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Books > Social sciences > Politics & government > Public administration

How To Steal A Country - State Capture And Hopes For The Future In South Africa (Paperback): Robin Renwick How To Steal A Country - State Capture And Hopes For The Future In South Africa (Paperback)
Robin Renwick; Illustrated by Zapiro
R260 R215 Discovery Miles 2 150 Save R45 (17%) Ships in 5 - 10 working days

How To Steal A Country describes the vertiginous decline in political leadership in South Africa from Mandela to Zuma and its terrible consequences. Robin Renwick’s account reads in parts like a novel – a crime novel – for Sherlock Holmes old adversary, Professor Moriarty, the erstwhile Napoleon of Crime, would have been impressed by the ingenuity, audacity and sheer scale of the looting of the public purse, let alone the impunity with which it has been accomplished.

Based on Renwick’s personal experiences of the main protagonists, it describes the extraordinary influence achieved by the Gupta family for those seeking to do business with state-owned enterprises in South Africa, and the massive amounts earned by Gupta related companies from their associations with them. The ensuing scandals have engulfed Bell Pottinger, KPMG, McKinsey and other multinationals. The primary responsibility for this looting of the state however, rests squarely with President Zuma and key members of his government. But South Africa has succeeded in establishing a genuinely non-racial society full of determined and enterprising people, offering genuine hope for the future. These include independent journalists, black and white, who refuse to be silenced, and the judges, who have acted with courage and independence.

The book concludes that change will come, either by the ruling party reverting to the values of Mandela and Archbishop Tutu, or by the reckoning it otherwise will face one day.

How To Steal A City - The Battle For Nelson Mandela Bay (Paperback): Crispian Olver How To Steal A City - The Battle For Nelson Mandela Bay (Paperback)
Crispian Olver 8
R275 R220 Discovery Miles 2 200 Save R55 (20%) Ships in 5 - 10 working days

How to Steal a City is an insider account of this intervention, which lays bare how the administration was entirely captured and bled dry by a criminal syndicate, how factional politics within the ruling party abetted that corruption, and how a comprehensive clean-up was eventually conducted.

It is written as a gripping real-life thriller, taking the reader deeper and deeper into the rotten heart of the city. As a former senior government official and local government “fixer”, Crispian Olver was no stranger to dealing with dodgy politicians and broken organisations. Yet what he found was graft that went far beyond the dodgy contracts, blatant conflicts of interest and garden-variety kickbacks he had seen before. It had evolved into a web far more sophisticated and deep rooted than he had ever imagined, involving mazes of shell companies, assassinations, criminal syndicates, and compromised local politicians. The metro was effectively controlled by a criminal network, closely allied to a dominant local ANC faction. What he found was complete state capture—a microcosm of what has been happening in South Africa’s national government.

But there was a personal price to pay. Intense political pressure and threats to his personal safety took a toll on his mental and physical health. He had to have a full-time bodyguard, and never maintained a regular routine. He eventually lost much of his political cover. Olver ultimately had to flee the city as the forces stacked against him started to wreak their revenge.

This is his story.

South African Politics - An Introduction (Paperback): Dr Victoria Graham, Prof Vusi Gumede, Prof Xolela Mangcu, Prof. Theo... South African Politics - An Introduction (Paperback)
Dr Victoria Graham, Prof Vusi Gumede, Prof Xolela Mangcu, Prof. Theo Neethling, Prof Joleen Steyn Kotze, …
R560 R506 Discovery Miles 5 060 Save R54 (10%) Ships in 6 - 10 working days

The book approaches South African politics through a democratic development perspective. The question of what are South Africa's prospects for democratic consolidation forms the underlying thread throughout the book.

It is divided into five parts, namely: Legacies of the past; Negotiating South Africa's transition; Procedural democratisation; Substantive democratisation and South Africa's international relations. The book is written using accessible academic language and covers the theoretical explanations for and practical aspects of politics within the South African context.

