A product's design is based on what customers want and how much
they are willing to pay for it determines its quality. The
production process is supposed to achieve the required quality. Due
to the natural process variation the quality of a product or
service varies. Thus, quality can be defined as fitness for
intended use or, in other words, how well the product performs its
intended function. It is a written or unwritten commitment to a
known or unknown consumer in the market. Quality management ensures
that a product or service is fit for its purpose. It has three main
components: quality planning, quality control and quality
improvement. Quality management is focused not only on product and
service quality, but also on the means to maintain it. Quality
management, therefore, uses quality control tools to achieve more
consistent quality.This book aims to provide the readers with the
essential practical knowledge and understanding of quality-related
issues to make correct decisions faster. Hence, they can
effectively contribute to a modern dynamic production
environment.The book covers the essential tools used in quality
control and quality management. There are a lot of practical
questions and answers on quality.
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