"""Customer Success with Microsft Dynamics Sure Step"" is a focused tutorial of Microsoft Dynamics solution envisioning and delivery, rather than a step-by-step guide into project management. It will equip you with the tactics required to plan, align, and orchestrate your solution selling activities, as well as help you to be efficient, proactive, goal driven, and flexible in your Microsoft Dynamics engagements. If you are involved in one or more of the roles stated below, then this book is for you: If you are a Project Manager, Engagement Manager, Solution Architect, or Consultant involved in delivering Microsoft Dynamics solutions, this book will teach you how you can improve the quality of your implementation with a consistent, repeatable process. If you are a Customer Project Manager, Subject Matter Expert, Key User, or End User involved in selecting the right business solution for your organization and delivering the Microsoft Dynamics solution, this book will help you determine how the method facilitates the delivery of a solution that is aligned to your vision. If you are a Sales Executive, Services Sales Executive, Technical Sales Specialist, Pre-Sales Consultant, or Engagement Manager involved in the sales of Microsoft Dynamics solutions, this book will help you to understand how you can accelerate your sales cycle and bring it to a close. If you are the Customer Decision Maker, CxO, Buyer, or Project Manager who participates in the selection process for your business solution needs, this book will show you how to determine how this process can help your due diligence exercise and set the stage for a quality implementation of the solution. If you are a Change Management expert, this book will enable you to learn how you can help the customer manage organizational change during the business solution delivery process, and/or help solution providers adopt a process for selling and delivering solutions."

1- MUSTAFA ALMAHDI ALGAET received the B.S. degrees in electrical engineering from Altahdi university of Libya, in 2004 and the M.S. degree in information and Communication technology from University Utara Malaysia, Malaysia (UUM), in 2006. Currently, he is PhD student at UTeM. His research interest is Quality of service (QoS) in wireless telemedicine. 2-DR. ZUL AZRI BIN MUHAMAD NOH is a Senior Lecturer teaching Advanced High Performance Networks, Network Routing, Implementing and Administering Active Directory, and Wireless Network and Mobile Computing. Dr. Zul Azri's education was first in Bachelor of Engineering in Electrical and Computer Engineering, then Masters of Engineering in Communication and Computer Engineering, then Doctor of Engineering in Communication and Computer Engineering, all from Nagoya Institute of Technology Japan. In October 2007, while pursuing his PhD, he joined UTeM as lecturer at Faculty of Information and Communication Technology. Currently, he is head of Advanced Networking and Distributed System research cluster. His current research interests include quality of service (QoS), wireless LAN, packet scheduling algorithm, and multimedia communication 3-DR. ABDUL SAMAD SHIBGHATULLAH is a Senior Lecturer in faculty of information and communication Technology UTeM, and his PhD Degree in computer science (Brunel University, UK) 2008, Msc Computer science (UTM) 2001, B.Acc (UKM) in 1999, and his field is Scheduling and Agent Technology 4-ALI AHMAD MILAD received the B.S. degrees in computer science from Almergib University in 2005, and the M.S. degree in computer science from University Putra Malaysia, Malaysia (UPM) 2009, currently; He is Ph.D. student at UTeM. His research interest is Very High Speed Wireless LANs. MAC protocols. 5-DR. AOUACHE MUSTAPHA . Was born in Frenda, Algeria; received the B.Sc. (2000) in Control and Automation from University of Boumerdes (UMBB), Algeria; M.Sc (2006) and PhD (2012) in Electrical, Electronic & Sys

This Certification guide will follow a step-by-step approach to instruct the reader what they need to know to be able to become certified with Microsoft Dynamics CRM 2011. If you will implement Microsoft Dynamics CRM 2011, this book is for you. You should have a working knowledge of Microsoft Windows, Microsoft Internet Explorer, and Microsoft Office.

Big Data Analytics with R and Hadoop is a tutorial style book that focuses on all the powerful big data tasks that can be achieved by integrating R and Hadoop.This book is ideal for R developers who are looking for a way to perform big data analytics with Hadoop. This book is also aimed at those who know Hadoop and want to build some intelligent applications over Big data with R packages. It would be helpful if readers have basic knowledge of R.

