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Public Value Management, Measurement and Reporting (Hardcover)
Loot Price: R4,005
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Public Value Management, Measurement and Reporting (Hardcover)
Series: Studies in Public and Non-Profit Governance
Expected to ship within 12 - 17 working days
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This volume aims to shed light on how public service value is
identified, managed, measured and reported. The concept of public
value has been increasingly associated with the process of
modernisation and in recent years the debate has shifted away from
'what' to 'how' public value is conceptualised and practiced. How
the public sector can meet the communities' expectations is
particularly relevant in light of the Global Financial Crisis. At
present, many governments are involved in reform aimed at improving
the effectiveness, efficiency and economy of operations, and
improving the quality of public services. Examining the
effectiveness of these reforms and understanding the gap between
the expectations of society and the resources available for public
services is an important but under-explored topic. The chapters are
the result of a series of conferences and workshops on public value
held in 2012 and 2013. There are 20 papers, covering a range of
topics, including theoretical reflections, practical case studies
and empirical observations aimed at understanding the concept of
public value.
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