Public Administration & Management in South Africa: An Introduction (Paperback): Christopher Thornhill, Isioma Ile, Gerda van... Public Administration & Management in South Africa: An Introduction (Paperback)
Christopher Thornhill, Isioma Ile, Gerda van Dijk; Christa de Wet, Lianne Malan, …
R470 R430 Discovery Miles 4 300 Save R40 (9%) Ships in 6 - 10 working days

What is Public Administration? How does Public Management operate? Who are the key role-players? What are the principles, and how are these applied practically in the developmental context of South Africa? Addressing the broad topics that form the foundations of Public Administration and Management in South Africa, this text introduces and critically explores all foundational and functional aspects of the development, theories, principles, concepts, approaches and structure of public administration. Key topic areas are accessed in dedicated chapters to provide a solid grounding in the discipline. Students are orientated in the theoretical foundations of public administration and the practical implementation of public management in developmental South Africa, across local, provincial and national government spheres. Covering the role and function of core aspects of public administration and management, topics addressed include: public decision-making; service delivery and policy implementation; leadership and control; human resources management; public financial management; and ethics in the public sector. An expertly designed pedagogical framework supports and develops important academic skills such as critical thinking, practical application and data interpretation. Presented in a real, applied and visual manner, this engaging text is the essential introduction for all students of BAdmin, BA, BSocSci or BCom degrees in public administration and public management.

Changing The Colour Of Capital - Essays In Politics And Economics (Paperback): Ben Turok Changing The Colour Of Capital - Essays In Politics And Economics (Paperback)
Ben Turok
R250 R215 Discovery Miles 2 150 Save R35 (14%) In stock

If you have an interest in law and politics, South Africa’s political economy and the processes of policy-making in a parliamentary context, this is an essential read.

The advancement of black South Africans in ownership and management in the private sector is growing steadily. This growth is aided by government scorecard that penalise corporations that fail to include black people in senior positions and management. Some claim that this process will lead to a more fair, less racially biased economy. But will this transform the basic structure of the economy to benefit the people as a whole? Changing The Colour Of Capital unpacks the fundamental character of the South African economy and examines the relationship between the political system and the economy.

Contributors include Trevor Manuel, Rob Davies, Jeremy Cronin, Ben Turok, Philisiwe Buthelezi, Adekeye Adebajo, Enver Daniels, Cassius Lubisi and Richard Levin.

In The Jaws Of The Crocodile - Emmerson Mnangagwa's Rise To Power In Zimbabwe (Paperback): Ray Ndlovu In The Jaws Of The Crocodile - Emmerson Mnangagwa's Rise To Power In Zimbabwe (Paperback)
Ray Ndlovu
R260 R208 Discovery Miles 2 080 Save R52 (20%) Ships in 5 - 10 working days

The fall of Robert Mugabe and the inauguration of Emmerson Mnangagwa as Zimbabwe’s new president in November 2017 were events that no one could have predicted. Just three weeks earlier, Mugabe had sacked Mnangagwa as vice-president, a move that seemed to end the long political career of the man known as ‘The Crocodile’.

In the Jaws of the Crocodile tells the gripping story of how Mnangagwa fled Zimbabwe in fear for his life, and of his brief exile in South Africa, where he declared to Mugabe that he would return ‘in a matter of weeks’ to take control of the levers of power. It describes the military intervention against Mugabe and his allies, analyses the sudden power shift within Zanu-PF, and gives an eyewitness account of the mass demonstrations as people took to the streets to demand an end to Mugabe’s rule. It describes Mnangagwa’s return to Zimbabwe to take over the presidency, and concludes with an account of the disputed 2018 election.

Drawing on interviews with Mnangagwa, his family, allies and opponents, and key political figures, this book gives unprecedented insights into the momentous events that changed the fate of a nation.

African Accountability - What Works And What Doesn't (Paperback): Steven Gruzd, Yarik Turianskyi African Accountability - What Works And What Doesn't (Paperback)
Steven Gruzd, Yarik Turianskyi; Foreword by Thuli Madonsela 1
R342 R317 Discovery Miles 3 170 Save R25 (7%) Ships in 10 - 15 working days

African Accountability: What Works And What Doesn't focuses on political and social aspects to assess the current state of governance and accountability in Africa. Rather than choosing an Afro-optimistic or Afro-pessimistic approach, both of which have been prominent since the start of the 21st century, this book tries to adopt a balanced, Afro-realistic view, giving credit where it is due, while also pointing out deficient areas that need improvement.

This edited volume brings to the fore cutting edge analysis on the contemporary African governance and accountability landscape by focusing on both continental institutions (including the African Peer Review Mechanism, African Charter on Democracy Elections and Governance, and the African Union) well as domestic ones (parliaments, ombudsmen and electoral commissions).