Filled with practical, step-by-step instructions and clear explanations for the most important and useful tasks. This book is a practical Packt How-to guide that is designed to provide targeted information for experienced BPM professionals in the financial sector. This book will be ideal as a pocket guide for people working with BPM for financial services. It is a short reference for financial analysts, business process owners, process participants, business process developers, and SOA and BPM architects and developers.

This book is written in plain conversational terms (as if the author is talking to you) and is catered for those who are wanting to learn to CREATE YOUR FIRST SAP LSMW. The content does not only document the steps but is accompanied with images showing the exact activity being performed and the results. Unlike most LSMW guides out there, this guide goes through everything from beginning to end including interaction with Excel and creating templates for uploads. This book is the first book of a number of series on the topic of LSMW & Data Migration and is the foundation for the more advanced methods for using LSMW and performing data migration in the most efficient manner. Don't be fooled, whilst this is the first book on LSMW and is intended to be the foundation to build upon, many data migration projects can be performed using the information contained in this book.

This is a Packt Cookbook, full with over 75 recipes for VMM users to carry out vital tasks quickly and easily. This book is written for solutions architects, technical consultants, administrators, and any other virtualization lover who needs to use Microsoft System Center Virtual Machine Manager in a real world environment.

Microsoft Dynamics CRM 2011 Scripting Cookbook is full of immediately useable recipes showing you how far you can take customization in Dynamics. While the book is structured so that each recipe can be tackled separately, for novice users it is recommended to follow through all the recipes in the order in which they are presented. This book is for those new to Dynamics CRM and for business analysts interested in gaining additional product specific knowledge. Stepping through the first chapters will introduce you to the customization process and give you enough knowledge to start looking into more advanced topics. Developers and web designers of another CRM product will see how their skills can be easily adapted to start customizing Dynamics CRM 2011. You should be familiar with the basic concepts of what a CRM system is and does. Additional knowledge of the current or a previous version of Dynamics CRM will help, but is not necessary.

COBIT(R)5 (Control Objectives for Information and related Technology) is the latest release of the popular framework for the governance of enterprise IT. It links controls, technical issues and business risks, enabling managers to manage the risks associated with business goals. Written for IT service managers, consultants and other practitioners in IT governance, risk and compliance, this practical book discusses all the key concepts of COBIT(R)5, and explains how to direct the governance of enterprise IT (GEIT) using the COBIT(R)5 framework. The book also covers the main frameworks and standards supporting GEIT, discusses the ideas of enterprise and governance, and shows the path from corporate governance to the governance of enterprise IT. Drawing on more than 30 years of experience in the IT sector, the author explains crucial concepts, including: the key elements of COBIT(R)5, the 5 principles, 7 enablers and the goals cascade the structure of the 37 COBIT(R)5 processes the implementation of GEIT using COBIT(R)5 and an implementation lifecycle the COBIT(R)5 Process Assessment Model (PAM) - the approach to process assessment of COBIT(R)5 processes based on International Standard ISO/IEC 15504. For those studying for the COBIT(R)5 qualifications, Governance of Enterprise IT based on COBIT(R)5 covers all the material needed for the COBIT(R)5 Foundation course, making it invaluable to anyone planning to take the exam. Read this book and get to grips with COBIT(R)5 today.

There are a lot of workflow templates that are delivered with Dynamics AX 2012, but that doesn't mean that those are the only ones that you can use. Developing new workflow templates and actions are pretty straight forward and you can easily extend out the system to incorporate other workflow scenarios that have not been added yet. In this blueprint we will work through one example and show you how you can develop your own workflow process for product approvals that allow you to submit, track and approve the product review process.

This book is a step-by-step tutorial filled with practical examples which will show you how to build and manage a Hadoop cluster along with its intricacies. This book is ideal for database administrators, data engineers, and system administrators, and it will act as an invaluable reference if you are planning to use the Hadoop platform in your organization. It is expected that you have basic Linux skills since all the examples in this book use this operating system. It is also useful if you have access to test hardware or virtual machines to be able to follow the examples in the book.

This is a practical and fast-paced guide that gives you all the information you need to start implementing secure OAuth 2.0 implementations in your web applications.OAuth 2.0 Identity and Access Management Patterns is intended for software developers, software architects, and enthusiasts working with the OAuth 2.0 framework. In order to learn and understand the OAuth 2.0 grant flow, it is assumed that you have some basic knowledge of HTTP communication. For the practical examples, basic knowledge of HTML templating, programming languages, and executing commands in the command line terminal is assumed.

