Information and Communication Technologies hold great potential in facilitating public services; however, one of the main problems in applying ICT systems successfully lies in users' behavior. Before ICT can be fully assimilated into the public domain, it will first be necessary to successfully conciliate users to their adoption. ICT Policy Adoption and Its Applications in the Malaysian Public Sector aims to resolve the difficulties in applying practical ICT systems within the public sphere, thoroughly addressing disparities in ICT theory, user attitudes, and the underlying factors that hinder the full adoption of ICT systems. This publication is a valuable resource for policymakers, software developers, policy analysts, academic researchers, and students interested in the field of ICT.

This book is an up-to-date analysis of the issues facing the future of the social work profession in the face of rising political authoritarianism, economic inequality and insecurity, class and racial conflicts, fiscal pressure and the COVID-19 pandemic. It provides an account of how these factors interact, and what their consequences are for policy and practice. Reflecting the author's experiences in Europe and Commonwealth countries, the book is international in its scope and analysis. It is suitable for professionals and students alike, and will also be relevant for social policy academics and researchers.

In 1965, a family-reunification policy for admitting immigrants to the United States replaced a system that chose immigrants based on their national origin. With this change, a 40-year hiatus in Asian immigration ended. Today, over three-quarters of US immigrants originate from Asia and Latin America. Two issues that dominate discussions of US immigration policy are the progress of post-reform immigrants and their contributions to the US economy. This book focuses on the earnings and human capital investment of Asian immigrants to the US after 1965. In addition, it provides a primer on studying immigrant economic assimilation, by explaining economists' methodology to measure immigrant earnings growth and the challenges with this approach. The book also illustrates strategies to more fully use census data such as how to measure family income and how to use "panel data" that is embedded in the census. The book is a historical study as well as an extremely timely work from a policy angle. The passage of the 1965 Immigration and Nationality Act set the United States apart among economically developed countries due to the weight given to family unification. Based on analyses by economists-which suggest that the quality of immigrants to the US fell after the 1965 law-policymakers have called for fundamental changes in the US system to align it with the immigration systems of other countries. This book offers an alternative view point by proposing a richer model that incorporates investments in human capital by immigrants and their families. It challenges the conventional model in three ways: First, it views the decline in immigrants' entry earnings after 1965 as due to investment in human capital, not to permanently lower "quality." Second, it adds human capital investment and earnings growth after entry to the model. And finally, by taking investments by family members into account, it challenges the policy recommendation that immigrants should be selected for their occupational qualifications rather than family connections.

This book examines the way in which undercover police investigation has come to be regulated in Australia. Drawing on documentary and doctrinal legal analysis, this book investigates how, in the space of a single decade, Australian law makers set out to regulate one of the most difficult aspects of police: undercover investigation. In so doing, the Australian experience represents a paradigm model. And yet despite its success, it is a system of law and practice that has a dark side - a model of investigation to relies heavily on activities that are unlawful in the absence of authorisation. It is a model that is as much concerned with the surveillance and control of police as it is with suspected criminal conduct. The book aims to locate the Australian experience in comparative perspective with other major common law jurisdictions (the United Kingdom, Canada and New Zealand), with a view to contrast strengths, similarities and weaknesses of these models. It is argued that the Australian model, at the pragmatic level, offers a highly successful model for regulatory structure and practice, providing a significant model for successful regulation. At the same time, the model that has been introduced raises important questions about how and why the Australian experience evolved in the way that it did, and the implications this has for the relationship between citizen and state, the judiciary and the executive, and broader questions about the protections offered by rights discourse and jurisprudence. This book aims to document the law, policy and practices that shape undercover investigations. In so doing, it aims to not only articulate the way in which the law regulates these activities, but also to move on to consider some of the fundamental questions linked to undercover investigations: how did regulation happen? By what means of regulation? What are the driving policy issues that give this field of law its particular complexion? What are the implications? Who gains, and who loses, by which means of power? The book offers unique insights into a largely unknown aspect of modern covert policing, identifying a range of practices, the legal framework, controversies and powers. By locating these practices in a rich theoretical context, informed by risk and governmentality scholarship, this book offers a legal and theoretical explanation of one of the most controversial forms of policing.

