IT Service management at your fingertips About This Book * Leverage ServiceNow's capabilities to achieve improved service management and excellent results in your IT operations by following step-by-step, practical instructions * Build core administration, management, and maintenance skills with IT service management and IT operations management * Improve your workflow efficiency by designing and creating responsive and automated workflows Who This Book Is For This book is for IT professionals and administrators who are planning to or are already trying to implement ServiceNow in their organization for Enterprise IT service management tasks. Some familiarity with web technologies (JavaScript) would be helpful. System administration experience is necessary. What You Will Learn * Acquire and configure your own free personal developer instance of ServiceNow * Read (and write!) clear, effective requirements for ServiceNow development * Avoid common pitfalls and missteps that could seriously impact future progress and upgradeability * Know how to troubleshoot when things go wrong using debugging tools * Discover developer "tips and tricks" * Pick up great tips from top ServiceNow development and administration professionals, and find out what they wish they knew when they were starting out In Detail This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We'll demonstrate how to effectively implement various system configurations within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business' workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization. Style and approach This book is a step-by-step practical tutorial to help you quickly deploy and configure ServiceNow in your organization.

Monitor your Elasticsearch cluster's health, and diagnose and solve its performance and reliability issues About This Book * Understand common performance and reliability pitfalls in ElasticSearch * Use popular monitoring tools such as ElasticSearch-head, BigDesk, Marvel, Kibana, and more * This is a step-by-step guide with lots of case studies on solving real-world ElasticSearch cluster issues Who This Book Is For This book is for developers and system administrators who use ElasticSearch in a wide range of capacities. Prior knowledge of ElasticSearch and related technologies would be helpful, but is not necessary. What You Will Learn * Explore your cluster with ElasticSearch-head and BigDesk * Access the underlying data of the ElasticSearch monitoring plugins using the ElasticSearch API * Analyze your cluster's performance with Marvel * Troubleshoot some of the common performance and reliability issues that come up when using ElasticSearch * Analyze a cluster's historical performance, and get to the bottom of and recover from system failures * Use and install various other tools and plugins such as Kibana and Kopf, which is helpful to monitor ElasticSearch In Detail ElasticSearch is a distributed search server similar to Apache Solr with a focus on large datasets, a schema-less setup, and high availability. This schema-free architecture allows ElasticSearch to index and search unstructured content, making it perfectly suited for both small projects and large big data warehouses with petabytes of unstructured data. This book is your toolkit to teach you how to keep your cluster in good health, and show you how to diagnose and treat unexpected issues along the way. You will start by getting introduced to ElasticSearch, and look at some common performance issues that pop up when using the system. You will then see how to install and configure ElasticSearch and the ElasticSearch monitoring plugins. Then, you will proceed to install and use the Marvel dashboard to monitor ElasticSearch. You will find out how to troubleshoot some of the common performance and reliability issues that come up when using ElasticSearch. Finally, you will analyze your cluster's historical performance, and get to know how to get to the bottom of and recover from system failures. This book will guide you through several monitoring tools, and utilizes real-world cases and dilemmas faced when using ElasticSearch, showing you how to solve them simply, quickly, and cleanly. Style and approach This is a step-by-step guide to monitoring your ElasticSearch cluster and correcting performance issues. It is filled with lots of in-depth, real-world use-cases on solving different ElasticSearch cluster issues.

