Welcome to Loot.co.za! Sign in / Register |Wishlists & Gift Vouchers |Help | Advanced search

Checkout
- Your Cart Price

Your cart

Your cart is empty

Books > Business & Economics > Business & management > Business mathematics & systems

Buy Now

Service Chain Management - Technology Innovation for the Service Business (Hardcover, 2008 ed.) Loot Price: R1,573

Discovery Miles 15 730

Repayment Terms: R147 pm x 12*

Add to cart

Service Chain Management - Technology Innovation for the Service Business (Hardcover, 2008 ed.): Christos Voudouris, Gilbert...

Service Chain Management - Technology Innovation for the Service Business (Hardcover, 2008 ed.)

Christos Voudouris, Gilbert Owusu, Raphael Dorne, David Lesaint

(sign in to rate)

Loot Price R1,573 Discovery Miles 15 730 | Repayment Terms: R147 pm x 12*

Expected to ship within 10 - 15 working days

Description
Details
Customer Reviews

Service chain management enables service organisations to improve customer satisfaction and reduce operational costs. In this book, Christos Voudouris and his BT colleagues together with experts from industry and academia present the latest innovations and technologies used to manage the operations of a service company. The viewpoints presented are based on the BT experience and on associated research and development. Service chain management is looked at both from the enterprise perspective and from the standpoints of the service professional and customer. The focus is on real-world challenges.

General

Imprint:	Springer-Verlag
Country of origin:	Germany
Release date:	December 2007
First published:	2008
Authors:	Christos Voudouris • Gilbert Owusu • Raphael Dorne • David Lesaint
Dimensions:	235 x 155 x 20mm (L x W x T)
Format:	Hardcover
Pages:	308
Edition:	2008 ed.
ISBN-13:	978-3-540-75503-6
Categories:	Books > Business & Economics > Business & management > Business mathematics & systems > General Promotions
LSN:	3-540-75503-9
Barcode:	9783540755036