Aimed at professionals and trainee professionals within the library
and information service (LIS) fields, this book reminds the reader
of the frequently ignored communication-gulf between the
professional and the layman, and in particular the lack of true
communication between LIS professionals and the user. It focuses
especially on non-standard users, such as non-native speakers or
those with some disability. The author provides accessible examples
of good practice, assesses their degree of success and suggests
further ways to improve performance in information provision.
Written by a poacher turned gamekeeper - an information
professional who is also an experienced adult educatorJargon-free
and accessible style of deliveryHighlights the human aspects of
using libraries, even if this is in a virtual environment"
General
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