The concept of quality in higher education is by no means a new
one. By one set of definitions or another, colleges and
universities throughout the world have always held the pursuit of
excellence as their primary goal. Why then has the quality
approach, developed and popularized in industry, and how
increasingly applied in health care and government, receiving so
much attention in higher education at this moment? What does this
perspective add to the approaches to excellence with which they
have long embraced?
These are the two primary questions that this book seeks to
address. Chapters and contributors include: "The New Productivity"
by Peter F. Drucker; "World War n and the Quality Movement" by J.
M. Juran; "The Quality Approach to Higher Education: Context of
Concepts for Change" by Brent Ruben; "The Big Questions in Higher
Education Today" by L. Edwin Coate; "An American Approach to
Quality" by Marilyn R. Zuckerman and Lewis J. Hatala; "Quality hi
Higher Education: Critical Issues in Definition and Assessment" by
Brent Ruben; and "Ten Areas for Future Research in Total Quality
Management" by A. Blanton Godfrey. The volume is graced with an
opening essay by Francis L. Lawrence, president of Rutgers
University.
Higher education is in the public spotlight today due to the
many challenges it now faces: rising tuition costs; frustration
about a tight job market for graduates; calls for increased faculty
productivity; concerns about political correctness; and criticisms
regarding the use of grant and research funds, among others.
"Quality in Higher Education "is a particularly timely book that
will greatly benefit educators, university administrators,
students, and sociologists, and all those who are interested in
higher education today.
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