As economic populism and protectionism increasingly threatens the global trade order, this book examines the behavior of World Trade Organization (WTO) members at the judicial arm of the WTO-the dispute settlement mechanism (DSM). The author explores why and when governments cooperate at the WTO and comply with the ruling of its panels, focusing on how the growth of global value chains through the internationalization of trade and production has increased the importance of both trade liberalization and supra-national governance and policy-making. Finding that domestic organized interests-i.e. firms and sectors-mobilize and lobby national governments to change their domestic policies to better harmonize with their international trade commitments, the author outlines how the time it takes to comply with adverse WTO rulings is shorter when the potential domestic costs of non-compliance outweigh protectionist interests. The author's innovative research design highlights the conditions under which the WTO can preserve the rules of international trade and support a more open, global economy.

This book examines developments in governance reform in Britain, with a particular focus on the period since 2010. We argue that the experiences of the past decade mean that public value-based ideas are required to inform governance reform for the coming years. This needs to be prioritised due to the twin challenges of managing the aftermath of Brexit and navigating through the recovery phase of the COVID-19 pandemic. The volume outlines key themes, issues and debates relevant to contemporary public sector reform including: modes of state governance, evidence-based policy-making debates, the challenges and possibilities of public sector innovation, accountability issues, and the implications of Brexit. The overall conclusion of the book is that the coming decade presents an opportunity for more paradigmatic changes to UK governance but, for this to happen, political leaders need to prioritise a 'reinventing government' agenda underpinned by public value-based thinking and approaches. This book will be of particular interest to students of politics and public administration and relevant for those with general research interests in British governance and public policy.

This book provides readers with fresh new theoretical tools to better understand how sociopolitical actors (from governmental institutions to ecological NGOs; from local residents to multinational companies) clash about transport initiatives. It questions both the dominant understanding of what is geopolitics and conventional conceptions in transport geography used by transport planners. Drawing on a structuralist approach and addressing the capital notion of 'political control of mobility', it demonstrates how transport geopolitics, by being more inclusive of all modes of transport and all scales of analysis, may help prepare transport diplomacy in a time of critical global and local turbulences. It offers a valuable resource for research and teaching in the fields of transport studies, land-use planning, conflict studies, human geography and politics, presenting insightful theoretical material and concrete transport conflict examples to support teaching about territorial conflicts, political governance and transport political geography.

A fascinating expose explaining why the government we have bears so little relation to the government we want-and why the recent expansion of government programs will only exacerbate the problem. Idealized views of government lead to bitterly unhappy citizens posits The Myth of Fair and Efficient Government: Why the Government You Want Is Not the One You Get. In fact, Michael L. Marlow says, government is the last place to look for efficiency. It is, rather, private markets that naturally drive toward efficient outcomes and it is unreasonable to expect governments to mimic those effects. This idea will startle many readers, especially given the widespread belief that private markets caused the current economic problems. The author's intention is to awaken readers to the invalidity of that assumption, to make us "pause before calling upon the government to somehow be efficient and fair in responding to the supposed collapse of private markets." To that end, this book demonstrates why romantic views of government promote a less efficient economy; why so many government programs are inefficient in practice; and why a more limited role for government is critical to reviving trust in our institutions.

With recent advances and investment in artificial intelligence, are we on the verge of introducing virtual public servants? Governments around the world are rapidly deploying robots and virtual agents in healthcare, education, local government, social care, and criminal justice. These advances not only promise unprecedented levels of control and convenience at a reduced cost but also claim to connect, to empathise, and to build trust. This book documents how-after decades of designing out costly face to face transactions, investment in call centres, and incentivising citizens to self-service-the tech industry is promising to re-humanise our frontline public services. It breaks out of disciplinary silos and moves us on from the polarised hype vs. fear discussion on the future of work. It does so through in-depth Q-methodology interviews with a wide range of frontline public servants, from doctors to librarians, from social workers to school receptionists, and from police officers to call handlers. The first of its kind, this book should be of interest across the social sciences and to anyone concerned with how recent measures to digitise and automate our services are paving the way for the development of full-blown AI in frontline work.

