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Books > Business & Economics > Business & management > Management of specific areas > Purchasing & supply management

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Service Operations Dynamics - Managing in an Age of Digitization, Disruption and Discontent (Hardcover, 1st ed. 2018) Loot Price: R1,827
Discovery Miles 18 270
Repayment Terms: R171 pm x 12*
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Service Operations Dynamics - Managing in an Age of Digitization, Disruption and Discontent (Hardcover, 1st ed. 2018): Henk...

Service Operations Dynamics - Managing in an Age of Digitization, Disruption and Discontent (Hardcover, 1st ed. 2018)

Henk Akkermans; Foreword by Chris Voss

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Loot Price R1,827 Discovery Miles 18 270 | Repayment Terms: R171 pm x 12*

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This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations.

General

Imprint: Birkhauser Verlag AG
Country of origin: Switzerland
Release date: May 2018
First published: 2018
Authors: Henk Akkermans
Foreword by: Chris Voss
Dimensions: 210 x 148mm (L x W)
Format: Hardcover
Pages: 153
Edition: 1st ed. 2018
ISBN-13: 978-3-319-72016-6
Categories: Books > Business & Economics > Business & management > Management of specific areas > Purchasing & supply management
Books > Business & Economics > Business & management > Business mathematics & systems > General
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LSN: 3-319-72016-3
Barcode: 9783319720166

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