Develop and implement a fully-functional, systematic CRM plan with CiviCRM About This Book * Develop an integrated online system that manages contacts, donations, event registrations, memberships, bulk e-mail, campaigns, case management, and other functions such as activity tracking, grant distribution, and reporting. * Plan a constituency relationship management strategy with ladders of engagement that will improve how your organization realizes its mission. * Use case studies and step-by-step examples to put the raw concepts into real-life terminology and build your solutions. Who This Book Is For The book is primarily for administrators tasked with implementing, configuring, maintaining, and updating CiviCRM, and staff users who are looking to better understand the tools available in order to become power users. CiviCRM is software that may be used by advocacy groups, non-profit, and non-governmental organizations, elected officials, professional and trade associations, government entities, political campaigns and parties, and other similar organizations, and this book will prove useful to all such users. What You Will Learn * Install and configure your CiviCRM * Analyze your current workflows and processes to translate them effectively into the CiviCRM model * Build an integrated system to solicit, retain, and manage your donors and members through robust management and reporting tools for administrators * Raise more money with CiviCRM with effective solicitation campaigns * Market events effectively and track registrations and payments * Improve communications with constituents using targeted broadcast e-mail campaigns * Track ongoing communications with constituents including from Outlook and Gmail using activities and case management tools * Take advantage of the many CiviCRM tools to generate both simple and complex event structures and manage registrants through every phase of the project In Detail CiviCRM provides a powerful toolbox of resources to help organizations manage relationships with constituents. It is free, open source, web-based, and geared specifically to meet the constituent relationship management needs of the not-for-profit sector. Beginning with broader questions about how your organization is structured, which existing workflows are critical to your operations, and the overarching purpose of a centralized CRM, the book proceeds step by step through configuring CiviCRM, understanding the choices when setting up the system, importing data, and exploring the breadth of tools available throughout the system. You will see how to best use this software to handle event registrations, accept and track contributions, manage paid and free memberships and subscriptions, segment contacts, send bulk e-mails with open and click-through tracking, manage outreach campaigns, and set up case management workflows that match your organization's roles and rules. With specific emphasis on helping implementers ask the right questions, consider key principals when setting up the system, and understand usage through case studies and examples, the book comprehensively reviews the functionality of CiviCRM and the opportunities it provides. With this book, you can help your organization better achieve its mission as a charity, industry association, professional society, political advocacy group, community group, government agency, or other similar organization and position yourself to become a power user who efficiently and effectively navigates the system. Style and approach This guide is packed with step-by-step tutorials and real-life examples interspersed with practical advice and best practices on how to use CiviCRM strategically. You will be able to quickly grasp and implement the basic elements of CiviCRM before moving on to more advanced tools.

Create real-world enterprise solutions with NAV, Cloud, and the Microsoft stack About This Book * Integrate NAV with various offerings of the Microsoft stack to create enterprise-ready and service-oriented solutions * Use Power BI and Universal Windows Platform for effective data analysis and real-time tracking with NAV * Discover the services offered by Microsoft Azure and implement them in different industries using real-world case scenarios Who This Book Is For This book is for NAV developers and solution architects who need to implement real-world enterprise solutions based on Microsoft Dynamics NAV. Knowledge of the NAV programming language (C/AL) and C# language is recommended. Knowledge of ASP.NET and Visual Studio development would help, but is not necessary. What You Will Learn * Configure NAV Web Services and create external applications with Visual Studio, .NET, and .NET Core * Solve technical architectural problems by implementing enterprise solutions with NAV * Develop applications and solutions with Microsoft Dynamics NAV and the Microsoft technology stack * Create a Power BI dashboard for rich reporting and NAV data analysis * Find out how to transmit your device location from a UWP application to NAV in order to implement a distributed solution for managing couriers in a sales company * Make the most of Microsoft Azure and its services * Create enterprise solutions with NAV by using Azure App Service * Use Azure Service Bus for managing distributed NAV applications In Detail Implementing Microsoft Dynamics NAV in the real world often requires you to integrate the ERP with external applications or solve complex architectural tasks in order to have a final successful project. This book will show you how to extend a Microsoft Dynamics NAV installation to the enterprise world in a practical way. The book starts with an introduction to Microsoft Dynamics NAV architecture and then moves on to advanced topics related to implementing real-world solutions based on NAV and external applications. You will learn how an enterprise distributed architecture with NAV at the core can be implemented. Through a series of real-world cases on every topic and every industry (sales, retail, manufacturing, distribution, healthcare, and so on), you'll see step by step how to efficiently solve a technical problem. These common problems encountered in a NAV implementation will be solved using the entire technology stack that Microsoft offers. By the end of the book, you will have the knowledge to efficiently solve certain scenarios, you will know which is the best solution architecture to propose to a customer and how to implement it. Style and approach Taking you through a variety of real-world use cases, the book will show you step by step all you need to know to tackle these problems and give you creative ideas to implement in related problems you might come across in the real world.

