In this ground-breaking book, Duane argues that companies of the
1990s will derive their real competitive advantage from
labor-management cooperation. To this end, he notes that
labor-management relations, as defined by grievance activity at the
shop level, determines to a large degree whether joint ventures
between labor and management will be successful. Accordingly, Duane
offers a comprehensive discussion of how the grievance process
affects labor-management cooperation and firm performance. He also
identifies those factors that contribute to effective grievance
resolution.
Competitive threats have forced unionized firms to consider
alternative industrial relations systems, including
labor-management cooperation. In the first part of the book, Duane
reviews the cooperative options that are available to labor and
management. He begins by evaluating the effectiveness of various
labor-management programs and presents practical examples of how to
properly implement and maintain them. Cooperative contract
negotiation is then offered as a possible labor-management strategy
to enhance the competitiveness of the firm. Several suggestions are
offered, aimed at ensuring that cooperation at the bargaining table
will be successful. Throughout the book, a compelling case is made
that the grievance process plays a critical role in promoting
labor-management cooperation. Over 40 practical propositions
concerning the determinants of forward-looking grievance resolution
are identified and thoroughly discussed.
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