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Books > Social sciences > Politics & government > Public administration
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The Virtual Public Servant - Artificial Intelligence and Frontline Work (Hardcover, 1st ed. 2021)
Loot Price: R2,980
Discovery Miles 29 800
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The Virtual Public Servant - Artificial Intelligence and Frontline Work (Hardcover, 1st ed. 2021)
Expected to ship within 12 - 17 working days
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With recent advances and investment in artificial intelligence, are
we on the verge of introducing virtual public servants? Governments
around the world are rapidly deploying robots and virtual agents in
healthcare, education, local government, social care, and criminal
justice. These advances not only promise unprecedented levels of
control and convenience at a reduced cost but also claim to
connect, to empathise, and to build trust. This book documents
how-after decades of designing out costly face to face
transactions, investment in call centres, and incentivising
citizens to self-service-the tech industry is promising to
re-humanise our frontline public services. It breaks out of
disciplinary silos and moves us on from the polarised hype vs. fear
discussion on the future of work. It does so through in-depth
Q-methodology interviews with a wide range of frontline public
servants, from doctors to librarians, from social workers to school
receptionists, and from police officers to call handlers. The first
of its kind, this book should be of interest across the social
sciences and to anyone concerned with how recent measures to
digitise and automate our services are paving the way for the
development of full-blown AI in frontline work.
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