Learn to build professional and powerful dashboards with Microsoft Dynamics GP and Excel About This Book * This book provides a core foundation for you to understand the ever-changing Microsoft Power BI * Through this book, you'll understand how data flows and is secured between Microsoft Dynamics GP and Microsoft Excel * You'll see how to create amazing dashboards using various tools such as Excel 2016, Power BI, Jet Express, and more Who This Book Is For This book is geared up for analysts and accountants keen on building and maintaining professional dashboards with Microsoft Excel 2016 for Microsoft Dynamics GP 2016 data, and building financials with visuals using the New Jet Reports Express Tool for Dynamics GP. An introduction is provided for those who want to maintain dashboards in Microsoft Power BI. What You Will Learn * Use GP Data in Excel 2016 in a meaningful way * Build basic financial statements using Jet Reporting Express, including visualizations * Understand the foundation of Power BI and its components * Get and maintain data from Dynamics GP in Power BI * Find out how to use the Power BI Query Editor (the Get and Transform feature in Excel 2016) * Format basic visualizations to get better insights * Understand Jet Reports Express, which is used to create basic financial statements * Use the new Dynamics GP features, such as OData and adding Power BI tiles on the home page In Detail Microsoft Dynamics GP is a complete ERP solution that is extremely beneficial for small to midsize organizations in helping them grow exponentially. The book shows you in detail how to build great-looking dashboards with Microsoft Dynamics GP that enhance a company's decision-making processes. This guide will take you from the basics of setting up and deploying to creating secure, refreshable Excel reports. Using a whole host of tools available within Microsoft Dynamics GP and Excel, this tutorial will show you how to visualize your data using simple conditional formatting techniques and easy-to-read charts, and allow you to make your data interactive with slicers. We will also cover core topics such as Business Analyzer, Microsoft SQL Reporting services reports, BI360, and more. You will find out to use Power BI, share and refresh data and dashboards in Power BI, and use Power BI Query Editor. By the end of this book, you will have all the information required to build interactive dashboards using Dynamics GP. Style and approach The book takes a step-by-step approach and contains real-world examples that provide the building blocks to create engaging dashboards. This practical guide is all about doing. Get your data, open up Excel, and go!

A comprehensive, practical guide to accessing virtual desktops, applications, and services through a unified platform About This Book * This is the first book on the market that delivers desktops and applications through a single Virtual Desktop Infrastructure platform * Reduce enterprise costs by dynamically allocating resources with virtual storage, compute and networking * This comprehensive guide provides simplified operations, improved security, and accelerated time-to-value using VMware Horizon 7 Who This Book Is For If you are a newcomer to system administration, and you wish to implement the Horizon environment, then this book is for you. Prior knowledge of Horizon is beneficial. What You Will Learn * Walk through the configuration of VMware Horizon, including the new Horizon Access Point appliance * Implement a multi-site VMware Horizon pod using the Cloud Pod Architecture feature * Understand the integration between VMware Horizon and VSAN, and see how they are deployed together * Explore how to implement and maintain Microsoft RDS and Linux and Windows Desktop Pools Create and optimize desktop master images. * Understand how to manage the SSL certificates for each of the VMware Horizon components. In Detail VMware Horizon 7 has been a buzz since it was announced. One of the major reasons is the introduction of the new Instant Clones feature. This book will complement the product documentation by providing real-life examples of how it is implemented along with the latest features and components of the platform. We'll explore the latest features of the platform, including those added through product acquisitions such as User Environment Manager and App Volumes. Further on, you will also be introduced to the new capabilities added to the core product such Linked-Clone RDS pools. Upon completion of this book, you will have an understanding of the capabilities and benefits VMware Horizon can provide to your organization, and how each of its components are implemented. Style and approach This comprehensive guide focuses on the practicality of VMware Horizon and how you can implement it in your organization.

Over 75 practical recipes to confidently design an efficient virtual datacenter with VMware vSphere 6.x About This Book * Get the first book on the market that helps you design a virtualized data center with VMware vSphere 6 * Achieve enhanced compute, storage, network, and management capabilities for your virtual data center * Exciting and practical recipes help you to design a virtual data easily by leveraging the features of VMware vSphere 6 Who This Book Is For If you are an administrator or consultant interested in designing virtualized datacenter environments using VMware vSphere 6.x or previous versions of vSphere and the supporting components, this book is for you. It will help both new and experienced architects deliver professional VMware vSphere virtual datacenter designs. What You Will Learn * Identify key factors related to a vSphere design and apply them to every step of the design process * Mitigate security risks and meet compliance requirements in a vSphere design. * Create a vSphere conceptual design by identifying technical and business requirements * Determine the type of database to use based on the deployment size. * Design for performance, availability, recoverability, manageability, and security * Map the logical resource design into the physical vSphere design * Create professional vSphere design documentation to ensure a successful implementation of the vSphere design * Leverage the latest vSphere 6.x features to ensure manageability, performance, availability, and security in a virtual datacenter design In Detail VMware is the industry leader in data center virtualization. The vSphere 6.x suite of products provides a robust and resilient platform to virtualize server and application workloads. With the release of 6.x a whole range of new features has come along such as ESXi Security enhancements, fault tolerance, high availability enhancements, and virtual volumes, thus simplifying the secure management of resources, the availability of applications, and performance enhancements of workloads deployed in the virtualized datacenter. This book provides recipes to create a virtual datacenter design using the features of vSphere 6.x by guiding you through the process of identifying the design factors and applying them to the logical and physical design process. You'll follow steps that walk you through the design process from beginning to end, right from the discovery process to creating the conceptual design; calculating the resource requirements of the logical storage, compute, and network design; mapping the logical requirements to a physical design; security design; and finally creating the design documentation. The recipes in this book provide guidance on making design decisions to ensure the successful creation, and ultimately the successful implementation, of a VMware vSphere 6.x virtual data center design. Style and Approach The book follows a recipe-based approach that consists of practical recipes to effectively design a virtual data center.

