Trained library support staff play a critical role in assisting the
user in locating and interpreting the resources available in
libraries. To do so requires the knowledge and practice of library
missions and roles in different types of libraries and the delivery
of that information to an increasingly diverse clientele. The
plethora of resources available today requires that support staff
understand and implement the basic principles of information
services as well as the responsibility and relationships among
library departments and functional areas. Foundations of Library
Services is both a text for professors who teach in library support
staff programs and an introductory reference manual for support
staff who work in libraries. As part of the Library Support Staff
Series, this updated edition will guide the LSS to be able to:
Understand the mission and role of the library in its community Be
familiar with the ethics and values of the profession, including
those of the Library Bill of Rights, the ALA Code of Ethics,
freedom of information, confidentiality of library records and
privacy issues Know the responsibility and relationships among
library departments Practice the basic principles of circulation,
including interlibrary loan; current cataloging and classification
systems; and acquisitions and collection development policies.
Understand how libraries are governed and funded within their
organizations or government structures Realize the value of
cooperation to enhance services Practice quality customer service
Communicate and promote the library's values and services Recognize
and respond to diversity in user needs
General
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