The new edition of this well regarded book introduces the
underpinning theory and concepts required for the development of
first class communication and interpersonal skills in nursing. By
providing a simple to read overview of the central topics, students
are able to quickly gain a solid, evidence-based grounding in the
subject. Topics covered include: empathy; building therapeutic
relationships; using a variety of communication methods; compassion
and dignity; communicating in different environments; and culture
and diversity issues. Three new chapters have been added that point
readers towards further ways of approaching their communication
skills that are less model and technique driven and focusing more
on therapeutic considerations, as well as looking at the politics
of communication.
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