This book develops and assesses a decision-making model for
resource management in complex work systems in line with the
"Systems Engineering" method. It applies the Balanced Scorecard to
the development of the criteria system for decision-making, and
employs fuzzy linguistics theory to evaluate the alternatives.
Further, the book assesses the application of this model in a
hospital that has to decide whether or not to outsource its sterile
goods. The use of the model opens up a diverse range of fields for
decision-making in the area of complex work systems.
General
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