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Books > Reference & Interdisciplinary > Library & information sciences > Library & information services
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Reference Services for the Unserved (Hardcover)
Loot Price: R2,830
Discovery Miles 28 300
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Reference Services for the Unserved (Hardcover)
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New recognition within society of previously unserved populations
has created the need for librarians to also recognize these groups
and to find ways to serve them equally. Reference Services for the
Unserved provides information, guidance, and inspiration to library
professionals in their work with previously unserved populations so
that these persons may be absorbed into the larger, served
population groups. It helps librarians adjust to making
accommodations for these new user groups, recognizing that many
people in these populations have very specific needs and bring with
them some specific limitations in their abilities to take advantage
of existing library services. The Americans with Disabilities Act
(ADA) has transformed the lives of disabled and challenged people
by mainstreaming disabled children in public schools, moving
mentally and developmentally disabled people into community-based
residences and workshops, providing services to disabled college
students, and enhancing workplace accommodations. At the same time,
the ADA has presented new challenges for the library community.
Reference Services for the Unserved guides library professionals in
meeting these new challenges by bringing together research and
descriptions of several successful attempts to meet the information
needs of previously unserved populations. In guiding library
professionals and administrators in effectively serving currently
unserved populations, authors in Reference Services for the
Unserved tell readers how to: approach services for patrons with
mental illness--examines issues of behavior "inappropriate in the
situation" and ways for librarians to understand this behavior in
order to carry out their professional objectives of providing
access to information, improving quality of life, and meeting the
legal mandates of the ADA. address the needs of disabled students
in the academic library--recognizes that the information needs of
disabled students are not different from those of traditional
students; the differences are in means of access, overcoming
barriers to access, and the need for adaptive technologies and
techniques. meet the information needs of battered women--suggests
ways library professionals can better assist individual battered
women, social service providers, and public policy or
decision-makers. integrate technology into the library
setting--focuses on people with severe and persistent mental
illness (the improvement of access to information sources on behalf
of people with cognitive disorders whose ability to process
text-based information is impaired) and reports on the use of
computer-aided instruction (CAI) and multimedia technology to meet
their information needs. develop or upgrade services to patrons
with special needs--a bibliography of useful material for
guidance.Combined with strong administrative support, the
information in Reference Services for the Unserved provides a
strong foundation for making positive and effective changes to
better accommodate disabled and challenged patrons. Library
professionals and administrators and students of library and
information sciences will find it a necessary guide in their
attempts to provide effective and quality services to all patrons.
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