The International Group for Policy and Program Evaluation
(INTEVAL) serves as a forum for scholars and practitioners of
public policy to discuss ideas and developments as a community
dedicated to enhancing the contribution of evaluation to
government. From the group's studies has emerged a concern with the
impact of public management reforms. Collaboration in Public
Services examines collaboration in the delivery of public policies
and identifies the challenges for policy and program
evaluation.
Written by a mix of academics, program managers, evaluators, and
auditors, this volume explores the forms and challenges of
collaboration in different national contexts. Chapter 1 introduces
the notion and manifestations of collaboration and discusses
emerging issues. Chapter 2 examines partnerships and networks of
public service delivery. Chapter 3, drawing on Dutch and British
data, reveals the QUANGO as both a collaborative end and means.
Chapter 4 analyzes Israel's push to enhance collaboration with
voluntary organizations. Chapter 5 examines the Canadian and Danish
experiences.
Chapter 6 suggests that the creation of markets to improve
quality has not been totally successful at least in Nordic
countries. Chapter 7 suggests that traditional service values such
as trust and parliamentary accountability are challenged by the
complexity of collaboration, but, using illustrations from Canada
and other OECD countries, argues that results-based governance can
increase trust, flexibility, and empowerment. Chapter 8
demonstrates from Dutch and Canadian experiences that auditor
responses to collaborative delivery tend to overlook traditional
roles as guardians of accountability on behalf of parliaments.
Chapter 9 deliberates the efficacy of programs involving multiple
partners. Chapter 10 discusses the lessons and challenges of
evaluation and collaborative government.
General
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