Outsourcing has been one of the most controversially discussed
topics in the infor- mation systems (IS) management field within
the last decade. While some organi- zations have been quick to
adopt outsourcing, others have been slow to consider this sourcing
option. Still others have evaluated outsourc ing but adopted
insourcing in- stead. In other words, organizations appear to
behave totally different in the sourc- ing of their IS tasks. There
are no generall y accepted practices, e.g., outsourcing certain
types ofIS services while keeping others in-house. The sourcing
decision ap- pears to be highly dependent on the specific situation
of each organization. Recognizing the unique context of each
organization, this book presents an empiri- cally tested model that
can be used to analyze the options of IS insourcing versus
outsourcing of every organization. The model takes into account the
unique IS re- quirements and the differences between insourcing and
outsourcing at both the in- dividual (i.e., worker) and the
organizational level.
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