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Books > Business & Economics > Business & management > Management & management techniques > Quality Assurance (QA) & Total Quality Management (TQM)

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The Paradox of Excellence - How Great Performance Can Kill Your Business (Paperback, New) Loot Price: R547
Discovery Miles 5 470
You Save: R108 (16%)
The Paradox of Excellence - How Great Performance Can Kill Your Business (Paperback, New): David Mosby, Michael Weissman

The Paradox of Excellence - How Great Performance Can Kill Your Business (Paperback, New)

David Mosby, Michael Weissman

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List price R655 Loot Price R547 Discovery Miles 5 470 You Save R108 (16%)

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Praise for The Paradox of Excellence

"This book reveals a powerful new formula for every business to become distinct and not extinct!"
--Ram Charan, coauthor, Confronting Reality and Execution, and author, Boards That Deliver

"The Paradox of Excellence is a must-read for any company executive. In today's competitive environment, it is all too easy to become 'invisible' to our customers, which leads to undesired consequences. This book helps put into perspective issues facing many businesses today."
--Garry Betty, CEO, Earthlink

"The Paradox of Excellence is a quick read and an excellent investment of your time. It provides a meaningful guide to improving communications and interactions with your customers."
--Jerry McElhatton, president, Global Technology & Operations, MasterCard International

"The message Mosby and Weissman are delivering is very important to all companies regardless of size or success. In my thirty-four years in business and eight as a college president, I have often seen and experienced the paradox of excellence phenomenon. This is a must-read for all in today's business and service environment."
--Bill Galvin, retired vice chairman, Xerox Corporation, and retired president, Babson College

"A fresh idea made very accessible--definitely worth reading!"
--Ron Okamoto, vice president, Worldwide Developer Relations, Apple Computer

"The Paradox of Excellence teaches a fundamental management lesson nestled in an involving, suspenseful story--operations excellence leading to high expectations coupled with inadequate management of your brand can be a recipe for disaster."
--David Aaker, vice chairman, Prophet, and author, BrandPortfolio Strategy

"I was so impressed with this book. I'm going to order an advanced copy for myself and members of my management team."
--Joan Waltman, president, Wireless Business Solutions, Qualcomm, Inc.

General

Imprint: Jossey-Bass Inc.,U.S.
Country of origin: United States
Release date: September 2005
First published: August 2005
Authors: David Mosby • Michael Weissman
Dimensions: 217 x 144 x 14mm (L x W x T)
Format: Paperback
Pages: 224
Edition: New
ISBN-13: 978-0-7879-8139-6
Categories: Books > Business & Economics > Business & management > Management & management techniques > Quality Assurance (QA) & Total Quality Management (TQM)
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LSN: 0-7879-8139-7
Barcode: 9780787981396

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