The service industry has grown considerably over the last decades
and is expected to further development. One of the challenges that
service companies face is efficient service crew planning. The
simultaneous optimization of delivery times and the routing of
service personnel can lead to high cost savings and can therefore
be very beneficial for these companies. In this book the author
presents solution approaches that optimize delivery times and crew
scheduling cost jointly. The performance of the methods is
evaluated for different scenarios. Further valuable insights for
the service industries are derived by analyzing the sensitivity of
the optimization results. Potential readership includes scholars
and graduate students who are interested in the field of service
crew planning and practitioners from service companies looking for
new planning approaches.
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