Books > Business & Economics > Business & management > Management & management techniques > Quality Assurance (QA) & Total Quality Management (TQM)
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Quality is Everybody's Business (Hardcover)
Loot Price: R2,915
Discovery Miles 29 150
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Quality is Everybody's Business (Hardcover)
Expected to ship within 12 - 17 working days
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Donate to Against Period Poverty
Total price: R2,935
Discovery Miles: 29 350
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Done correctly, Total Quality Management (TQM) will increase your
profits and preserve your resources, make your customers and
employees happy, and it is the ethical thing to do. The key, of
course, is to do it right. Unfortunately, when quality efforts fail
to fulfill their potential, business leaders begin to doubt the
efficacy of making the pursuit of quality a primary organizational
priority. The most consistent mistake: starting small and
implementing only part of the plan. Examples of partial efforts
ending in disappointment or disaster abound. As a result, the only
thing "total" about TQM processes has been the level of
frustration. Quality is Everybody's Business makes it possible for
people at all levels of your organization to understand the
underlying theory and the specific mechanics of continual
improvement. In an easy-to-read style, the book shows you how to
untangle seemingly complex theory into guidelines for everyday
managing and leading. The authors provide a comprehensive
presentation of the practical details and the reasoning behind
defining, implementing, and maintaining a 100% employee involvement
process. Taken as a whole, the articles presented in this book
address the theory and the practice of TQM in an integrated manner.
Once your customers experience quality, they will continue to look
for the quality option. Done correctly, TQM can be defined and
implemented in six-to-eight months - and that includes actively
involving everyone on the payroll in the process and seeing
positive bottom line results virtually immediately. Whether your
organization has a TQM process in place or is just beginning to
implement one, Quality is Everybody's Business gives you thetools
to make it a complete quality process.
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