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Wirtschaftlichkeit Des Qualitatsmanagements - Qualitatscontrolling Fur Dienstleistungen (German, Paperback, Softcover Reprint of the Original 1st 1998 ed.) Loot Price: R1,752
Discovery Miles 17 520
Repayment Terms: R164 pm x 12*
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Wirtschaftlichkeit Des Qualitatsmanagements - Qualitatscontrolling Fur Dienstleistungen (German, Paperback, Softcover Reprint...

Wirtschaftlichkeit Des Qualitatsmanagements - Qualitatscontrolling Fur Dienstleistungen (German, Paperback, Softcover Reprint of the Original 1st 1998 ed.)

Manfred Bruhn; Manfred Bruhn

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Loot Price R1,752 Discovery Miles 17 520 | Repayment Terms: R164 pm x 12*

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Qualitatsmassnahmen konnen sehr kostenintensiv sein. Deshalb ist bei der Einfuhrung eines Qualitatsmanagements die Auseinandersetzung mit der Wirtschaftlichkeit des entwickelten Managementsystems erforderlich. Das Buch prasentiert ein Konzept des Qualitatscontrollings fur Dienstleistungen. Zentraler Baustein ist eine Wirtschaftlichkeitsrechnung des Qualitatsmanagements in Form einer Kosten-Nutzen-Analyse. Ausgehend von den durchgefuhrten Massnahmen und ihren Auswirkungen auf das Verhalten von Dienstleistungskonsumenten werden Kosten- und Nutzenkategorien des QM abgeleitet. Durch die Gegenuberstellung von Kosten und Nutzen konnen Aussagen uber die Rentabilitat und somit uber die Wirtschaftlichkeit des Qualitatsmanagements gemacht werden."

General

Imprint: Springer-Verlag
Country of origin: Germany
Release date: October 2013
First published: October 2013
Contributors: Manfred Bruhn
Authors: Manfred Bruhn
Dimensions: 234 x 156 x 21mm (L x W x T)
Format: Paperback - Trade
Pages: 387
Edition: Softcover Reprint of the Original 1st 1998 ed.
ISBN-13: 978-3-642-63710-0
Languages: German
Categories: Books > Business & Economics > Business & management > Business strategy
Books > Business & Economics > Business & management > Management & management techniques > Organizational theory & behaviour
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LSN: 3-642-63710-8
Barcode: 9783642637100

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