows and business processes, and you will also be able to set up both incoming and outgoing mail servers to work with e-mails. Towards the end, we explain JIRA's security model and introduce you to one of JIRA's new add-ons: JIRA Service Desk, which allows you to run JIRA as a computer support portal. Style and approach This is a comprehensive, practical guide on using JIRA to efficiently manage all your projects. It provides clear, step-by-step explanations, and shows how you can use the various features of JIRA to manage your projects more efficiently.

Learn everything you need to manage and handle your systems with ease with Ansible 2 using this comprehensive guide About This Book * Simplify the automation of applications and systems using the newest version of Ansible * Get acquainted with fundamentals of Ansible such as playbooks, modules, and various testing strategies * A comprehensive, learning guide that provides you with great skills to automate your organization's infrastructure using Ansible 2 Who This Book Is For The book is for sys admins who want to automate their organization's infrastructure using Ansible 2. No prior knowledge of Ansible is required. What You Will Learn * Set up Ansible 2 and an Ansible 2 project in a future-proof way * Perform basic operations with Ansible 2 such as creating, copying, moving, changing, and deleting files, and creating and deleting users * Deploy complete cloud environments using Ansible 2 on AWS and DigitalOcean * Explore complex operations with Ansible 2 (Ansible vault, e-mails, and Nagios) * Develop and test Ansible playbooks * Write a custom module and test it In Detail Ansible is an open source automation platform that assists organizations with tasks such as configuration management, application deployment, orchestration, and task automation. With Ansible, even complex tasks can be handled easier than before. In this book, you will learn about the fundamentals and practical aspects of Ansible 2 by diving deeply into topics such as installation (Linux, BSD, and Windows Support), playbooks, modules, various testing strategies, provisioning, deployment, and orchestration. In this book, you will get accustomed with the new features of Ansible 2 such as cleaner architecture, task blocks, playbook parsing, new execution strategy plugins, and modules. You will also learn how to integrate Ansible with cloud platforms such as AWS. The book ends with the enterprise versions of Ansible, Ansible Tower and Ansible Galaxy, where you will learn to interact Ansible with different OSes to speed up your work to previously unseen levels By the end of the book, you'll able to leverage the Ansible parameters to create expeditious tasks for your organization by implementing the Ansible 2 techniques and paradigms. Style and approach This book is a step-by-step learning guide on the all new Ansible 2, which is an ideal configuration management tool.

Over 90 recipes to satisfy all your automation needs and leverage vRealize Orchestrator 7.1 for your projects About This Book * Unleash the power of VMware vRealize Orchestrator 7 and automate your VMware infrastructure * Customize and tune your orchestrator by programming and working with plugins * Work through enticing recipes that can be implemented in your organization * Explore the new and upcoming plugins of Puppet, Docker, Chef, and VMware Replication for VMware vRealize Orchestrator Who This Book Is For This book is for system administrators who are into VMware administration and are looking to automate their infrastructure. Basic knowledge about programming is needed. No previous knowledge of Orchestrator is required. This book will also be good for you if you have just a basic knowledge with vRealize Orchestrator, as you can pick up any recipe and implement it for your enterprise. What You Will Learn * Install, configure, and optimize Orchestrator installations (Windows, Appliance, and vRA integrated) * Explore all the visual programming elements without needing additional infrastructure * Work with plugins such as SSH, mail, SQL, PowerShell, AD, SOAP, SNMP, AMQP, and REST * Discover how to create VMware automation * Get to know about user management, import/export, and synchronization as well as the packaging application * Understand policies, resources, and web views * Troubleshoot vRO Appliance In Detail VMware vRealize Orchestrator is a powerful automation tool designed for system administrators and IT operations staff who are planning to streamline their tasks and are waiting to integrate the functions with third-party operations software. This book is an update to VMware vRealize Orchestrator Cookbook and is blend of numerous recipes on vRealize Orchestrator 7. This book starts with installing and configuring vRealize Orchestrator. We will demonstrate how to upgrade from previous versions to vRealize Orchestrator 7. You will be taught all about orchestrator plugins and how to use and develop various plugins that have been enhanced in Orchestrator 7. Throughout this book, you will explore the new features of Orchestrator 7, such as the introduction of the control center, along with its uses. You will also come to understand visual programming, how to integrate base plugins into workflows, and how to automate VMware. You will also get to know how to troubleshoot vRealize Orchestrator. By the end of this book, you will be able to get the most out of your Orchestrator installation, and will be able to develop complex workflows and create your own highly integrated automations of vRealize environments. Style and approach This practical guide provides exciting and practical recipes on VMware vRealize Orchestrator 7 for those who are waiting to automate their infrastructure.

