Conflict management is an overlooked area in leadership
development. Mediation as an intervention method to use in conflict
management can be productive for building leadership capacity and
organizational development in higher education. Adults average five
conflicts per day and people in titled leadership spend over
two-thirds of their time engaged in managing conflict. This book
offers conflict management strategies, models, and processes to
support college and university personnel in recognizing and
managing conflicts and how to build skill sets that can enhance
effective communication and address issues strategically.
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