The author covers fourteen tools to help you find the information you need and offers step-by-step instructions for constructing each one. He shows you how these tools can be combined with a set of simple problem-solving steps that can act as a powerful change agent to help reduce or eliminate process problems.

Five-Step Problem-Solving Process

Identify the problem: Clearly state what needs improvement.

Analyze: Determine what causes the problem to occur. Evaluate Alternatives: Identify and select actions to reduce or eliminate the problem. Test Implement: Implement these actions on a trial basis to determine their effectiveness. Standardize: Ensure that useful actions are preserved.

The objective of this research annual is to present state-of-the-art studies in the application of forecasting methodologies to such areas as sales, marketing and strategic decision making. It is the hope and direction of this research annual to become an applications and practitioner oriented publication. Topics will include sales and marketing, forecasting, new product forecasting, judgementally based forecasting, the application of surveys to forecasting, forecasting for strategic business decisions, improvements in forecasting accuracy, and sales response models.

A KMCI Press book - a definitive title from the leading, standard-setting KM organizationOnly book to describe fundamental KM concepts and theoriesApproach roots theory in current state of the procession/discipline

Brings together concepts across software engineering with a management perspectiveUse of case material to illustrate points madeIncludes checklists and working templates

Intelligent IT Outsourcing enables practitioners to focus in on the essential issues that need to be addressed so that the fundamental structure of their sourcing strategy and its implementation is sound. The authors provide insight into the challenges likely to be faced and give detailed advice on how to pre-empt and manage these. IT and outsourcing continue to be problematic, not least because fundamental learning about this subject fails to be applied systematically, and because IT is inherently difficult to manage. The economics are not obvious and emerging technologies have to be addressed, therefore IT goes to the heart of many enterprises and interfaces with multiple business units and processes, and there are continuous skills shortages. Unfortunately complexities are not removed in outsourced situations where additional problems come into play, for example the supplier's capabilities, whether the IT is right for an outsourcing solution, and whether the contract is robust but flexible enough to allow for outsourcing to take place. Objectives need to be realistic, and factors such as whether the internal management is mature and capable enough in this field, and the impact of prohibitive switching costs on behaviour once an outsourcing deal has been signed all have to be taken into account. The authors have built up over two decades of research, advisory and practitioner experience that enables them to distil the fundamental challenges in IT and outsourcing and demonstrate how these can be addressed.

Provides an introduction to decision analysis. This book is based upon a number of papers and articles taken from the Operational Research Society's journal and other publications. However, the book is not simply a 'collection of reprints': Professor French has provided extensive notes and commentary to weave the extracts into a coherent whole. Although techniques are presented, the main thrust is to convey the purpose of decision analysis and the interpretation that should be placed upon its output: vital topics, but ones seldom discussed in introductory texts. The writing is aimed at the non-technical reader.

This book, originally published in 1996, develops a model of information gathering for small businesses. Whilst all small business owners gather and process some information, the quality and types of information gathered is limited. Size and resource constraints force small business owners to make difficult decisions related to the research that they conduct. The model developed in this book is tested in part through a study of the information gathering practices of small owners/managers in the landscaping industry in Wisconsin, USA.

Wall Street Journal Best Seller Finalist: The AMA Leonard L. Berry Book Prize Winner: The Eric Hoffer Book Award (Business) Winner: INDIE Gold Medal Book Award (Business) How are a men's grooming brand and frustrated "stuck-at-work" dads leading a revolution in masculinity post #MeToo? What can the decline of a global lingerie brand and corporate hackathons teach us about how fear can stifle innovation? How does hiring "neuro-diverse" workers and creating empathetic shampoo bottles signal a dramatic shift toward compassion in the workplace? For the past 9 years, marketing expert and Georgetown University Professor Rohit Bhargava has curated his best-selling list of non-obvious trends by asking the questions that most trend predictors miss. In this all-new ninth edition, discover what more than a million readers already have: how to use the power of non-obvious thinking to grow your business and make a bigger impact in the world. In total, the Non-Obvious 2019 edition features 15 all-new trends across 5 categories including Culture; Consumer Behavior, Marketing; Social Media, Media & Education, Technology; Design plus Economics; Entrepreneurship. The book also features a detailed section with a review and rating for more than 115 previously predicted trends, with longevity ratings for each. As with the original version, this new edition of Non-Obvious also delves into the curation process the author has used for years to build his Trend Reports and takes readers behind the scenes of trend curation (much to the delight of past readers who have been asking about this for years), and show them the methodology they can use to predict the future for themselves.

