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Books > Business & Economics > Business & management > Management of specific areas > Purchasing & supply management

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Service Operations Dynamics - Managing in an Age of Digitization, Disruption and Discontent (Hardcover, 1st ed. 2018) Loot Price: R1,920

Discovery Miles 19 200

Repayment Terms: R180 pm x 12*

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Service Operations Dynamics - Managing in an Age of Digitization, Disruption and Discontent (Hardcover, 1st ed. 2018): Henk...

Service Operations Dynamics - Managing in an Age of Digitization, Disruption and Discontent (Hardcover, 1st ed. 2018)

Henk Akkermans; Foreword by Chris Voss

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Loot Price R1,920 Discovery Miles 19 200 | Repayment Terms: R180 pm x 12*

Expected to ship within 12 - 19 working days

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This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations.

General

Imprint:	Birkhauser Verlag AG
Country of origin:	Switzerland
Release date:	May 2018
First published:	2018
Authors:	Henk Akkermans
Foreword by:	Chris Voss
Dimensions:	210 x 148mm (L x W)
Format:	Hardcover
Pages:	153
Edition:	1st ed. 2018
ISBN-13:	978-3-319-72016-6
Categories:	Books > Business & Economics > Business & management > Management of specific areas > Purchasing & supply management Books > Business & Economics > Business & management > Business mathematics & systems > General Promotions
LSN:	3-319-72016-3
Barcode:	9783319720166