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Books > Social sciences > Politics & government > Public administration
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Managing to Improve Public Services (Paperback)
Loot Price: R1,596
Discovery Miles 15 960
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Managing to Improve Public Services (Paperback)
Expected to ship within 12 - 17 working days
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How are public service organizations governed? How can their
performance be measured, managed and improved? Public services play
a central role in the well-being, sustainability and growth of
communities, cities and nations. Managing to Improve Public
Services shows how management can be harnessed to improve a range
of public services (e.g. policing, health, local government) by
examining them through different theoretical lenses (e.g.
governance, innovation and change, performance metrics and
management). It advances both theory and practice, beyond
traditional public administration and "new public management," by
considering the interrelationships between governance and public
management. The book is written by a group of leading social
science and management specialists, who were awarded the
prestigious ESRC/EPSRC Public Service Fellow awards as part of the
Advanced Institute of Management Research initiative. It will be of
interest to graduate students, academics and policy makers involved
in public service management and performance measurement.
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