NHS support workers, such as nursing Healthcare Assistants,
Maternity Support Workers, and Therapy Assistants, often provide
the majority of face-to-face care to patients, clients and their
families. This accessible guide explores the issues underpinning
their recruitment, training, management, development and
progression. NHS support workers comprise four out of ten of the
clinical workforce, yet despite their importance they have long
faced barriers that mean they are not able to fully realise their
potential. This is the first book to take a comprehensive look at
this workforce, its history, the policy that shapes its
recruitment, management and deployment, and explains clearly how
their capacity and capability can be safely and effectively
enhanced. Structured around the employment cycle, this text covers
the introduction of Technical Levels, career changes,
apprenticeships, recruitment and selection, informal learning,
learning cultures, widening participation, supervision and
functional skills. Providing practical, evidence-based guidance and
including illustrative case studies, it suggests a range of
interventions to overcome the long-standing barriers to the
effective development and deployment of healthcare support workers.
Drawing on the latest research, and practice, including the
author's own experience, this book is an important resource for all
those educating, managing or recruiting unregistered healthcare
practitioners. It will also provide invaluable guidance to
healthcare support workers interested in progressing their careers.
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