Make the most of your NAV deployment by extending and customizing it with a variety of expert tools About This Book * Extend Dynamics in a cost-effective manner by using tools that are ready at your disposal * Solve common business problems with the valuable features and flexibility of Dynamics NAV * Follow practical and easy-to-grasp examples, illustrations, and coding to make the most out of Dynamics NAV in your organisation Who This Book Is For This book is for Dynamics NAV developers and administrators who have a good knowledge level and understanding of Dynamics NAV application development and administration. What You Will Learn * Develop a module in Dynamics NAV using C/AL * Build relationships with COM technologies * Develop and integrate COM with Dynamics NAV 2016 * Call the framework members from C/AL * Develop an event in the .NET framework and see how to subscribe to it using C/AL * Automate the deployment into Dynamics NAV * Develop Windows Client Control add-Ins * Deploy your resource automatically from Visual Studio * Install and Configure Windows Client Control add-Ins * Integrate Dynamics NAV with Sharepoint In Detail Microsoft Dynamics NAV is an enterprise resource planning (ERP) software suite for organizations. The system offers specialized functionality for manufacturing, distribution, government, retail, and other industries. Its integrated development environment enables customizations with minimal disruption to business processes. The book starts explaining the new features of Dynamics NAV along with how to create and modify a simple module. Moving on, you will learn the importance of thinking beyond the boundaries of C/AL development and the possibilities opened by with it. Next, you will get to know how COM can be used to extend the functionalities of Dynamics NAV. You'll find out how to extend the Dynamics NAV 2016 version using .NET interoperability and will see the steps required to subscribe to .NET events in order to extend Dynamics NAV. Finally, you'll see the cmdlets available to manage extension packages. By the end of the book, you will have the knowledge needed to become more efficient in selecting the extending methods, developing and deploying them to the Dynamics NAV, and practicing the best practices. Style and approach The book follows a practical recipe-based approach focusing on real-world scenarios and giving you all the information you need to build a strong Dynamics NAV implementation.

Unleash the full potential of ServiceNow from foundations to advanced functions, with this hands-on expert guide fully revised for the Helsinki version About This Book * Give your ServiceNow Helsinki implementation a powerful kick-start by understanding the deep capabilities of the platform, * Learn by doing with an extended, comprehensive example, creating a feature-rich, secure and automated application from the ground up * Interact with your whole organization by integrating with REST web services and build a custom Service Portal interface Who This Book Is For This book is aimed at advanced ServiceNow System Administrators and developers who would like to gain greater control of ServiceNow and its architecture. The book expects you to be new to ServiceNow, but have a good grounding in internet and computing technologies, like HTML, JSON, REST and database systems. Readers should be especially familiar with JavaScript, and be keen to extend and alter the platform. With this book, they will be able to develop a new application for their company. What You Will Learn * Build custom scoped applications that access the full ServiceNow API * Build a modern, responsive self-service interface with Service Portal * Design feature-rich, responsive, automated workflow systems * Design powerful data-driven applications * Control information flow and apply business logic with Business Rules * Write efficient and effective client-side JavaScript * Learn how to authenticate and secure Web Services * Integrate and exchange data with people and systems * Create and secure your systems with proper access control In Detail ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. The book steps through the main aspects of the ServiceNow platform, from the ground up. It starts by exploring the core architecture of ServiceNow, including building the right data structure. To add business logic and control data, and interactivity to user interaction, you will be shown how to code on both server and the client. You will then learn more about the power of tasks, events and notifications. The book will then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Furthermore, you will learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. You will then be shown how to package your applications and changes, so they can be installed elsewhere and ways to maintain them easily. If you wish to create an alternative simple interface, then explore ways to make ServiceNow beautiful using Service Portal. By the end of the book, you will know the fundamentals of the ServiceNow platform, helping you be a better ServiceNow System Administrator or developer. Style and approach Explore how to implement business logic and automated workflows and write effective code by flexible choices for client-side scripting

