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Books > Business & Economics > Business & management > Sales & marketing > Customer services
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Information Systems Strategic Planning for Public Service Delivery in the Digital Era (Hardcover)
Loot Price: R6,103
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Information Systems Strategic Planning for Public Service Delivery in the Digital Era (Hardcover)
Expected to ship within 10 - 15 working days
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Service delivery in the digital era is all about bringing together
innovative ideas from various stakeholders in the private, public,
and civil sectors to meet customer expectations. Like any business,
government public service entities must provide public service
delivery to their customers in an age that is heavily influenced by
technological advancements. Information Systems Strategic Planning
for Public Service Delivery in the Digital Era is an essential
reference source that discusses issues related to public service
delivery in the digital era and the degree to which governments may
take advantage of the transformational potential of ICT to move
towards seamless government, particularly for improving service
delivery, democratic responsiveness, and public outreach. The book
also provides a pragmatic framework for government entities to
define their information systems strategic plan (ISSP), guiding the
reader in a step-by-step practical description of the various
technical concepts, current and future technology trends, and
implementation considerations for formulating their ISSP to ensure
the maximum gain from public service delivery. Including research
on topics such as human capital, knowledge economy, and block chain
technology, this book is ideally designed for academicians, public
administrators, government officials, IT consultants.
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