Human Resource Management In Government - A South African Perspective On Theories, Politics And Processes (Paperback): Ernst J.... Human Resource Management In Government - A South African Perspective On Theories, Politics And Processes (Paperback)
Ernst J. van der Westhuizen
R585 R503 Discovery Miles 5 030 Save R82 (14%) Ships in 4 - 8 working days

Human Resource Management in Government: A South African Perspective On Theories, Politics And Processes explores the many facets of the employment relationship within government institutions.

These activities include strategic employment processes, such as talent management, trade union interactions, compensation, human resource governance (metrics) and the future of human resource management.

Building A Capable State - Service Delivery In Post-Apartheid South Africa (Paperback): Ian Palmer, Nishendra Moodley, Susan... Building A Capable State - Service Delivery In Post-Apartheid South Africa (Paperback)
Ian Palmer, Nishendra Moodley, Susan Parnell
R690 Discovery Miles 6 900 Ships in 10 - 15 working days

In 2016, the new sustainable development goals (SDGs) were signed into being, marking a new phase of global development thinking focused on ecologically, socially and fiscally sustainable human settlements. Few countries offer a better testing ground for their attainment than post-apartheid South Africa.

Since the coming to power of the African National Congress, the country has undergone a policy-making revolution, driven by an urgent need to improve access to services for the country’s black majority. More than 20 years on from the fall of apartheid, Building a Capable State asks what lessons can be learned from the South African experience. This comprehensive examination of urban service delivery in the global South assesses whether the South African government has succeeded in improving service delivery, focusing on the vital sectors of water and sanitation, energy, roads and public transport.

Emphasising the often-overlooked role of local government institutions, the book demonstrates that effective service delivery can have a profound effect on the social structure of emerging economies, and must form an integral part of any future development strategy.

Public Policymaking (Paperback, Adapted International Student Edition): James E. Anderson Public Policymaking (Paperback, Adapted International Student Edition)
James E. Anderson
R800 R685 Discovery Miles 6 850 Save R115 (14%) In stock

To explain the fundamentals of public policy, this best-selling text focuses on the process behind the crafting of legislation. By examining the individual steps-from identifying a problem, to agenda setting, to evaluation, revision, or termination of a policy-students are able to see how different factors influence the creation of policy. Each chapter features at least one case study that illustrates how general ideas are applied to specific policy issues. This new Eighth Edition provides thoughtful updates based on the 2012 election and completely revised case studies.

The Forty Year Con Game - Everything You Need to Know About Donald Trump's Threat to Democracy (Paperback): Michael B... The Forty Year Con Game - Everything You Need to Know About Donald Trump's Threat to Democracy (Paperback)
Michael B Harrington
R369 R319 Discovery Miles 3 190 Save R50 (14%) Ships in 7 - 11 working days
A Guide To Public Ethics  (Paperback): William Fox A Guide To Public Ethics (Paperback)
William Fox
R385 R339 Discovery Miles 3 390 Save R46 (12%) Ships in 4 - 8 working days

How does ethics fit in to the South African Constitution? Are we moving away from Ubuntu as a philosophy? How can we promote the enhancement of transparency, accountability and a development-oriented public sector?

A Guide To Public Ethics seeks to enhance excellence in public service delivery by making the public sector more relevant to the needs of the South African community.

It emphasises human development and management training of public servants in all spheres of government: locally, provincially and nationally.

BTEC Level 3 National Public Services Student Book 2 (Paperback): Debra Gray, Tracey Lilley, Elizabeth Toms BTEC Level 3 National Public Services Student Book 2 (Paperback)
Debra Gray, Tracey Lilley, Elizabeth Toms
R964 Discovery Miles 9 640 Ships in 10 - 15 working days

Combined with Student Book 1, these resources cover all mandatory and optional units for the extended diploma in uniformed Public Services, and all mandatory and optional units for the diploma in non-uniformed Public Services. Written by an expert author team - including Public Services expert Debra Gray, verifiers and former Public Services professionals - so teachers can have total confidence they have everything they need. WorkSpace case studies throughout both Student Books put work in context for the student, and bring learning to life. Case studies are relevant and engaging, such as commentary on the situation in Afghanistan. Assessment activities in each unit provide practice for students so that they can achieve their best possible grades. Edexcel's Assignment tips offer invaluable unit-by-unit advice on how students can get the most from their BTEC course.

