Learn how to measure success at the individual and organizational
levels. By measuring success in multiple dimensions using
multivariate methods you will be able to determine what works and
what doesn't. The key is to measure and promote progress in terms
of organizational vision, mission, and overarching goals. Business
leaders too often succumb to the working assumption that they only
have to show shareholders and boards of trustees that they are
turning a profit-the higher the profit, the more successful their
stewardship of the company. Wrong! To truly thrive and endure, all
organizations-corporate, government, small, large, nonprofit, or
startup-need to define and pursue the underlying purpose for their
existence. To measure success, leaders today are missing a key
meta-analytic in their toolbox. In this book, metrics consultant
Martin Klubeck provides it to them. Success Metrics steps you
through the process of identifying and combining the right measures
to gauge, narrate, and guide your organization's progress toward
true success. All organizations have a common goal to be
successful. All leaders want to make data-informed decisions and
use measures to improve processes, communicate progress, and gain
support. The problem is that proxy or partial measures don't
measure overall success and can be misleading. They measure
performance parameters, progress on a specific task, customer
feedback, and other piecemeal indices-which taken separately fail
to describe an organization's progress toward overall success. The
author's integrated measures of success can be used to communicate
organizational progress to stakeholders, shareholders, boards of
trustees, corporate leaders, the workforce, and the customer base
and thereby galvanize broad commitment to organizational success.
Klubeck shows how his principles and methods of measuring overall
success can be applied at all levels: individual, team, group,
department, division, and organization. What You Will Learn:
Understand why you should measure success instead of performance
Understand what to measure and what not to measure Integrate the
measures of success to tell a complete story Share measures of
success with different audiences Who This Book Is For
Organizational leaders at all levels from the executive suite to
middle management, analysts and consultants who are tasked with
designing metrics programs for organizations, individuals
interested in adapting the author's framework to measure overall
personal success in multiple dimensions
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