This book seeks to contribute to prior research facing the discussion about public value creation in Smart Cities and the role of governments. In the early 21st century, the rapid transition to a highly urbanized population has made societies and their governments around the world to be meeting unprecedented challenges regarding key themes such as sustainability, new governance models and the creation of networks. Also, cities today face increasing challenges when it comes to providing advanced (digital) services to their constituency. The use of information and communication technologies (usually ICTs) and data is thought to rationalize and improve government and have the potential to transform governance and organizational issues. These questions link up to the ever-evolving concept of Smart Cities. In fact, the rise of the Smart City and Smart City thinking is a direct response to such challenges, as well as providing a means of integrating fast evolving technology into our living environment. This focus on the public value creation in Smart Cities could be of interest for academics, researchers, policy-makers, public managers, international organizations and technical experts involved in and responsible for the governance, development and design of Smart Cities

This book explores what becomes of faiths when seen as social capital. In the grip of the current debt crisis, where the social and capital seem increasingly unbalanced, this book examines whether faiths can help rebalance society through drawing communities together.

Written by scholars from both inside and outside China, this wide-ranging collection of essays explores the complexity of the relationship between governance and civil society by combining theoretical exploration and empirical case studies based on the governance practice in China.

The proceedings from the eighth KMO conference represent the findings of this international meeting which brought together researchers and developers from industry and the academic world to report on the latest scientific and technical advances on knowledge management in organizations. This conference provided an international forum for authors to present and discuss research focused on the role of knowledge management for innovative services in industries, to shed light on recent advances in social and big data computing for KM as well as to identify future directions for researching the role of knowledge management in service innovation and how cloud computing can be used to address many of the issues currently facing KM in academia and industrial sectors.

This book examines the relationship between regulation and market integration, with a special focus on China. It pursues a Law and Economics and Comparative Law approach (China and EU) to analyze the current obstacles to market integration and domestic economic growth in China. Topics covered at the national level include competition law, public procurement rules and financial regulation. At the regional and local level, this book addresses questions related to administrative monopolies, self-regulation, legal services markets, and environmental law.

Internationalisation is now a necessity for American organisations, leading to unprecedented cultural exchanges in multinational employers. Much has been written about Americans working abroad, but how do non-Americans feel about working for Americans? To answer this question, Bond Benton directly surveyed nearly 600 Foreign Service Nationals working for the US State Department.

For years the NHS has been the most trusted of public institutions and the envy of many around the world. But today there is turmoil. Painful shortcomings in clinical care and patient experience, together with funding cuts, threaten to dig deep into service levels and standards. Seventy years of technically advanced medicine provided free to the population has produced a widespread perception of patients as passive consumers of healthcare. This book renews for our times the collective compact that created our public services in the 1940s. Voices from service users and service providers show how this can be done. They offer testimony of what goes wrong and what can be put right when working together becomes the norm. Sections explore new ways of living and working with long-term conditions, more meaningful and effective approaches to service redesign, to use of information technology, leadership, co-production and creating and accounting for quality. Appealing to a wide range of readers, with short, accessible contributions this is a book to provoke and inspire.

Over the past three decades, governments at the local, state, and federal levels have undertaken a wide range of bold innovations, often in partnership with nongovernmental organizations and communities, to try to address their environmental and natural resource management tasks. Many of these efforts have failed. Innovations, by definition, are transitory. How, then, can we establish new practices that endure?

Toddi A. Steelman argues that the key to successful and long-lasting innovation must be a realistic understanding of the challenges that face it. She examines three case studies -- land management in Colorado, watershed management in West Virginia, and timber management in New Mexico -- and reveals specific patterns of implementation success and failure. Steelman challenges conventional wisdom about the role of individual entrepreneurs in innovative practice. She highlights the institutional obstacles that impede innovation and its longer term implementation, while offering practical insight in how enduring change might be achieved.

Memory institutions such as archives, libraries, and museums collect, arrange, describe, and preserve their collections and holdings in order to make them accessible to the community. However, these institutions remain underutilized and are struggling to raise awareness of their existence and attract users and funders. The Handbook of Research on Advocacy, Promotion, and Public Programming for Memory Institutions is a collection of innovative research on emerging strategies such as advocacy, outreach, marketing, and public programming to promote memory institutions and engage the community. While highlighting topics including customer service solutions, social media, and collection development strategies, this book is ideally designed for heritage management and information professionals, curators, museum management, archival specialists, librarians, policymakers, researchers, and academicians.

