Method and process are important in business analysis, but knowing
how to use them is even more so. Business analysts can increase
effectiveness most by developing soft skills. You will find that
these skills are transferable across project types and industry
sectors. This book illustrates the application of NLP to develop
competencies - better equipping you to communicate across cultures,
reframe problems, manage stakeholder groups, resolve conflicts,
motivate teams and become an even better leader.
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