Conducting the Reference Interview (Paperback, 3rd Revised edition)

Based on the latest research in communication theory but tailored specifically for real-world application, this updated manual speaks equally to the needs of students preparing to enter the profession and those who are already fielding reference inquiries. The authors, working in consultation with a stellar advisory board of scholars and practitioners, present a convenient and comprehensive resource that will teach you how to understand the needs of public, academic, and special library users across any virtual setting-including email, text messaging, and social media-as well as in traditional and face-to-face models of communication. Packed with exercises and examples to help you practice effective reference transactions and avoid common pitfalls,

General

Imprint:	ALA Editions
Country of origin:	United States
Release date:	February 2019
Authors:	Catherine Sheldrick Ross • Kirsti Nilsen • Marie L Radford
Dimensions:	279 x 216 x 21mm (L x W x T)
Format:	Paperback
Pages:	304
Edition:	3rd Revised edition
ISBN-13:	978-0-8389-1727-5
Categories:	Books > Reference & Interdisciplinary > Library & information sciences > Library & information services
LSN:	0-8389-1727-5
Barcode:	9780838917275

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