BTEC Level 3 National Public Services Student Book 1 (Paperback): Debra Gray, Tracey Lilley, Elizabeth Toms BTEC Level 3 National Public Services Student Book 1 (Paperback)
Debra Gray, Tracey Lilley, Elizabeth Toms 1
R933 Discovery Miles 9 330 Ships in 10 - 15 working days

Combined with our Student Book 2, these resources cover all mandatory and optional units for the extended diploma in uniformed Public Services, and all mandatory and optional units for the diploma in non-uniformed Public Services. Written by an expert author team - including Public Services expert Debra Gray, verifiers and former Public Services professionals - so you can have total confidence students will have everything they need. WorkSpace case studies throughout both Student Books put work in context for the student, and bring learning to life. Case studies are relevant and engaging, such as commentary on the situation in Afghanistan. Assessment activities in each unit provide practice for students so that they can achieve their best possible grades. Edexcel's Assignment tips offer invaluable unit-by-unit advice on how students can get the most from their BTEC course.

Managing for excellence in the public sector (Paperback, 3rd ed): Gerrit van der Waldt Managing for excellence in the public sector (Paperback, 3rd ed)
Gerrit van der Waldt
R651 R556 Discovery Miles 5 560 Save R95 (15%) In stock

The South African public sector needs managers who are knowledgeable, skilful and sensitive to the significant issues in our society. Management for Excellence in the Public Sector, 3rd edition, has been written with this in mind. This edition has been thoroughly revised and updated, taking into account the most recent changes in theory and practice, current legislation, statistics and data; as well as a host of new case studies to reflect the changing nature and needs of the public sector.

Municipal management - Serving the people (Paperback, 3rd ed): G. van der Waldt Municipal management - Serving the people (Paperback, 3rd ed)
G. van der Waldt 1
R485 R423 Discovery Miles 4 230 Save R62 (13%) Ships in 4 - 8 working days
Unprepared - America in the Time of Coronavirus (Hardcover): Jon Sternfeld Unprepared - America in the Time of Coronavirus (Hardcover)
Jon Sternfeld
R460 R386 Discovery Miles 3 860 Save R74 (16%) Ships in 10 - 15 working days
Organisational Analysis and Intergovernmental Relations - A South African Perspective (Paperback): Steve Mpedi Madue, Stellah... Organisational Analysis and Intergovernmental Relations - A South African Perspective (Paperback)
Steve Mpedi Madue, Stellah Lubinga
R290 R257 Discovery Miles 2 570 Save R33 (11%) Ships in 7 - 10 working days

Organisations affect all aspects of human existence. They operate under immense pressure to offer their goods and services efficiently, economically and at the right time, all within the confines of the domestic and international laws which govern their trading. To meet these challenges in today's ever-changing global environment, the dealings within and between organisations need to be constantly monitored. Organisational analysis and intergovernmental relations: a South African perspective discusses how organisations work, how to conduct organisational analysis and how organisations can benefit from the advantages of intergovernmental relations in order to maximise productivity, effectiveness and profitability. Organisational analysis and intergovernmental relations: a South African perspective provides an overview of organisations, and the organisational design and structures applicable to both the private and public sectors. It equips managers with the knowledge to analyse the status of their organisations and decide what approaches to employ in responding to change (whether planned or unplanned). The book also explores how the relations between the spheres of government are affected by the shifting political environment in South Africa.

Advanced Introduction to Public Choice (Paperback): Randall G. Holcombe Advanced Introduction to Public Choice (Paperback)
Randall G. Holcombe
R529 Discovery Miles 5 290 Ships in 10 - 15 working days

Elgar Advanced Introductions are stimulating and thoughtful introductions to major fields in the social sciences, business and law, expertly written by the world's leading scholars. This Advanced Introduction presents a focused narrative about political decision-making ba sed on the work that has defined public choice as a discipline. Randall G. Holcombe emphasizes the theoretical foundations of public choice, examining the way that voter preferences are aggregated through democratic decision-making, the way that political exchange leads to the production of public policy, and the way that the constitutional framework within which political activity takes place is designed. He provides a concise discussion of the main models of public choice in an engaging manner, giving readers a foundation for understanding the theoretical and empirical work in the field. Each chapter ends with a notes section that discusses the research on which the chapter is based, with an emphasis on the pioneering work that has shaped the development of public choice. Undergraduate and graduate students in economics, political science and public administration will find this introduction to be an essential resource for understanding political decision making. Instructors in those fields will find this book to be a useful and affordable text and an indispensable resource for teaching public choice.