A volume in Research in Public Management Series Editor: Lawrence R. Jones, Naval Postgraduate School Governing Fables: Learning from Public Sector Narratives advocates the importance of narrative for public servants, exemplifies it with a rigorously selected and analyzed set of narratives, and imparts narrative skills politicians and public servants need in their careers. Governing Fables turns to narratology, the interdisciplinary study of narrative, for a conceptual framework that is applied to a set of narratives engaging life within public organizations, focusing on works produced during the last twenty-five years in the US and UK. The genres discussed include British government narratives inspired by and reacting to Yes Minister, British appeasement narratives, American political narratives, the Cuban Missile Crisis narrative, jury decision-making narratives, and heroic teacher narratives. In each genre lessons are presented regarding both effective management and essential narrative skills. Governing Fables is intended for public management and political science scholars and practitioners interested in leadership and management, as well as readers drawn to the political subject matter and to the genre of political films, novels, and television series.

This book addresses current challenges in public administration and regional management in Russia. By taking into account socio-economic factors, as well as key ethnic, cultural and social processes in multicultural regions, it identifies the prerequisites for successful public governance and regional management. The respective contributions cover a broad range of topics, including digitalization trends, managerial approaches, diversification strategies, and corporate cultures. Moreover, the book discusses the effects of ethnopolitical tensions and interethnic tolerance on public administration in Russia's multicultural regions. Given its scope, the book offers a valuable resource for scholars and public servants at governmental institutions.

European integration is under pressure. At the same time, the notion of a European administrative space is being explicitly voiced. But does a shared idea of the public servant exist in Europe? This volume shows how the public servant has been conceived throughout history, and asks whether such conceptions are converging towards a common European administrative identity. It combines conceptual and institutional history with political thought and empirical political science. Sager & Overeem's timely analysis constitutes an original effort to integrate history of ideas and cutting-edge survey research. It presents the subject's ideational foundations as well as its modern manifestation in European administrative space.

This book is the first of its kind about healthcare reform efforts in Kazakhstan since its independence within the context of the public sector reform movement. The book provides a brief background of Kazakhstan and its Soviet legacy and the country's efforts to modernize the health system, before creating an overview of the existing system, the reforms since independence, and the future of healthcare in Kazakhstan. This book will be of interest to policymakers, analysts, and development economists.

Elgar Advanced Introductions are stimulating and thoughtful introductions to major fields in the social sciences and law, expertly written by the world's leading scholars. This Advanced Introduction presents a focused narrative about political decision-making based on the work that has defined public choice as a discipline. Randall G. Holcombe emphasizes the theoretical foundations of Public Choice, examining the way that voter preferences are aggregated through democratic decision-making, the way that political exchange leads to the production of public policy, and the way that the constitutional framework within which political activity takes place is designed. He provides a concise discussion of the main models of Public Choice in an engaging manner, giving readers a foundation for understanding the theoretical and empirical work in the field. Each chapter ends with a Notes section that discusses the research on which the chapter is based, with an emphasis on the pioneering work that has shaped the development of Public Choice. Undergraduate and graduate level students in economics, political science and public administration will find this introduction an essential resource for understanding political decision making. Instructors in those fields will find this book a useful and affordable text and an indispensable resource for teaching Public Choice.

This book aims to establish a dialogue around the various "urban sanctuary" policies and other formal or informal practices of hospitality toward migrants that have emerged or been strengthened in cities in the Americas in the last decade. The authors articulate local governance initiatives in migrant protection with a larger range of social and political actors and places them within a broader context of migrations in the Western Hemisphere (including case studies of Toronto, New York, Austin, Mexico City, and Lima, among others). The book analyzes in particular the limits of local efforts to protect migrants and to identify the latitude of action at the disposal of local actors. It examines the efforts of municipal governments and also considers the role taken by cities from a larger perspective, including the actions of immigrant rights associations, churches, NGOs, and other actors in protecting vulnerable migrants.

This book highlights the main factors determining the quality of public administration in conflict affected countries; and assesses to what extent the conflict determines and impacts on the performance of public administration in affected countries. The main value added by this book is confirming the general expectation that there is no direct and universal link between the conflict and public administration performance (and vice-versa). One may need to argue that each country situation differs and specific factors of internal and external environments determine the trends of public administration performance in conflict affected countries. To achieve the overarching goal of the book, sixteen country studies were developed from all relevant continents - America, Africa, Asia and Europe: Bangladesh, Colombia, Croatia, Egypt, Georgia, Iraq, Kosovo, Nigeria, Palestine, Paraguay, Philippines, Serbia, South Africa, Uganda, Ukraine, and Venezuela.