"Microsoft SharePoint for Business Executives: Q&A Handbook" is a quick, non-technical reference for business executives who need to get up to speed with SharePoint and understand how to make the right decision about implementations. With an easy to absorb Q&A approach and short bite size chapters focused on defined SharePoint subjects, the book follows specific SharePoint situations drawn from real world experience, enabling you to learn from anecdotes and case studies along the way. "Microsoft SharePoint for Business Executives: Q&A Handbook" is the perfect companion for business executives or non-technical team leaders who don't want to trawl through a detailed, hands-on functionality guide to get up to speed with SharePoint. If you simply need to understand important implementation decisions or have the confidence to challenge your technical team on an approach, this book will prepare you to ask the right questions and make the right decisions. No prior knowledge of SharePoint is required.

A step-by-step guide for planning and carrying out your Microsoft Dynamics GP 2013 implementation. Detailed descriptions and illustrations of setup screens and practical examples and advice are included for the Dynamics GP system and core modules. If you are a new or existing Microsoft Dynamics GP consultant or an end user who wants to implement, install, and set up core modules of Dynamics GP 2013, then this book is for you. A basic understanding of business management systems and either Dynamics GP or a similar application is recommended.

Los ejercicios de este libro tienen un enfoque de tutorial paso a paso y en los que al mismo tiempo se van presentando mejores practicas de desarrollo. El libro esta estructurado de forma que puede ser leido de inicio a fin o leer solamente partes del mismo.Este libro va dirigido a desarrolladores y usuarios que quieren aprender a crear aplicaciones de Inteligencia de Negocios con QlikView. Desarrolladores que ya hayan usado QlikView por un tiempo podran encontrar recomendaciones utiles y mejores practicas para hacer uso mas efectivo de QlikView. Este libro solamente cubre QlikView Desktop. Implementaciones en QlikView Server y Publisher estnan fuera del alcance de este libro. Este libro no va enfocado a administradores de servidores QlikView.

This book is written in a simple, easy to understand format with lots of screenshots and step-by-step explanations. If you are an ABAP developer and/or consultant looking forward to building advanced SAP programming applications with ABAP, then this is the best guide for you. Basic knowledge of ABAP programming is required.

Microsoft Dynamics AX 2012 Reporting Cookbook is full of practical recipes for creating and managing reports as well as identifying the most appropriate reporting tool for any reporting challenge. In addition, you will learn about universal topics such as how to locate data for any given report. Although some of the reporting tools addressed in this book are exclusive to Dynamics AX 2012, many of the topics discussed also apply to older versions of AX. This book is packed with illustrations and real-time examples that are presented in a task-oriented Cookbook structure. Real-time tips and tricks make the book very interactive and informative at the same time. "Microsoft Dynamics AX 2012 Reporting Cookbook" is recommended for Dynamics AX developers and .NET-based SSRS developers looking to familiarize themselves with the AX reporting framework. A basic understanding of Morphx and X++ is assumed but the step-by-step instructions make it easy even for a beginner. Some examples use C# and VB.NET, so experience with Visual Studio is a plus, but not a must.

Written in a cookbook style, this book will teach you through the use of recipes with examples and illustrations. Each recipe contains step-by-step instructions about everything necessary to execute a particular task. This book is intended for both BI and database developers who want to expand their knowledge of MicroStrategy. It is also useful for advanced data analysts who are evaluating different technologies. You do not need to be an SQL master to read this book, yet knowledge of some concepts like foreign keys and many-to-many relationships is assumed. Some knowledge of basic concepts such as dimensional modeling (fact tables, dimensions) will also help your comprehension of this book. No previous MicroStrategy knowledge is needed.

Oracle ADF 11gR2 Development Beginner's Guide will cover the basics of Oracle ADF 11g development and will then work through more complex topics as the reader gains more skills. This book will follow a tutorial approach with the content and tasks getting more advanced throughout. This book is intended for beginners who know a little about Java programming and would like to learn how to develop rich web applications using the Oracle Application Development Framework.