Harness the power of Hyper-V 2016 to build high-performance infrastructures that suit your needs About This Book * Design and build a reliable and efficient Hyper-V infrastructure. * Fine-tune your Hyper-V performance by adopting network and storage best practices. * Manage, monitor, and protect your workloads with System Center and Microsoft Azure. Who This Book Is For If you are working with Hyper-V and want to optimize its performance and effectiveness, this book is for you. This book will help you close the gap between the Hyper-V lab and production environments. What You Will Learn * Automate and accelerate the deployment of Hyper-V host and nano servers * Create high availability solutions using failover clustering * Design redundant solutions with Hyper-V Replica * Protect your workloads by making a backup or learning disaster recovery * Use the best practices of network and storage * Master the performance and scalability of storage virtualization * Migrate your existing virtualization workloads to Hyper-V2016 * Manage your Hyper-V stack with System Center and Azure * Bridge the gap between the Hyper-V lab and production environment In Detail Hyper-V Server and Windows Server 2016 with Hyper-V provide best-in-class virtualization capabilities. Hyper-V is a Windows-based, very cost-effective virtualization solution with easy-to-use and well-known administrative consoles. This book will assist you in designing, implementing, and managing highly effective and highly available Hyper-V infrastructures. With an example-oriented approach, this book covers all the different tips and suggestions to configure Hyper-V and provides readers with real-world proven solutions. This book begins by deploying single clusters of High Availability Hyper-V systems including the new Nano Server. This is followed by steps to configure the Hyper-V infrastructure components such as storage and network. It also touches on necessary processes such as backup and disaster recovery for optimal configuration. The book does not only show you what to do and how to plan the different scenarios, but it also provides in-depth configuration options. These scalable and automated configurations are then optimized via performance tuning and central management ensuring your applications are always the best they can be. Style and approach This book covers Hyper-V best practices in a step-by-step manner with clear and concise examples.

Unleash the full potential of ServiceNow from foundations to advanced functions, with this hands-on expert guide fully revised for the Helsinki version About This Book * Give your ServiceNow Helsinki implementation a powerful kick-start by understanding the deep capabilities of the platform, * Learn by doing with an extended, comprehensive example, creating a feature-rich, secure and automated application from the ground up * Interact with your whole organization by integrating with REST web services and build a custom Service Portal interface Who This Book Is For This book is aimed at advanced ServiceNow System Administrators and developers who would like to gain greater control of ServiceNow and its architecture. The book expects you to be new to ServiceNow, but have a good grounding in internet and computing technologies, like HTML, JSON, REST and database systems. Readers should be especially familiar with JavaScript, and be keen to extend and alter the platform. With this book, they will be able to develop a new application for their company. What You Will Learn * Build custom scoped applications that access the full ServiceNow API * Build a modern, responsive self-service interface with Service Portal * Design feature-rich, responsive, automated workflow systems * Design powerful data-driven applications * Control information flow and apply business logic with Business Rules * Write efficient and effective client-side JavaScript * Learn how to authenticate and secure Web Services * Integrate and exchange data with people and systems * Create and secure your systems with proper access control In Detail ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. The book steps through the main aspects of the ServiceNow platform, from the ground up. It starts by exploring the core architecture of ServiceNow, including building the right data structure. To add business logic and control data, and interactivity to user interaction, you will be shown how to code on both server and the client. You will then learn more about the power of tasks, events and notifications. The book will then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Furthermore, you will learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. You will then be shown how to package your applications and changes, so they can be installed elsewhere and ways to maintain them easily. If you wish to create an alternative simple interface, then explore ways to make ServiceNow beautiful using Service Portal. By the end of the book, you will know the fundamentals of the ServiceNow platform, helping you be a better ServiceNow System Administrator or developer. Style and approach Explore how to implement business logic and automated workflows and write effective code by flexible choices for client-side scripting

Become an expert at using JIRA 7 through this one-stop guide! About This Book * This comprehensive guide will help you implement, customize and administer JIRA 7 application to meet the needs of your organization * You will get to know the strategies needed to develop and deploy JIRA 7, along with best practices when working with Jira * It covers the latest integrations of JIRA 7 with third-party platforms to help you professionally manage your software development projects Who This Book Is For If you are a JIRA administrator who is managing small-to-medium JIRA instances and you want to learn how to manage enterprise-scale instances, then this book will help you expand your knowledge and equip you with advanced skills. Prior understanding of the JIRA core concepts is required. What You Will Learn * Plan the installation and upgrade of your JIRA instance to the newest version * Configure issue type schemes, create customized workflows, modify permission schemes, and change notification schemes * Implement JIRA Service Desk to manage your support tickets * Customize JIRA for test management, helpdesk, and requirement management * Deploy JIRA for Agile tracking using the Scrum and Kanban techniques * Develop JIRA add-ons to extend JIRA's functionality * Migrate data from external systems using CSV import * Generate reports directly from the JIRA database and use custom JavaScript and CSS * Integrate your JIRA application with third-party tools such as Confluence, SVN, and Git In Detail Atlassian JIRA 7 is an enterprise issue tracker system. One of its key strengths is its ability to adapt to the needs of an organization, ranging from building software products to managing your support issues. This book provides a comprehensive explanation covering all three components of JIRA 7, such as JIRA Software, JIRA Core, and Jira Service Desk. It shows you how to master the key functionalities of JIRA and its customizations and useful add-ons, and is packed with real-world examples and use cases. You will first learn how to plan for a JIRA 7 installation and fetch data. We cover JIRA reports in detail, which will help you analyze your data effectively. You can add additional features to your JIRA application by choosing one of the already built-in add-ons or building a new one to suit your needs. Then you'll find out about implementing Agile methodologies in JIRA by creating Scrum and Kanban boards. We'll teach you how to integrate your JIRA Application with other tools such as Confluence, SVN, Git, and more, which will help you extend your application. Finally, we'll explore best practices and troubleshooting techniques to help you find out what went wrong and understand how to fix it. Style and approach This comprehensive book covers the advanced and new features of JIRA 7 with the help of rich code-based, real-world examples and use cases.