Legislative initiative, in response to public demands for more
accountability, require public agencies at all levels of government
to measure organizational performance and to report on service
efforts and accomplishments (SEA). What considerations should
managers use in developing performance measurement protocols? What
is the experience to date in the U.S. and abroad? This collection
of original articles does not represent a consensus about the one
best way for developing an SEA reporting system. Rather, it aims to
put performance measurement in perspective by relating it to the
budgeting, auditing, and policy making processes. Towards that end,
the issues managers need to consider are examined in a critical way
and from various points of view.
This book addresses the issues involved in developing Service
Effort and Accomplishment (SEA) reports from various points of
view. It addresses the context of SEA reporting and relates
performance measurement to the budgeting process, auditing process,
and policy making. It provides examples of successful performance
measurement protocols from the U.S. and abroad.
General
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