I do not know what your occupation might be. You may be a shop
worker, a managing director, a machinist, a waiter, employed by the
National Health Service, a quality manager or a production worker
in industry. However, what I do know is that everything you do
matters. This book is for you because you are interested enough to
want to read about quality; you want to improve the standing of the
business you are in; you are interested in quality of performance,
quality of product and quality of service. This book is designed to
give you an easy-to-read guide to the basics of good quality
practice. When applied in your business, these basics will lead to
improvement. I know this will happen because I have seen it happen
throughout my time leading quality improvement in many different
businesses around the world. The object of this book is to
encourage universal application of the basic, simple and obvious
quality practices.
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