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Books > Business & Economics > Business & management > Business mathematics & systems

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Quality Management for it Services - Perspectives on Business and Process Performance (Hardcover) Loot Price: R4,969

Discovery Miles 49 690

Repayment Terms: R466 pm x 12*

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Quality Management for it Services - Perspectives on Business and Process Performance (Hardcover): Claus-Peter Praeg, Dieter...

Quality Management for it Services - Perspectives on Business and Process Performance (Hardcover)

Claus-Peter Praeg, Dieter Spath

Series: Advances in Logistics, Operations, and Management Science

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Loot Price R4,969 Discovery Miles 49 690 | Repayment Terms: R466 pm x 12*

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Quality Management for IT Services: Perspectives on Business and Process Performance aims to reduce this knowledge gap and to encourage people to spend more time researching the numerous facets of this increasingly important aspect of commercial value adding. Featuring economic and social perspectives along with implementation and practical solutions, this book gives both scientists and practical experts an insight into the many different facets of IT service quality management.

General

Imprint:	Information Science Reference
Country of origin:	United States
Series:	Advances in Logistics, Operations, and Management Science
Release date:	December 2010
First published:	October 2010
Authors:	Claus-Peter Praeg • Dieter Spath
Dimensions:	225 x 289 x 30mm (L x W x T)
Format:	Hardcover
Pages:	350
ISBN-13:	978-1-61692-889-6
Categories:	Books > Business & Economics > Business & management > Business mathematics & systems > General Books > Business & Economics > Business & management > Office & workplace > Office systems & equipment Promotions
LSN:	1-61692-889-1
Barcode:	9781616928896