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Books > Social sciences > Sociology, social studies > Social issues
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Managing Public Services - Crises and lessons from Hong Kong (Paperback)
Loot Price: R1,158
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Managing Public Services - Crises and lessons from Hong Kong (Paperback)
Series: Routledge Revivals
Expected to ship within 12 - 17 working days
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This title was first published in 2000: The management of public
services is becoming an increasingly difficult task. Demands are
increasing while funds appear to be decreasing, but quality of
service must remain high. New services are required, demands have
to be faced, activities don't always go according to plan and
problems emerge in unexpected places and at unusual times; and
public managers are expected to deal with these deviations from
their regular work patterns. While some activities are concrete in
nature and can be seen, such as medical care and education, others
are obscured from public view. With governments emphasizing areas
that produce visible and quantifiable results, they often neglect
the intangible services that must also be provided to the public.
Poor performance in these areas can contribute to major crisi in
public organizations. This volume examines four case studies in the
context of the changing political and social environment of the new
Hong Kong Special Administrative Region of the People's Republic of
China. The use of these cases from the public sector in Hong Kong
will hopefully help readers to understand the difficulties faced by
modern governments in providing basic services to the public.
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