The compilation of best skillset to harness Microsoft Dynamics NAV for Administrators, Consultants, and Developers About This Book * Take your skills to the next level with Dynamics NAV by implementing all the latest and advanced features * Get a comprehensive coverage of how the NAV system can be implemented and maintained to get the most out of it * Get powerful insights into how to integrate Dynamics NAV with third-party tolls and extend its functionality Who This Book Is For This book is ideal for administrators, developers, and consultants who are looking to take their knowledge of Dynamics NAV to new heights. You're expected to have a basic knowledge of Dynamics NAV workflows and C/AL, C/SIDE development. What You Will Learn * Installing the NAV system in different environments * Implementing the system with the correct setup * Maintaining the system to get the best possible performance * Tuning up the Dynamics NAV to get better outcomes * The Version Control strategy for Dynamics NAV developers * Integrating other software and features to remove limitations * Understanding your own system better * Being able to solve customers' problems with "out-of-the-box" features * Reducing customization and additional development time In Detail The book begins by giving you a brief introduction to setting up your NAV environment and shows you how to install and configure it according to your requirements. You will then dive deep into the latest design patterns, network architecture, and topologies. We will show you how you can integrate NAV with the Microsoft platform, and secure your deployment by managing roles and permissions. Moving on, we will explain how to monitor and manage server instances using the Administration tool. We'll discuss how you can take advantage of the expanded extensibility and connectivity capabilities for a tighter integration with the cloud as well as handheld devices. Then, we'll show you how you can make use of the PowerBI capabilities that have been built into Dynamics NAV. By the end of the book, you will be confident in developing and administering a Dynamics NAV implementation that will leverage all of the new features. Style and approach This book takes a straightforward tutorial approach, providing you with step-by-step explanations and simple example-oriented walkthroughs. It is filled with use cases and situations that show you the different pitfalls you might encounter and how to get past them.

Become an expert at using JIRA 7 through this one-stop guide! About This Book * This comprehensive guide will help you implement, customize and administer JIRA 7 application to meet the needs of your organization * You will get to know the strategies needed to develop and deploy JIRA 7, along with best practices when working with Jira * It covers the latest integrations of JIRA 7 with third-party platforms to help you professionally manage your software development projects Who This Book Is For If you are a JIRA administrator who is managing small-to-medium JIRA instances and you want to learn how to manage enterprise-scale instances, then this book will help you expand your knowledge and equip you with advanced skills. Prior understanding of the JIRA core concepts is required. What You Will Learn * Plan the installation and upgrade of your JIRA instance to the newest version * Configure issue type schemes, create customized workflows, modify permission schemes, and change notification schemes * Implement JIRA Service Desk to manage your support tickets * Customize JIRA for test management, helpdesk, and requirement management * Deploy JIRA for Agile tracking using the Scrum and Kanban techniques * Develop JIRA add-ons to extend JIRA's functionality * Migrate data from external systems using CSV import * Generate reports directly from the JIRA database and use custom JavaScript and CSS * Integrate your JIRA application with third-party tools such as Confluence, SVN, and Git In Detail Atlassian JIRA 7 is an enterprise issue tracker system. One of its key strengths is its ability to adapt to the needs of an organization, ranging from building software products to managing your support issues. This book provides a comprehensive explanation covering all three components of JIRA 7, such as JIRA Software, JIRA Core, and Jira Service Desk. It shows you how to master the key functionalities of JIRA and its customizations and useful add-ons, and is packed with real-world examples and use cases. You will first learn how to plan for a JIRA 7 installation and fetch data. We cover JIRA reports in detail, which will help you analyze your data effectively. You can add additional features to your JIRA application by choosing one of the already built-in add-ons or building a new one to suit your needs. Then you'll find out about implementing Agile methodologies in JIRA by creating Scrum and Kanban boards. We'll teach you how to integrate your JIRA Application with other tools such as Confluence, SVN, Git, and more, which will help you extend your application. Finally, we'll explore best practices and troubleshooting techniques to help you find out what went wrong and understand how to fix it. Style and approach This comprehensive book covers the advanced and new features of JIRA 7 with the help of rich code-based, real-world examples and use cases.