To create an enhanced quality of life, attract business relocation, and enhance equity in access to public infrastructure, governmental bodies must take certain precautions with their money. Budgeting at such a high level requires careful evaluation and research that addresses every aspect of financial management. Capital Management and Budgeting in the Public Sector provides emerging research exploring the theoretical and practical aspects of long-term capital planning, annual capital budgeting, capital budget execution, and public spending evaluation. Featuring coverage on a broad range of topics such as fiscal federalism, political regime, and project execution management, this book is ideally designed for managers, accountants, professionals, practitioners, and researchers working in the areas of public finance and/or international development.

"Public Service Media and Policy in Europe" provides an in-depth account of EU policies in the area of public service broadcasting, focusing mainly on the application of the European State aid rules. The book discusses when, how and with what impact the European Commission deals with public service broadcasting. There is an element of fear towards the intervention of the European Commission, and a worry that it is overly focused on economic goals to the detriment of public interest objectives. More specifically, the fear exists that 'Europe' might hamper the evolution from public service broadcasting to public service media and introduce harmonized European rules for public service broadcasting. Private media companies have lobbied extensively against the expansion of public broadcasters' tasks and for a European straitjacket in this regard. Karen Donders evaluates whether the European Commission has indeed satisfied private sector interests by marginalising public broadcasters, or whether it has in fact contributed to the emergence of a public service media project.

As a usability specialist or interaction designer working with the government, or as a government or contractor professional involved in specifying, procuring, or managing system development, you need this book. Editors Elizabeth Buie and Dianne Murray have brought together over 30 experts to outline practical advice to both usability specialists and government technology professionals and managers.

Working with internal and external government systems is a unique and difficult task because of of the sheer magnitude of the audience for external systems (the entire population of a country, and sometimes more), and because of the need to achieve government transparency while protecting citizens privacy.. Open government, plain language, accessibility, biometrics, service design, internal vs. external systems, and cross-cultural issues, as well as working with the government, are all covered in this book.
Covers both public-facing systems and internal systems run by governmentsDetails usability and user experience approaches specific to government websites, intranets, complex systems, and applicationsProvides practical material that allows you to take the information and immediately use it to make a difference in your projects"

This comprehensive volume provides uniquely diverse insights into various aspects of decentralization and development from both developed and developing countries, with special reference to Sri Lanka. For a quarter century, Sri Lanka was battered by its prolonged civil war, which ended in 2009, but has now achieved relative peace and stability. Having developed rapidly, Sri Lanka offers a classic example for developing countries. There is, however, a strong need, particularly in the context of postwar conflict, to formulate policies for reconciliation, peace building, and development at all levels-local, provincial, and national. Decentralization itself is not a new subject; however, how to devolve power to local administrative levels within a unitary system and how to link the devolved power to make local administrative systems more conducive to development and provide better services for citizens are challenging tasks in many countries. Taking into account the developmental, governance, and conciliatory needs and the sensitivity of central-local relations, this volume critically examines the local government systems in Sri Lanka. It also proposes a viable, effective and autonomous local-level administrative unit based, which draws on experiences from Japan and other countries, and identifies the role and functions of such a unit. The book presents commissioned papers from a three-year research project undertaken by internationally respected experts with financial support by the Japan Society for the Promotion of Science (JSPS) under a Grant-in-Aid for Scientific Research.

This book discusses the latest developments in the field of open data. The opening of data by public organizations has the potential to improve the public sector, inspire business innovation, and establish transparency. With this potential comes unique challenges; these developments impact the operation of governments as well as their relationship with private sector enterprises and society. Changes at the technical, organizational, managerial, and political level are taking place, which, in turn, impact policy-making and traditional institutional structures. This book contributes to the systematic analysis and publication of cutting-edge methods, tools, and approaches for more efficient data sharing policies, practices, and further research. Topics discussed include an introduction to open data, the open data landscape, the open data life cycle, open data policies, organizational issues, interoperability, infrastructure, business models, open data portal evaluation, and research directions, best practices, and guidelines. Written to address different perspectives, this book will be of equal interest to students and researchers, ICT industry staff, practitioners, policy makers and public servants.