How do we incorporate analytical thinking into public policy decisions? Stuart Shapiro confronts this issue in Analysis and Public Policy by looking at various types of analysis, and discussing how they are used in regulatory policy-making in the US. By looking at the successes and failures of incorporating cost-benefit analysis, risk assessment, and environmental impact assessment, he draws broader lessons on its use, focusing on the interactions between analysis and political factors, legal structures and bureaucratic organizations as possible areas for reform.Utilizing empirical and qualitative research, Shapiro analyzes four different forms of analysis: cost-benefit analysis, risk assessment, environmental impact assessment, and impact analysis. After interviewing nearly fifty individuals who have served in high levels of government, and who have made countless regulatory policy decisions in their careers, Shapiro argues that advocates must become less ambitious and should craft requirements for simpler and clearer analysis. Such analysis, particularly if informed by public participation, can do a great deal to improve government decisions. As this book details the relationship between analysis and institutional factors such as politics, bureaucracy, and law, it is appropriate for a variety of readers, such as scholars of policy, students, scholars of regulation, and congressional and state legislative staff looking to create new analytical requirements.

This volume proposes a capacity-centered approach for understanding American bureaucracy. The administrative institutions that made the country a superpower turned out to be fragile under Donald Trump's presidency. Laboring beneath systematic accusations of deep statism, combined with a market oriented federal administration, bureaucratic capacity manifested its decay in the public health and constitutional cataclysms of 2020, denting America's global leadership and contributing to its own people's suffering. The authors combine interviews with a historical examination of federal administrative reforms in the backdrop of the recent pandemic and electoral tumult to craft a developmental framework of the ebb and flow of capacity. While reforms, large and small, brought about professionalization and other benefits to federal administration, they also camouflaged a gradual erosion when anti-bureaucratic approaches became entrenched. A sclerotic, brittle condition in the government's capacity to work efficiently and accountably arose over time, even as administrative power consolidated around the executive. That co-evolutionary dynamic made federal government ripe for the capacity bifurcation, delegitimization, and disinvestment witnessed over the last four years. As the system works out the long-term impacts of such a deconstruction, it also prompts a rethinking of capacity in more durable terms. Calling attention to a more comprehensive appreciation of the dynamics around administrative capacity, this volume argues for Congress, citizens, and the good government community to promote capacity rebuilding initiatives that have resilience at the core. As such, the book will be of interest to citizens, public reformers, civic leaders, scholars and students of public administration, policy, and public affairs.

Within political and administrative sciences generally, trust as a concept is contested, especially in the field of regulatory governance. This groundbreaking book is the first to systematically explore the role and dynamics of trust within regulatory regimes. Conceptualizing, mapping and analyzing trust between regulators, regulatees and citizens, expert contributors systematically review the existing empirical research on the role of trust within these relations. Further chapters offer new empirical material, with in-depth case studies covering different regulatory relations, regulatory issues and geographical areas. After scoping the field of inquiry and significantly adding to it, the book concludes with a proposal for a challenging and encompassing agenda for future research on trust in regulatory governance. Comprehensive and forward thinking, this book will be of interest to academics working in the fields of regulation, sociology, law, political science, public administration and trust. It will also offer a compelling read for practitioners working in the field of regulation. Contributors include: E. Baekkesko, G. Bouckaert, B. Carter, R.W. Mills, L. Naslund, P. Oomsels, D. Reiss, F. Six, K. Tamm Hallstroem, H. van der Voort, H. van Ees, K. Verhoest

