Managing to Improve Public Services (Paperback)

How are public service organizations governed? How can their performance be measured, managed and improved? Public services play a central role in the well-being, sustainability and growth of communities, cities and nations. Managing to Improve Public Services shows how management can be harnessed to improve a range of public services (e.g. policing, health, local government) by examining them through different theoretical lenses (e.g. governance, innovation and change, performance metrics and management). It advances both theory and practice, beyond traditional public administration and "new public management," by considering the interrelationships between governance and public management. The book is written by a group of leading social science and management specialists, who were awarded the prestigious ESRC/EPSRC Public Service Fellow awards as part of the Advanced Institute of Management Research initiative. It will be of interest to graduate students, academics and policy makers involved in public service management and performance measurement.

General

Imprint:	Cambridge UniversityPress
Country of origin:	United Kingdom
Release date:	November 2008
First published:	October 2008
Editors:	Jean Hartley • Cam Donaldson • Chris Skelcher • Mike Wallace
Dimensions:	247 x 175 x 17mm (L x W x T)
Format:	Paperback - Trade
Pages:	314
ISBN-13:	978-0-521-70827-2
Categories:	Books > Social sciences > Politics & government > Public administration
LSN:	0-521-70827-3
Barcode:	9780521708272

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