In just 10 minutes a day, Coaching on the Go gives you the tools to be an effective leader. As a busy leader you know that coaching is an important tool for you to bring out the best in people in a most human and natural way. Coaching on the Go shows you how to coach your team in bite-sized chapters, so you can learn on the go - on a flight, on your commute to work - and put it into action right away. Split into two parts: 1. The Main Flight - learn the core coaching skills by following the story of the aircrew chapter by chapter. Each chapter covers a key coaching issue with activities to help you deal with similar situations in your leadership. 2. The Pilot's Manual - develop your expertise even further by taking a deeper dive into the skills of coaching. With advanced coaching models and leadership theory, you'll find extra activities and ideas to develop your coaching prowess with colleagues, team members and others around you. Great leaders coach. And with this book so can you. 'Great leaders coach. And with this book so can you.' Tim Pilkington, Chief Executive, World Vision UK 'In a fast-paced world, Coaching On-the-Go is structured to get to the heart of the matter quickly, making the content digestible and actionable.' Selina Millstam, VP, Global Head of Talent Management, Ericsson. 'Most coaching books tell you how to coach. This one shows you.' Paul Smith, bestselling author of Lead with a Story and The 10 Stories Great Leaders Tell 'A novel and useful way to think about coaching. Relevant to every leader.' Sheelagh Whitaker, Global NED and author of Evaline: A Feminist's Tale

"This is one of the most important Agile books since The Phoenix Project." Charles Betz, author, instructor, and Principal Analyst at Forrester Research Drive real change through actual business outcomes, not rigid practices and a handful of buzzwords. Being Agile isn't the goal; the true goal is successful outcomes. And successful outcomes come from embracing business principles that engender high-performing organizations, not from following a formula. The award-winning Sooner Safer Happier lays the foundation for achieving what truly matters: delivering better value sooner, safer, and happier. Every chapter of this practical guide to business success clearly articulates the typical ways of working that organizations get wrong (antipatterns) and quickly follows them with what to do right (patterns). Each pattern helps empower teams and leaders and allows the organization as a whole to break free of prescribed Agile practices to achieve true agility and success. Anyone looking to drive successful business outcomes needs this book on their desk to dip into over and over again. "This is a realistic approach to adopting (or not adopting) agile in your organization. The theory is sound; the practice is extensive. I strongly recommend this book." -Dave Snowden, Chief Scientific Officer, Cognitive Edge, Creator of Cynefin "Sooner Safer Happier is a must-read for any business leader looking to succeed in the digital age." -David Silverman, co-author of Team of Teams

Have you ever wondered why you make bad decisions? Or why it's so hard to make a decision in the first place? Through pioneering research into behavioural science, decisions expert Dr Sheheryar Banuri has designed an entirely novel decision-making framework which can be adopted into everyday life to help us better our decision-making skills by understanding and streamlining the process. The result? Simple, effective and efficient techniques to combat indecision. The Decisive Mind will draw on examples from evolutionary psychology, examine our ability (or inability) to prioritise and highlight the scenarios that force decision-making errors, and help us understand our own minds. By unpicking a lifetime's worth of misconceptions about our own decision-making patterns and habits, this book will guide you on your first steps towards optimising your own brain space.

`Philippe Baumard has observed that strategic success seems to lie more in top managers' ability to use tacit knowledge than in their gaining or updating explicit knowledge' - William H Starbuck, New York University

`This important new book effectively illustrates how, in conditions of ambiguity, managers `over-manage', i.e. rely too much on explicit plans and interpretations. Here, Philippe Baumard develops an alternative analysis and with it a new approach to management' - Frank Blackler, Lancaster University

This landmark book delves below the surface of organizations in order to understand the complex processes of top managers' decision making.

Philippe Baumard argues that the conventional, rational model of decision making ignores the tacit and intuitive processes that are often crucial in successful business outcomes. He demonstrates through his four central business cases how it is in times of uncertainty, rapid change and turbulence that the fate of companies is often determined, and it is at these times that managers' tacit knowledge and their ability to navigate ambiguous and complex situations is most critical.

The authors explain the ways in which uncertainty is an important factor in the problems of risk and policy analysis. This book outlines the source and nature of uncertainty, discusses techniques for obtaining and using expert judgment, and reviews a variety of simple and advanced methods for analyzing uncertainty. Powerful computer environments and good graphical techniques for displaying uncertainty are just two of the more advanced topics addressed in later chapters.

Discover the role of machine learning and artificial intelligence in business forecasting from some of the brightest minds in the field In Business Forecasting: The Emerging Role of Artificial Intelligence and Machine Learning accomplished authors Michael Gilliland, Len Tashman, and Udo Sglavo deliver relevant and timely insights from some of the most important and influential authors in the field of forecasting. You'll learn about the role played by machine learning and AI in the forecasting process and discover brand-new research, case studies, and thoughtful discussions covering an array of practical topics. The book offers multiple perspectives on issues like monitoring forecast performance, forecasting process, communication and accountability for forecasts, and the use of big data in forecasting. You will find: Discussions on deep learning in forecasting, including current trends and challenges Explorations of neural network-based forecasting strategies A treatment of the future of artificial intelligence in business forecasting Analyses of forecasting methods, including modeling, selection, and monitoring In addition to the Foreword by renowned researchers Spyros Makridakis and Fotios Petropoulos, the book also includes 16 "opinion/editorial" Afterwords by a diverse range of top academics, consultants, vendors, and industry practitioners, each providing their own unique vision of the issues, current state, and future direction of business forecasting. Perfect for financial controllers, chief financial officers, business analysts, forecast analysts, and demand planners, Business Forecasting will also earn a place in the libraries of other executives and managers who seek a one-stop resource to help them critically assess and improve their own organization's forecasting efforts.

