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Books > Business & Economics > Business & management > Management & management techniques > Management decision making
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Operational Decision-making in High-hazard Organizations - Drawing a Line in the Sand (Paperback)
Loot Price: R1,885
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Operational Decision-making in High-hazard Organizations - Drawing a Line in the Sand (Paperback)
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This book takes a fresh look at safety decision-making by
documenting and examining stories told by front-line managers in
three different high-hazard industries: a chemical plant, a nuclear
power station and an air-navigation service provider. From Piper
Alpha to Deepwater Horizon, accident analysis has stressed the
importance of excellent decision-making by those in charge out in
the field. Organizations rely critically on the judgement and
experience of such senior operations personnel and yet these
qualities are undervalued in a business environment that emphasises
documentation and measurement. Whilst operational managers are
guided by rules, they also draw on their own long experience and
can formulate a situation-specific 'line in the sand' to apply the
experience of the operating team to complex, real-world situations
that rule writers may not have foreseen. This volume refocuses our
attention on the people who make these important decisions and the
organizational processes that support the best choices. Jan Hayes
uses her multi-disciplinary experience to draw together an account
of safety decision-making that is both technically robust and yet
accessible to academics, practitioners and regulators alike.
Readers will see that the stories retold in this book provide a way
for operational managers to share their knowledge, experience and
expertise - with each other and with us.
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