Quality management is essential to small and medium-sized
enterprises (SMEs) in order to increase bottom-line results, save
money and manage risks. Ray Tricker has already guided hundreds of
businesses through the challenge and this new book, updated for the
2008 standard, provides:
- Relevant examples that put the concepts and requirements into a
real-life context
- Down to earth explanations to help you determine what you need
to change to achieve certification
- Free, customisable, quality management system files, available
from www.routledge.com/books/details/9781856178617 to give you a
starting point from which to develop your own documentation
This established book, now in its fourth edition, provides
step-by-step, prescriptive guidance, tailored to the non-quality
specialist, on how to approach quality management and certification
to ISO 9001 in a cost and time effective way. It enables small
businesses to reap the benefits of ISO 9001 certification with
minimum effort and paperwork, and without the need for expensive
consultancy or training that takes employees out of the
office.
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