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Books > Business & Economics > Business & management > Management & management techniques > Organizational theory & behaviour
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Public Service Improvement - Theories and Evidence (Hardcover, New)
Loot Price: R3,777
Discovery Miles 37 770
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Public Service Improvement - Theories and Evidence (Hardcover, New)
Expected to ship within 12 - 17 working days
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Donate to Against Period Poverty
Total price: R3,797
Discovery Miles: 37 970
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The performance of the public services, from education and policing
to health and recycling, is a matter of concern in many countries.
Issues of public service efficiency, cost, and effectiveness have
moved to the forefront of political debate. This book applies the
latest thinking from Management and Organization Studies to the
performance of public organizations in order to evaluate the merits
of different mechanisms for driving improvement in the public
sector.
Research in Management and Organization Studies on the private
sector has identified a number of 'drivers' of improved
performance, including innovation, organizational culture,
leadership, and strategic planning. Many of these 'private sector'
characteristics have emerged within public sector organisations in
recent years. However, public managers face additional pressures,
whether from regulators, constrained resources, or political
interference. This book takes each of these drivers in turn and
assesses whether they lead to improvement in public services.
Written for students and researchers of Public Management, this
book will also be of interest to public managers and consultants.
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