This is a tutorial guide to gain in-depth knowledge such as realizing projects to migrate traditional telephony to Unified Communications inside an organization. This book is targeted at three audiences: business decision makers, technical advocates, and IT decision makers. As this is also a fundamental book on real time collaboration technology, it is also suitable for anyone who is interested in the future of communications.

A practical guide into the architecture and features that make up the services and components of the ESB Toolkit.This book is for experienced BizTalk developers, administrators, and architects, as well as IT managers and BizTalk business analysts. Knowledge and experience with the Toolkit is not a requirement.

Good IT is simply good business. But managing IT infrastructure has always been challenging. Virtualization and cloud computing make this even more difficult. In their daily work marketing HP Operations Center (formerly OpenView Operations), authors "Peter Spielvogel," "John Haworth," and "Sonja Hickey" frequently encounter organizations struggling with these issues. They have come to realize that IT professionals want simple actionable ideas that will deliver gains in availability, performance, and efficiency. "#IT OPERATIONS MANAGEMENT tweet Book01" was written with that in mind.

IT architectures are constantly evolving. Increased complexity and the dynamic nature of virtualized and cloud environments make managing the underlying IT infrastructure harder than ever. Companies need a new management approach that focuses on connecting business services and the end user experience to the underlying infrastructure, incorporating all of the layers from the application to the virtual and to the physical. The concepts of servers, storage, and networks become more fluid, and the relationships among these elements are constantly changing. Where companies could previously use different consoles to manage disparate and static silos, this becomes untenable with virtualization and the added abstraction layer in the cloud. Fortunately, there are some proven best practices that simplify IT infrastructure management in this age of complexity.

Reading this book will not make you an expert on managing IT infrastructure, but it will make you think in a different way about some of your decisions, and those of your peers. If the guidance contained herein starts a discussion in your team that results in you avoiding one big mistake, then the authors will have achieved their goal.

"#IT OPERATIONS MANAGEMENT tweet Book01" is part of the THiNKaha series whose 120-page books contain 140 well-thought-out quotes (tweets/ahas).

Over 210 authentic questions, that are being asked in interviews TODAY . -Every single question is based on project knowledge and personal experience. -Divided into BW functionality areas for easy reading. -Covers the most important concepts & configuration settings. -Focus on business scenarios. - There is NO Other book in the market for the BI NW 7.0 Interview Questions. - The Question are ACTUAL questions asked in some of the regular interviews that the likes of Accenture & IBM do. (How do we know? Because we do some of these interviews ).

Practical QlikView 2 - Beyond Basic QlikView

Practical QlikView 2 is for people who have developed documents with QlikView for at least a few months and are looking for concise instructions on some of the more advanced topics in QlikView Development.

You will be comfortable with the basics of creating QlikView documents and eager to learn more techniques and functions that QlikView has to offer.

Practical QlikView 2 is focussed on the QlikView Desktop and the development of QlikView documents but we will also cover QlikView server topics and creating applications in Visual Studio which can access information in your QlikView server (extra license required for QlikView Server examples). Other topics cover in this book include: Creating Custom Data Sources using QVX. QlikView extensions - examples including Jquery and CSS. Advanced Sheet Objects - such as Dynamic Charts, Trendlines, Sparklines, Custom Chart Formatting and creating links to documents from charts. Alternate States. Advanced Scripting Techniques and functions such as interval match, aggr. Set Analysis/ QVD and Incremental Loading. QlikView table joins. Security using section access and QlikView Server security. Installation and Setup of a QlikView Server (extra license required). Finally QlikView Design tips.

This book distils the hands-on approach of the training courses into a concise, practical book. The emphasis is on getting up and running fast and discovering the scope and power of Alfresco 4 incrementally through practical examples. Though this book is not a developer guide, various examples in the book will help developers to extend Alfresco functionality and to integrate Alfresco with external systems.This book is designed for experienced users, business owners, or system administrators who want to install and use Alfresco in their teams or businesses. Because Alfresco is free, many teams can install and experiment with its ECM features without any upfront cost, often without management approval. You need to have a degree of technical confidence, but you do not require specialist system admin or developer skills to get a basic system up and running.Though this book is not a developer guide, various examples in the book will help you to extend Alfresco functionality and to integrate Alfresco with external systems.