As a country, Taiwan is one of the most vibrant, exciting, colourful and entrepreneurial on earth. The contributors reveal what underpins the vitality of Taiwan, examining the relevance of its democratic politics, civil society and the presence of an existential threat from China, as well as the importance of its international business nexus.

Essentially, good governance is the primary mission of the public sector. Effective policy management is a crucial component of good governance if the desired improvements in society are to be achieved. A thorough understanding of the nature, content, processes and outcomes of public policy is not only imperative for continually improving public sector governance, but also vital for establishing good public management on a daily basis. The fourth edition of Improving public policy for good governance has been updated and revised substantially. It focuses on integrating the functionally specialised agencies of government, business, labour and civil society into a holistic and efficient policy network. This is necessary in an attempt to deal with the complexities of transformational leadership while addressing optimal development and public services delivery in society, amidst an ever advancing digital era that is under increasing resource constraints. This book bridges the theory and practice of public policy by linking them in a user-friendly manner. It explains what public policy is and should be, why and how it is created, and how public policy content, processes, outputs and outcomes can be improved to promote optimal good governance. Furthermore, it shows how to achieve sustainable developmental goals in the information society of the 21st century, particularly in complex developing countries. This edition also contains a new chapter on competing values and the ethics of public policy. Among other issues, it addresses the intractable problems of corruption and nepotism that are endemic to any policy system. Each chapter also includes references to the latest published South African and international resources on various aspects of public policy. Improving public policy for good governance is essential reading material for all students, researchers and practitioners in the field of public policy who require knowledge, insight and/or practical skills in this important field. All contributors are experienced public-policy educators, practitioners and evaluators. Fanie Cloete is Emeritus Professor of Policy Analysis in the Department of Public Management and Governance at the University of Johannesburg, as well as in the School of Public Leadership at Stellenbosch University. He is also a legacy chair of the SA Monitoring and Evaluation Association. Christo de Coning is Professor Extraordinaire in the School for Public Leadership at Stellenbosch University, as well as the Founding Board Member of the Foundation for Sport, Development and Peace, and the Managing Director of the Institute for Sport and Development. Henry Wissink is Professor of Public Governance at the University of KwaZulu-Natal. He is also the former Dean and Head of the School of Management, IT and Governance at UKZN and former Professor and Dean of the Faculty of Commerce and Governmental Studies at the former PE Technikon, which became the Nelson Mandela Metropolitan University (NMMU). Babette Rabie is a Senior Lecturer and Head of the master's programme at the School of Public Leadership, Stellenbosch University. She is currently the Book Review Editor for the international journal Evaluation and Program Planning (Elsevier) and a legacy chair of the SA Monitoring and Evaluation Association (SAMEA).

In the first book of its kind, Leo Huberts provides a critical synthesis of cutting-edge research on public sector integrity exploring issues such as the definition and importance of public sector integrity, the various methodological approaches to the field as well as considering the causes of for the violation of values associated with integrity.

Multi-Level Governance (MLG) is a highly influential, supple and ductile framework for interpreting governance in complex polities. Yet, criticisms have been aimed at its allegedly overly 'descriptive', rather than explanatory, power. This volume argues that progress in both the study and the practice of MLG may derive from developing linkages with disciplines, perspectives and issues that have so far not been explored in connection to MLG. By discussing cases ranging from nuclear power policy to environmental policy in both the Western world and in Eastern Asia, and by engaging different theoretical perspectives and issues of practical significance, such as legitimacy in public decisions or the management of risk in multi-level settings, the book proposes ways forward for advancing the understanding of MLG - a framework of reference in the analysis of contemporary governance.The book will provide scholars and students in the fields of public administration, public policy and political science with key concepts for the analysis of contemporary governance issues, and will be a source of ideas for practitioners and policy-makers engaged in making public decisions in complex polities.

The reference bookreviews and presentssystematically the use of Internet in administration and politics. A process-oriented layer model defines the options of exchange and participation forall claim groups covering these topics: eAssistance, eProcurement, eService, eContracting, eSettlement, eCollaboration, eDemocracy, and eCommunity.Case studies show practical applications in industry, administration and research. The book is well suited for students in Business, Economicsand Political Sciences courses as well as for practitionersinterested in the opportunities of digital exchange and participation in the knowledge society. "

Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book Award Many public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working - including contracting, partnering, client co-production, inter-governmental collaboration and volunteering - pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things done.