With the right mindset and insight, anyone can become a millionaire. Are you tired of just paying bills until you die? Are you wasting your life at a job that doesn't make you fulfilled or financially secure? Then Future Proofing You: Twelve Truths for Creating Opportunity, Maximizing Wealth, and Controlling Your Destiny in an Uncertain World is for you. In this life-changing book, celebrated author and entrepreneur Jay Samit, who's worked with such visionaries as Bill Gates, Steve Jobs, Reid Hoffman, and hundreds of successful entrepreneurs, shares the key understandings and step-by-step process for becoming rich and never needing another job again. To prove the power of his 12 Truths, Samit also details the journey of how he mentored a broke millennial with these principles and empowered him to go from being on welfare to becoming a self-made millionaire in one year. Building upon the principles in his internationally acclaimed book Disrupt You, Samit explains: How to identify an idea and market to start your business How to build a virtual company with little or no capital The latest free software tools for managing your business Ways to get a piece of a trillion-dollar opportunity bigger than mobile How to harness the three primary fears of others to generate more sales Strategies for finding the right mentors to accelerate your success Techniques to structure any deal for creating recurring revenue and lasting wealth This book is perfect for anyone who is tired of jobs with no security, hopes to truly realize their professional and personal potential, and is looking for a way to build a better life for them and their family. Future Proofing You also belongs on the bookshelves of entrepreneurs and intrapreneurs everywhere who hope to inspire their teams to become something greater than what they already are.

A revealing insight into the issues surrounding information infrastructure implementation in large, global corporations. Case study material from six different international corporations-AstraZeneca, IBM, Norsk Hydro, Roche, SKF, and Statoil-shows a complex picture of implementation, and one that cannot be interpreted using current management thinking. The authors suggest that the economics of standards and increasing returns be joined with the perspectives from the social studies of science and technology to provide the fundamentals for a fresh view of the management of IT in global corporations.

Part of the series Exploring Effective Leadership Practices through Popular Culture, Urick examines mentorship and learning, transformational and servant leadership, culture, bases of power, leader emergence, teams, motivation, and more. Leadership in Middle-Earth explores J.R.R. Tolkien's exemplary leadership and management examples evident in his tales such as 'The Hobbit' and 'The Lord of the Rings', examining mentorship, team dynamics, mindfulness, servant leadership, influence and ethical leadership through solid academic theories and management practices. Readers will become familiar and comfortable with academically supported leadership concepts to adjust their own behaviors, becoming more successful in the process. By examining leadership theories through the context of popular culture, the book encourages readers to think creatively about how they might adjust their own management approach. The series aims to bring examples, theory and methodology of leadership to life by analysing academic concepts through popular culture examples that will appeal to a broad range of readers.

Large western companies are accelerating their expansion into emerging economies, while relying on oversimplified frameworks to make decisions and complex matrix organizations to make things happen. When critical events do happen (such as terrorist attacks or civil wars), senior executives and the companies they lead are often taken by surprise. As the world shifts to a less stable geopolitical structure, only firms that can acquire a better capability to foresee and prepare for change will prevail over the long term. Strategy and Geopolitics provides a strategic framework that can help senior business executives address the challenges of globalization in this evolving geopolitical landscape. This book underlines the need to go beyond a simplistic understanding of different countries and territories: it discusses the geopolitical issues that can be the cause of success or failure in different markets; and it explores strategies for dealing with global and local complexity, as well as introducing innovative ideas on recruitment and organization.

In recent years leading figures in a variety of fields - political, financial, medical, and organizational - have become acutely aware of the need to effectively incorporate aspects of risk into their decision-making. This book addresses a wide range of contemporary issues in decision research, such as how individuals deal with uncertainty and complexity, gender-based differences in decision-making, what determines decision performance and why people choose risky activities.
The book presents results from academic research carried out over the last twenty years. A common theme is the study of decisions made in horserace betting markets, a research medium which offers a rich insight into decision-making in general and one which enjoys particular methodological advantages over laboratory-based simulations. This set of naturalistic studies explores the variety of individual motivations for betting, how people perceive and respond to the presence of uncertainty, the challenges of complex and turbulent information and the use of heuristics as a response, how decision-making performance is affected by structural or process-related features of the decision environment, and how men and women differ in their decision behaviour.
The authors interesting and novel findings offer a richer understanding of the psychological and economic underpinnings of betting behaviour which should inform practitioners, policymakers and regulators in an industry which is undergoing unprecedented global growth. The book is also relevant to courses covering subject areas such as financial markets, decision-making and behavioural finance.