Over recent years Complexity Science has revealed to us new limits to our possible knowledge and control in social, cultural and economic systems. Instead of supposing that past statistics and patterns will give us predictable outcomes for possible actions, we now know the world is, and will always be, creative and surprising. Continuous structural evolution within such systems may change the mechanisms, descriptors, problems and opportunities, often negating policy aims. We therefore need to redevelop our thinking about interventions, policies and policy making, moving perhaps to a humbler, more learning approach. In this Handbook, leading thinkers in multiple domains set out these new ideas and allow us to understand how these new ideas are changing policymaking and policies in this new era.' - Peter M Allen, Cranfield University, UK'Complexity Theory has come to the fore because the world we live in is complex and many of the issues which confront us cannot be handled by the conventional tools of science, including social science. In public policy and professional practice, we are well aware of wicked issues where simple interventions often make things worse instead of better. The chapters in this excellent Handbook put complexity to work where it matters in informing our thinking and action across governance and public policy.' - David Byrne, Durham University, UK Though its roots in the natural sciences go back to the early 20th century, complexity theory as a scientific framework has developed rapidly from the 1970s onwards. Since the 1990s, it has been increasingly integrated into the social sciences and public policy. The ground-breaking and wide-ranging Handbook on Complexity and Public Policy brings together the latest work from top academics, researchers and policy actors working with complexity and policy from Europe, North America, Brazil and China and organizes it into three clear and cohesive parts: - Theory and Tools - Methods and Modelling for Policy Research and Action - Applying Complexity to Local, National and International Policy. With its distinctive combination of theory, methods and policy applications, comprehensive coverage of the field and state of the art overview, this Handbook is an essential read for students, academics and policy practitioners. Contributors include: S. Astill, U.Bilge, T. Bovaird, P. Cairney, A. Caloffi, T. Carmichael, M. Darking, G. de Roo, B. Edmonds, C. Gershenson, R. Geyer, M. Givel, B. Gray, M. Hadzikadic, P. Haynes, C. Hobbs, M. Howlett, L. Johnson, R. Kenny, K.E. Lehmann, A. Little, Q. Liu, E. Mitleton-Kelly, G. Morcoel, D. Nohrstedt, S. Occelli, J. Price, J. Rayner, C. Ricaurte, G. Room, F. Rossi, M. Russo, F. Semboloni, K. Treadwell Shine, J. Stroud, T. Tenbensel, C. Warren-Adamson, T.E. Webb, A. Wellstead, J. Whitmeyer

This book articulates a unified theory of capitalism as an attempt to provide a comprehensive scientific theory of this social system. A unified theory of capitalism is not the combination of the predominant economic theories-neoclassical, classical, and Keynesian-so as to make them compatible. It is not a composite economic theory. It is a new economic theory. Predictions of the theory's models were consistent with eight basic empirical regularities of capitalism dealing with economic growth, income inequality, employment level, and environment degradation. Therefore, the unified theory can be accepted as a good approximation of the real capitalist world. But the models were constructed at a high level of abstraction. Also problematic was the need to work out more fully the public policy implications of the theory. It is, therefore, no wonder that essays on the unified theory to answer these questions are a natural outcome of a new scientific endeavor attempting to reach a unity of knowledge in economics.

E-government promises efficient communication, streamlined operations, citizen involvement, improved services, and increased transparency. However, despite huge investments in e-government, evidence suggests numerous e-government projects are late, over budget, and inadequate. Managing E-Government Projects: Concepts, Issues, and Best Practices collects the work of some of the best scholars and practitioners in the fields of e-government and project management, who explore how e-government projects can be managed, planned, and executed with effective project management techniques and methodologies. The chapters address theoretical, empirical, and practical concerns, explore factors affecting e-government projects successes and failures, and discuss existing best practices and their implications for local and national governance in developed and developing countries.

Over the past decade, there has been continual development and renewal of strategies and practices surrounding e-governance. Governments around the world have embraced new information and communication technologies to increase the efficiency of internal processes, deliver better and more integrated services to citizens and businesses, invite citizen and stakeholder participation in planning decisions, improve communication, and sometimes even enhance democratic processes. Global Strategy and Practice of E-Governance: Examples from Around the World provides readers with an overview of relevant strategy and policy-level theoretical frameworks and examples, as well as up-to-date implementations from around the world. This book offers valuable insights into best practices, as well as some of the issues and challenges surrounding the governance of and with information and communication technologies in a globalized, knowledge-based world.

This volume is devoted to three key themes central to studies in regional science: the sub-national labor market, migration, and mobility, and their analysis. The book brings together essays that cover a wide range of topics including the development of uncertainty in national and subnational population projections; the impacts of widening and deepening human capital; the relationship between migration, neighborhood change, and area-based urban policy; the facilitating role played by outmigration and remittances in economic transition; and the contrasting importance of quality of life and quality of business for domestic and international migrants. All of the contributions here are by leading figures in their fields and employ state-of-the art methodologies. Given the variety of topics and themes covered this book, it will appeal to a broad range of readers interested in both regional science and related disciplines such as demography, population economics, and public policy.