Praise for The Paradox of Excellence
"This book reveals a powerful new formula for every business to
become distinct and not extinct!"
--Ram Charan, coauthor, Confronting Reality and Execution, and
author, Boards That Deliver
"The Paradox of Excellence is a must-read for any company
executive. In today's competitive environment, it is all too easy
to become 'invisible' to our customers, which leads to undesired
consequences. This book helps put into perspective issues facing
many businesses today."
--Garry Betty, CEO, Earthlink
"The Paradox of Excellence is a quick read and an excellent
investment of your time. It provides a meaningful guide to
improving communications and interactions with your
customers."
--Jerry McElhatton, president, Global Technology & Operations,
MasterCard International
"The message Mosby and Weissman are delivering is very important
to all companies regardless of size or success. In my thirty-four
years in business and eight as a college president, I have often
seen and experienced the paradox of excellence phenomenon. This is
a must-read for all in today's business and service
environment."
--Bill Galvin, retired vice chairman, Xerox Corporation, and
retired president, Babson College
"A fresh idea made very accessible--definitely worth
reading!"
--Ron Okamoto, vice president, Worldwide Developer Relations,
Apple Computer
"The Paradox of Excellence teaches a fundamental management
lesson nestled in an involving, suspenseful story--operations
excellence leading to high expectations coupled with inadequate
management of your brand can be a recipe for disaster."
--David Aaker, vice chairman, Prophet, and author, BrandPortfolio
Strategy
"I was so impressed with this book. I'm going to order an
advanced copy for myself and members of my management team."
--Joan Waltman, president, Wireless Business Solutions, Qualcomm,
Inc.
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