Welcome to Loot.co.za! Sign in / Register |Wishlists & Gift Vouchers |Help | Advanced search

Checkout
- Your Cart Price

Your cart

Your cart is empty

Books > Business & Economics > Business & management > Management & management techniques > Organizational theory & behaviour

Buy Now

Exit, Voice, and Loyalty - Responses to Decline in Firms, Organizations, and States (Paperback, New Ed) Loot Price: R709

Discovery Miles 7 090

Repayment Terms: R66 pm x 12*

Add to cart

Exit, Voice, and Loyalty - Responses to Decline in Firms, Organizations, and States (Paperback, New Ed)

Albert O Hirschman

(sign in to rate)

Loot Price R709 Discovery Miles 7 090 | Repayment Terms: R66 pm x 12*

Expected to ship within 12 - 17 working days

Description
Details
Customer Reviews

An innovator in contemporary thought on economic and political development looks here at decline rather than growth. Albert O. Hirschman makes a basic distinction between alternative ways of reacting to deterioration in business firms and, in general, to dissatisfaction with organizations: one-exit-is for the member to quit the organization or for the customer to switch to the competing product, and the other-voice-is for members or customers to agitate and exert influence for change "from within."

The efficiency of the competitive mechanism, with its total reliance on exit, is questioned for certain important situations. As exit often undercuts voice while being unable to counteract decline, loyalty is seen in the function of retarding exit and of permitting voice to play its proper role.

The interplay of the three concepts turns out to illuminate a wide range of economic, social, and political phenomena. As the author states in the preface, "having found my own unifying way of looking at issues as diverse as competition and the two-party system, divorce and the American character, black power and the failure of 'unhappy' top officials to resign over Vietnam, I decided to let myself go a little."

General

Imprint:	Harvard University Press
Country of origin:	United States
Release date:	February 1972
First published:	1970
Authors:	Albert O Hirschman
Dimensions:	210 x 135 x 12mm (L x W x T)
Format:	Paperback
Pages:	162
Edition:	New Ed
ISBN-13:	978-0-674-27660-4
Categories:	Books > Business & Economics > Business & management > Management & management techniques > Organizational theory & behaviour
LSN:	0-674-27660-4
Barcode:	9780674276604