This book is about how emotion affects consumer behavior. In the
last twenty five years or so, the role of emotion in information
processing has been widely acknowledged and scholars have shown
that we need to understand both emotion and reason if we want to
understand the real meanings that products and services have for
consumers. This has had immense ramifications for advertising,
marketing and other domains of persuasive intercourse in today's
'brave new world'. As our world comes closer together, 'global'
messages, which transcend cultural boundaries, become more
appropriate than localized messages for particular cultures.
Emotion is a language that is understood by all people regardless
of their local habitats. With a swish, Nike speaks to the whole
world. With a few cute polar bears, Coke befriends consumers from
Bermuda to Bangkok. With a smile on CNN, a politician appears warm
and kind to the electronic global village. Emotion via non-verbal
communication is the language of humanity and it brings us closer
together.
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