Advanced Introduction to Public Policy (Paperback): B.Guy Peters Advanced Introduction to Public Policy (Paperback)
B.Guy Peters
R483 Discovery Miles 4 830 Ships in 10 - 15 working days

Elgar Advanced Introductions are stimulating and thoughtful introductions to major fields in the social sciences and law, expertly written by the world's leading scholars. Designed to be accessible yet rigorous, they offer concise and lucid surveys of the substantive and policy issues associated with discrete subject areas. Renowned public policy scholar B. Guy Peters presents an introduction that untangles multidisciplinary approaches and condenses them into a sharp, functional overview of the field. This book outlines three vital components of policy design: understanding the causes behind the problem being addressed; identifying means of intervention, including selection and implementation of policy instruments; and evaluation and development of a strong policy knowledge base. By considering policymaking as a problem of design analogous to architecture or engineering, it approaches the core issue of how decision-makers can make effective choices. This clear and timely book captures the essence of an evolving field from both academic and practical perspectives. Students and established scholars alike will find the book to be a key resource for framing contemporary issues in public policy.

Public Administration, International Edition - An Action Orientation (Paperback, 7th edition): Robert Denhardt, Janet Denhardt Public Administration, International Edition - An Action Orientation (Paperback, 7th edition)
Robert Denhardt, Janet Denhardt
R863 R738 Discovery Miles 7 380 Save R125 (14%) Ships in 15 - 25 working days

Issuing a call to action, Public Administration: An Action Orientation, International Edition, encourages students to become active participants in public administration and equips them with the tools to do it effectively. Robert B. Denhardt, Janet V. Denhardt, and Tara A. Blanc teach readers how to influence the operations of public agencies-helping them learn to get involved and effect positive changes, regardless of whether they are working outside the agency as citizens or within the agency as managers. With a strong emphasis on ethics, the text introduces the theories and scholarly literature of the field while reflecting the latest trends and issues. Packed with hands-on applications, it helps students develop such practical skills as personal management, communication, delegation, motivation, and decision making. Key topics like nonprofit management, the global dimensions of public administration, and organizational theory are covered thoroughly throughout. In addition, CourseReader (available as a bundle option) integrates primary and secondary sources to give students a well-rounded perspective.

Public Policy in Action - Perspectives on the Policy Process (Paperback): Victor Bekkers, Menno Fenger, Peter Scholten Public Policy in Action - Perspectives on the Policy Process (Paperback)
Victor Bekkers, Menno Fenger, Peter Scholten
R856 Discovery Miles 8 560 Ships in 10 - 15 working days

This comprehensive textbook explores the policy process from a multitude of perspectives, including rationalism, culturalism, institutionalism and from a political point of view. This allows students to discover key concepts from the policy science literature and gain a deeper understanding of how public policy is discussed academically and shaped empirically. Public Policy in Action gives a detailed breakdown of all stages of the policy process by discussing the emergence of policy problems affecting the agenda, the formulation of policy alternatives, the decision-making process, the implementation of policies and the progression to evaluation, learning and policy change. The authors also outline the sets of factors which influence the steps of the policy process internally and externally. The book is supported by a wide variety of case studies from a number of national and international contexts of relevance to an international audience. Key features include: * Up-to-date review of the literature on the policy process * Coverage on all key elements of the policy cycle * Insight into the complexity of policy making in practice * Multiple perspectives of the policy process * Critical reflections on the roles of policy analysts * Multiple case studies including water management, migration and social policies. This extensive and detailed textbook will be an invaluable resource for undergraduate and masters students of public policy, policy analysis and public administration, by providing an insight into the complexity of policy making in the real world.

