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Implementation of Total Quality Management - A Comprehensive Training Program (Paperback)
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Implementation of Total Quality Management - A Comprehensive Training Program (Paperback)
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Here is a comprehensive guide for training a workforce in Total
Quality Management (TQM). An ideal resource for trainers, Total
Quality Management Implementation contains a complete presentation
of all relevant aspects of TQM. It provides a ready-made training
format that can be used in all operational seminar/workshop
contexts and includes a full set of charts for use by trainers in
their presentations of TQM. The book assumes the trainer has a
basic understanding of quality management, and it does not repeat
the numerous discussions of TQM concepts readily available in other
works. Total Quality Management Implementation begins with an
overview of the current status of TQM in the United States. It then
presents W. Edward Deming's 14 point TQM philosophy, the core of
his recommendations for achieving quality excellence through
continuous improvement, along with a discussion of each point. The
presentation charts have been designed to allow the trainer to
adapt them to a particular organization's unique characteristics
and to supplement or add to them as necessary to fully explain each
point to a particular audience.The charts are arranged in
sequential order and follow the approach used by the author in
training seminars around the world. Trainers can easily manipulate
the length of the presentation for different audiences and
purposes. A reference section lists many books on TQM principles
which provide a helpful refresher. Total Quality Management
Implementation is a unique and helpful guide for trainers with a
basic knowledge of TQM, college or university faculty teaching TQM
seminars or courses, and consultants and quality professionals who
could use a reference and checklist of TQM principles.
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