One Hundred Years of Zoning and the Future of Cities (Hardcover, 1st ed. 2018): Amnon Lehavi One Hundred Years of Zoning and the Future of Cities (Hardcover, 1st ed. 2018)
Amnon Lehavi
R3,213 Discovery Miles 32 130 Ships in 7 - 11 working days

This book reconsiders the fundamental principles of zoning and city planning over the course of the past one-hundred years, and the lessons that can be learned for the future of cities. Bringing together the contributions of leading scholars, representing diverse methodologies and academic disciplines, this book studies core questions about the functionality of cities and the goals that should be promoted via zoning and planning. It considers the increasing pace of urbanization and growth of mega cities in both developed and developing countries; changing concepts on the role of mixed-use and density zoning; new policies on inclusionary zoning as a way to facilitate urban justice and social mobility; and the effects of current macrophenomena, such as mass immigration and globalization, on the changing landscape of cities. The book's twelve chapters are divided into four parts, each addressing different aspects of zoning and planning by combining theoretical analysis with a close observation of diverse case studies from North America and Europe to the Middle East and developing economies. Part I offers a critical analysis of the conventional account of zoning as a top-down form of land-use regulation starting with the 1916 NYC code. Part II studies how contemporary concepts of zoning, both substantive and procedural, impact the built environment across today's cities. Part III revisits the economic foundations of zoning and urban policy in the context of domestic markets, as compared with the regulatory and market effects of interstate agreements on cross-border real estate investments. Part IV analyzes the dominant, yet often implicit social and political motives that are driving zoning policies across different countries. This volume's focus on the ties between zoning policy and economics, politics, socioeconomic conditions, and the local-to-global scope of governance will appeal to scholars and students of political science, economics, law, planning, sustainability, geography, sociology, and architecture, as well as policy-makers and practitioners, especially those in developing countries and transitional and emerging economies.

A Research Agenda for Transport Policy (Hardcover): John Stanley, David A. Hensher A Research Agenda for Transport Policy (Hardcover)
John Stanley, David A. Hensher
R2,614 Discovery Miles 26 140 Ships in 10 - 15 working days

Elgar Research Agendas outline the future of research in a given area. Leading scholars are given the space to explore their subject in provocative ways, and map out the potential directions of travel. They are relevant but also visionary. Transport significantly affects everyday life in our modern world. Highlighting key challenges and opportunities, this Research Agenda identifies current and future themes that are central to both research and practice in the transport sector. With chapters written by eminent scholars and practitioners, it provides readers with a state-of-the art analysis of the topic. This Research Agenda identifies areas of research required to inform transport policy development that will in turn support improved societal outcomes. Chapters examine transport policy from a range of different viewpoints, offering insights into socio-economic environments, the importance of technology, and the differing approaches to transport policy across five continents. Transport is on the cusp of major transformation, and such disruptive change demands the broad, integrated approach that this Research Agenda provides. Written in a non-technical style, this book will appeal to transport policy practitioners, looking to improve current infrastructure to better suit the needs of the future. Public policy and geography scholars focusing on the impact and importance of transport will also find this to be a valuable read.

Monitoring and evaluation of policies, programmes and projects (Paperback, 2nd ed): I. Ile, C. Eresia-Eke, C. Allen-Elle Monitoring and evaluation of policies, programmes and projects (Paperback, 2nd ed)
I. Ile, C. Eresia-Eke, C. Allen-Elle
R360 R319 Discovery Miles 3 190 Save R41 (11%) Ships in 7 - 10 working days

What is the point of introducing and executing a policy, programme or project in the lifecycle of an organisation if no forethought has been given to how the success, failure or progressof the exercise will be periodically examined? Both private and public sector organisations need to be responsive to the expectations of their internal and external stakeholders to demonstrate that their performance not only yields the desired results in terms of the "bottom line" but also that those results have integrity, i.e. what was planned is reflected in their processes and in what was eventually achieved. Monitoring and evaluation of policies, programmes and projects examines the key concepts and practices involved in performance tracking and evaluation. Monitoring and evaluation of policies, programmes and projects has drawn from the diverse experiences and expertise of the authors as well as from practical insights gained from practitioners and teaching students at various training courses, nationally and internationally. The balance between theory and practice makes it easy to understand and apply in the workplace, for the achievement of improved results. In this second edition, chapters have been expanded and re-focused to address emerging trends, and new chapters have been added to address institutionalising monitoring and evaluation to make it more participatory. Monitoring and evaluation of policies, programmes and projects remains both a conceptual text and an academic resource for university students, particularly those in management and public administration, as well as a reference work for practitioners and decision-makers in public and private sector organisations.

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